-
April 2024 by William Johnson
I couldn’t help but give 5 stars! The prices were amazing, and the staff was friendly and helpful. Immediately after entering the store, an employee greeted me and helped me find the dog food I needed, and even offered to bring it to the front and to my car for me.
-
April 2024 by Jessica Daniels
I love going to this store in person but I also love that they offer free shipping & same day delivery! Everyone in the store is very friendly and happy to help as soon as you walk in. Their prices are comparable to what I have bought at the grocery store but their products are superior and I appreciate their knowledge of the products & customer service.
-
March 2024 by B Bundle
Associates were friendly , but this store is ridiculously high!!I paid $31 for a piece of plastic cone to go around my dogs head.OUCH!
-
March 2024 by Kelly E. Holdway
Outstanding Customer Service - will be doing all my food business here from now on. So kind!
-
March 2024 by Kumar Kabir
This location is by far the best IMO! I usually come here for the self service dog wash and Micheal is always very helpful when it comes to general questions or recommendations about products. 10/10 HIGHLY RECOMMEND!
-
February 2024 by PENNIE STRONG
Staff welcoming and very helpful. Store has good supply of food, treats and toys.
-
February 2024 by Patricia V Williams
Always helpful and great selection.
-
January 2024 by Megan Davis
Excellent customer service every time
-
January 2024 by dante gamboa
The staff here is absolutely incredible
-
November 2023 by Caitlyn Kavan
Love this location and the service we get. We enjoy taking our dog in to shop and we really appreciate the same day dog food delivery. Every delivery has been smooth, the people who deliver the food are always kind and they make sure the food is in good shape. We like the detail of the thank you note on each bag of food :)
-
November 2023 by Michelle R.
Amazing, fantastic, incredible. It's a pet store but it's mostly dog items (which is why I love it since I have 2 dogs). They stock EVERYTHING for dogs and I think there is also a cat section. It's so much better for me than PetSmart or PetCo which are huge and it there is no help. This place, the staff is on point. They are like experts in every product, it's incredible. So smart, so nice, and very caring and helpful. I come here in tow with my 2 dogs and they let me browse around and answer all my nerdy pet questions with a smile.
-
November 2023 by Gerald Bush
They listen carefully about your dog and recommend 2-3 high quality options for food at a fair price. When you walk in the door, they offer to assist right away and will even carry the large bag of food out to your car. The quality level is noticeable in my German Shephards' health and energy level. The dogs start campaigning for the food an hour before the normal feeding time.
-
November 2023 by Dara Jones
I have received consistent excellent service from my usual location for more than a year. Initially I thought the level of customer service I received was location specific. However, I recently I placed an online order for delivery and it was moved to the Brookhaven location due to an inventory issue. I was amazed to learn that the company reached out to another location instead of canceling my order or removing the item. I also discovered that the level of service expands to all stores. The Brookhaven store was also out of the item I originally ordered but Lizzy went the extra mile and found a comparable replacement toy for my dog and left a lovely note explaining the situation and that I could return it if I didn't like the selection. I truly appreciate the additional effort she gave for a non-regular customer, and wanted to ensure well deserved acknowledgement was given.
-
October 2023 by Lori Miller
Amazing customer service from Lizzy!! So full of knowledge about cat food … I will go back to shop because she was amazing and they have great products
-
September 2023 by Della Wilcox
Everyone loved my poodle’s cut was asked by several people who saw him, who my groomer was and if she was taking more customers.
