Lowe's Garden Center receives mixed reviews from customers. Some report significant problems with order accuracy and customer service. One customer details a frustrating experience where an online order for a large project was delivered incorrectly multiple times, despite specific confirmations. Attempts to resolve the issue with the local store were hampered by a difficult telephone system and delayed callbacks, leading to the customer giving up and accepting the wrong item. This experience has led them to advise family and friends to be cautious. However, other customers report positive interactions with helpful and caring employees. Specific associates are commended for taking extra time to help find the right items and for providing great customer service, especially in departments like paint. Some shoppers find the staff generally super helpful and friendly, with short lines at the register. The garden center itself is noted for its always great selection of succulents and cacti, a large selection of different style terra cotta pots, and clearance plants. While the store is described as a nice looking warehouse, some customers feel it is woefully short on staff, with help calls going unanswered, which may deter them from returning.
Marie found exactly what I was looking for and took the extra time with me. Great customer service at this store! Especially with the Negative customer (no) service I encounter at the other Orange "big box " store!
December 2022
I go here frequently. I needed some supplies for some home craft things and I had no idea where to go in the store and everybody was super helpful when I try to ask for help. The line was short, the people at the register or friendly, or what they seem, I have no issues with this establishment and all!
May 2022
Always a great selection of succulents and Cacti. Be sure to check out the clearance plants. Large selection of different style terra cotta pots.
