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December 2023 by Jason B.
I attempted to use a gift card that I purchased online. After waiting many days for its arrival, I was then told that it could not be used to purchase a membership. After explaining that it does not state that policy on the website, they still would not accept it. This company has very poor business ethics and does not stand behind its product.
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September 2023 by Heidi D.
I'm canceling today! I was a monthly member and they took extra money out of my account 8 months ago. Took me all this time to get my money back and just this morning after checking my account they again took a lot more money out of my account . Buyer beware!!! Keep a close eye on your charges from them... Employees there told me they've done it to other people as well..
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September 2023 by John Comstock
I wish I could give them 0 stars. Don't use Zips Car Wash anywhere! Their equipment will tear the mirrors off your brand new car and they won't pay for the damage. They claimed there is a disclaimer that states this. Why would you take your car to a car wash that won't pay for damage that their equipment destroyed??? I have copied/posted this to othersocial media!
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September 2023 by Sharon Murdock
The cartersville location has been slipping lately. 3 times over the past month, I've come to get my car washed and they have been closed during posted business hours. That's been really frustrating. If it happens again, I'll likely cancel my membership and go elsewhere.
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August 2023 by Zoe Hensley
Update: I've been with Zips for about 6 months. Employees are friendly and helpful, but the wash closes early quite often. Several times I've gone to clean my car after work (around 5pm) and they are closed when their hours are set to be open until 8. For that, I will be changing to a different car washBeen using them for months - fast, always gets the bird poop off my car, and the vacuums work great. Employee named Cory was really kind and helpful, too!
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July 2023 by Jason Ray
they just signed me up for a membership when i called the lady ask what kind of car i have and i made one up she said yes i see you have a membership matching that car. lies and scams no telling how many people they have robbed
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July 2023 by Steve Clance
They charge to much ,the wash is not that good,but it's as good as the other car washes around town
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July 2023 by Diane Askew
Zips no longer sprays the exterior off before entering the tunnel. They say the formula of wash changed. It’s awful. The tunnel wash was not better. The dryer doesn’t dry. The vacuums do not have suction. I am canceling my membership. There’s a new wash in Cville n Acworth.
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June 2023 by Jonathan
They stole $600+ from my account by triple charging me each month. Then I emailed them and they just go in circles and nothing has been done yet. It's been two months. I've asked for a reimbursement and they refuse to give me one. Said they were then they never sent a check. They lie and steal. Not a company I'd recommend at all. Then the business owner responded to this review. Saying, " sorry for the inconvenience but we'll try to not let it happen again." How about you reimburse me for the money you stole?
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June 2023 by Christopher Boyd
I really like this wash. We are a zips member with FastPass and we use it all across the country. This is definitely one of the better ones as far as service and things working properly. Vacuum cleaners worked good. The air hoses worked wonderful and the attendant actually took the time to rinse the vehicle like they should before it went in. My only complaint would be that there weren't Any spray bottles around but I'm telling you just everybody steals them. I think it's ridiculous. I don't know if there were any towels or not. I bring my own spray bottles and rags so it didn't affect me. Overall, like I said, this is probably one of the better top notch zips washes in the country as far as employees and things work incorrectly!
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May 2023 by M T
I’ve been a monthly member for some time. I subscribe to the most expensive wash with unlimited washes which is nice. I never have to wait too long to get through. The actual wash works great. My car always comes out clean. I’m thinking of leaving because most days both car mat cleaners are broken, there aren’t towels really available, the vacuums are wonky and half of the vacuums are sectioned off and not in use. For what I pay monthly, I expect more.
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April 2023 by Jessica Lundgren
What is up with this place? I count on the store hours listed to be open and operational as my own business relies on being able to wash my vehicle almost daily. The last three times I’ve attempted to use this location, there are cones blocking the entrance during business hours. Not to mention, the equipment is always broken. I have held on to trying to continue my business here as it’s the most convenient location for me. I am now on hold for 20 mins attempting to cancel my membership but cannot even get a live agent.
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April 2023 by Ice Cream Lady
Awesome. First time here. The car wash made my car clean and shiny. Great staff!!!
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April 2023 by Robert Orr
Always a pleasant experience, except for the occasional driver who can't figure out how to drive up to an automatic car wash... The staff is always friendly when I have to interact with them.
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April 2023 by Jessica Ingram
What is up with this place? I count on the store hours listed to be open and operational as my own business relies on being able to wash my vehicle almost daily. The last three times I’ve attempted to use this location, there are cones blocking the entrance during business hours. Not to mention, the equipment is always broken. I have held on to trying to continue my business here as it’s the most convenient location for me. I am now on hold for 20 mins attempting to cancel my membership but cannot even get a live agent.
