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January 2024 by James
expert kind staff took excellent care of myself and my dog Leah after a hor1iffic car accident
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January 2024 by Jon Hillard
We went to adopt a dog, and somehow we came home with a 60-pound jumbo mouse. Very weird. He’s cute, though, so I guess we’ll keep him.It was an easy process, and Brookhaven even covered the adoption fee since we’re residents. We just need to keep quiet about the whole mouse thing.
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January 2024 by Steve Davies
My dog went missing, jumped the fence. I found him here at the shelter. They took really good care of him overnight, and everyone was super helpful in the process of getting him back. I can not say enough good things about this place and all of the caring volunteers that helped Stooge and I find each other!!! Thank you, thank you, thank you!!
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December 2023 by Natalie E.
Waited in the car for 2 hours "WITH A SCHEDULED APPOINTMENT" to get our dog spayed. They can't even communicate effectively. They took in about 20 animals from the cars but we were left unattended. Hope the surgery goes well, otherwise will follow up with another review. These people suck. SMH!!!
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November 2023 by Jeanne Thomas
If your heart wants to find a new unconditional love, this is the place to go.Everyone works so hard and compassionately to take care of the animals and helps you to connect to the one to foster or adopt.There are so many cats and dogs to choose from that needs a home, and for some, time is quickly running out.NOT ALL cats and dogs (including urgent and e-list ones) are posted on the website because there are so many.Going there in person is a must!We went there on Friday, Scott was so patient with us to give us one on one time with many dogs.It was easy to tell who choose us and we brought home this sweet girl.She is now part of our family.If you can't adopt or foster, please consider making a donation to help cats and dogs in this facility.Blessings to Dekalb employees, volunteers and anyonewho are looking for their next companion to share a home and life with.
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November 2023 by Hannah D.
I have read some of the previous, more negative, reviews and I can't say I necessarily disagree with some of the issues others have raised. However, I do think the volunteers and workers here are doing the best they can with what they have got. They are extremely overcrowded and do not have the resources they need. I am sure working here has got to be both heartbreaking and exhausting to some extent. I adopted my dog from this shelter a little over a year ago and we had an amazing experience. The volunteer that helped us was so knowledgeable, made us feel like a priority, and lead us in the right direction with what we were looking for. My sweet boy has absolutely changed my life, I am so thankful for this shelter and how they equipped us to have a successful adoption.
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November 2023 by Tina Kite
I’m taking the volunteer training and getting a tour of the facility. They take such good care of all the animals that come here and always need volunteers to walk the 500 dogs they have. I encourage anyone interested in giving a little bit of their time, enroll to be a volunteer! And the wish list on the site shows supplies they need.
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October 2023 by April Jones
There is a staff member there named Hallie with purple hair who is very dismissive, lacks empathy & has poor customer service skills. She wouldn’t take me back to see a dog again because in her words “She doesn’t feel like walking back there again.”
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October 2023 by Will S
The staff are great but definitely overwhelmed my the sheer number of animals they have to take care of. 650 animals the day I was there. Imagine the staff needed to give each one even 15 mins of time.
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October 2023 by Z Carter
I visited this lifeline shelter location twice before adopting my kitten on 10/11/2023. If it wasn’t for Emmanuel coming into the cat room on the adoption day I would have left empty handed. He was friendly and knowledgeable about cats. The older female volunteer in the cat room kept trying to get me to adopt a cat I didn’t want. Whenever I mentioned I would be a first time cat owner that’s when volunteers or employees tried to manipulate me in getting a special needs cat or an older cat. I disliked hearing that kittens should be adopted in pairs. My experience at the Presidential Dr Lifeline Animal shelter was horrible, the male older volunteer and heavily tattooed female kennel employee was horrible. The worst employee of the other location is a red head female employee who sits at the reception desk. She is condescending and rude. If you want to adopt a cat go to the Chamblee Dunwoody location. It is smelly but the staff is a lot friendlier.
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October 2023 by Madison Kayla
This is all based on my personal experience, not everybody is the same. I understand by making this review it will create a prejudice consideration for employment with Lifeline. I have voiced myself to my former employers but still I feel & have noticed I was only met with either retaliation or overall disregarded.From what I have noticed there is a lot of toxicity and bad leadership at the top and I see no hope of it changing. I don't believe anyone there has bad intention. Truthfully I do believe we all share a common goal of interest is to save & care for these animals. I can’t help admit at times though from what I have observed is that projected personal preferences on staff members has made me question whether if we are losing sight of why we devs to work at DCAS.I have noticed a significant amount of micro aggression towards staff members & potential adopters who have been people of color. This Rescue who runs this county shelter claims to support diversity but ok from perspective where is the diversity? From what I see is segregated.Why is that you have all of the bipoc work in the back doing the hardest labor part of the job but have maybe but three who poc & the rest majority white is the representation that are the ones who cater to our clients? Why is it so lack luster to see that?I have seen bipoc customers be dismissed from adoptions because they seemed “weird” or “shady” with no proper reasoning other than just those statements when “ We respect each other and our community and embrace our varying viewpoints, experiences, identities and cultures.”In my experience employers should strive to create an environment in which employees feel free to raise concerns and are confident that those concerns will be addressed not make the person's work more difficult. An environment that embraces you & will humble you but also encourages improvement. There’s always room for improvement & growth especially in a workplace where it’s “high pressure” with a high turnover rate, and take risks on terminations of honest & hardworking working employee because from my perspective supervisors don’t know how to train or either don’t know how to.When I was met with one of the doctors who have left because they was burned out & defeated by seeing no good changes happening. I promised them that is something I will strive for this county shelter.Lot of these dogs are set up for failure. Unfortunate, despite how this is a rescue that’s been contracted by the county but the amount of people that have trusted to run this shelter has no experience in caring for animal in a high pressure environment. Lifeline promotes itself to be non euthanasia shelter, after being employed here i now no longer in the term “no kill” shelter after seeing dogs for minor inconvenience compare to another dog we let get adopted that has killed another dog before.Lastly I have no ill will towards anybody here, nothing I have ever experienced will I ever take personal offense to it. It is what it is now people made their choices and those choices become another person’s outcome with out thought. I know some will see this as unprofessional thing for me to do writing my experience in the review section When I already have had a meeting to discuss my concerns just to be yet dismissed with same behavior from management.I do hope many people will see this and reconsider the objective that Lifeline in store for DCAS because regardless the DeKalb community two and four legged alike has to rely on this shelter for support for their needs & immediate care. I hope that would be the more important goal to be tackled than from what I notice . Hopefully “We meet every person, animal and situation with kindness and respect. We assume good intent.” It is to be applied to how staff members, management, & volunteers treat one of another.
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October 2023 by Luisa Elena Pérez Bonilla
They are pets killers! They schedule a surgery without a pre evaluation and just told us our dog died! Never trust in this people they are pets killers our dog was perfect in the morning! The worst is they didn’t show us the medical information of our dog
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September 2023 by Joe G.
Over 400 dogs there I went there to save a dog from the euth list but since someone else was there for the same dog I asked to foster any dog who is dog friendly after about a hour and only seeing 1 dog I was told they don't have any dogs that was a match for me. I would have took literally any dog regardless of size age gender and to tell me out of 400 dogs none of them are dog friendly/ tested round small dogs for me to take home was very disappointing. They even had small dogs but didn't show me any I saw at least 10 in the back area.
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September 2023 by Nick B.
If I could rate lower I would. Found a kitten abandoned in the dumpster and wanted to make sure he went to a good home. After waiting 45 minutes sheriff woody I didn't catch his name but dude with pencil legs wearing boots told me they couldn't take the kitten and to put him back where I found him after knowing it was in a DUMPSTER these are the people in charge of animals. Truly sickening
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September 2023 by Justin C.
DO NOT GO HERE. Adopted a dog and had to take it back. The owner came forward even though they dropped it off. Made me drive all the way back after I got attached to the dog. They didn't want to reimburse me for the vet bills either. Dog was abused and are letting the owners take it back. They were so rude even though the horrible circumstances. I want to start a legal battle with them. Awful just god awful
