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March 2023 by Rudy lugio
worst customer servicespecially the manager Carlos never coming back to this bank
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August 2021 by Jim W.
Wells Fargo 2725 Clairmont Rd Atlanta, GA branch manager Fotis caused me to lose a home I was purchasing due to racial discrimination Wow this is so ridiculous. Today 8/12/21 I go to the bank to get a five thousand dollar cashier check from my accounts, now mind you I have over 20k in the accounts and I have been going to this bank for the past 5-7 years. I pull up and a employee comes out and says no customers allowed inside use the drive thru. I then proceed to the drive thru, provide the teller at the drive thru with my bank card and my drivers license and explain that I need to get a cashier check for five thousand dollars from one of my accounts so I can put deposit on a home I am about to purchase. Now I get the slip to fill out from the teller fill it out and give it back, she say oh you put the business I was giving the check to in the spot for my name, no problem she gives me another one I fill it out correctly now she says oh how long have you had the account, I say over 5 years, then she says well your signature is not the same. I say, mam I don't know how I wrote my name last week let alone 5-7 years ago. She then talks to a man who says well your telephone number has been updated. I explain to him and her what my number on file is and it matches but they say there is an update to my file and I have no clue what they are talking about. Now after 30-45 minutes I'm the drive thru they tell me to come inside. the manager accuses me of not being me even though I give him my drivers license my bank card which has my picture on it and I verified my address, phone number, place of employment and the amount of money in my accounts to the penny. This manager tells he there is a problem and he will not give me my money and since I am questioning him, he asks me to leave the bank. no problem I do and I immediately call wells fargo customer service and file a complaint and this will not stop as I am speaking with counsel now to sue for damages as well as pulling my money from Wells Fargo.
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October 2018 by Carrie T.
I spent 30 minutes on the phone with this local branch trying to communicate a request to pay a bill because the 800 number kept hanging up on me. I asked to speak with someone else at the branch but the lady "helping" me just kept placing me on hold and then picking back up after a while to ask again what I needed. Eventually, when I was finally transferred, it was to the same 800 number. The line disconnected immediately. Keep up the good work, guys.
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April 2018 by Kathy H.
I'm here now and have just had wonderful service from one of the bankers. I needed important statements that I was unable to get ANY direction from via phone calls, at all, after 3+ hours and 7 people. 15 minutes and a very calm and friendly transaction with Mr. Noor, and I was on my way with statements in hand. This branch was a lifesaver today.
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February 2016 by Omar R.
This place is Garbage. I have to drive to a location 8 miles further to avoid the horrible service from this bank. The worst part that it isn't just the employees, even the new bank manager has a passive aggressive attitude as well. I hate my local bank. This bank has gone from bad to worse. I hope one day they get it right. If not I am taking my business else where.