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March 2024 by Rebecca
The mail service from this post office and the carrier is getting very careless. I received a important letter three weeks after it was sent out and it had been opened. I’m still waiting for a bill to show up and I have had medicine stolen.
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March 2024 by Jordan Fowler
GARBAGE
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January 2024 by Bijoux Augustin
I visited the Carterville post office to obtain passports for my children and myself. As soon as we entered, the customer service was exceptional. Miss Patricia, who assisted us, was especially helpful, going the extra mile when I encountered a minor problem with my passport application. The entire staff was amiable and hospitable. Although I don't reside in Carterville, it's an excellent choice for postal services and passport processing. My thanks to Miss Patricia and all the staff present on January 19, 2024, around 11 AM.
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December 2023 by Emma Groseclose
absolutely crazy. tried to have a new bed delivered which obviously doesn’t fit in the mailbox. delivery person left a note saying undeliverable because it doesn’t fit in the mailbox. bffr so lazy and unprofessional
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December 2023 by Jack Smith
One of the worst post offices here. I literally watched as the delivery driver looked at my package and decided to leave a "sorry you missed delivery" slip in my mailbox because they were too lazy to take it to the door. The drivers are pathetic and lazy and if you call, you will sit on hold for 45 minutes just for them to hang up on you. Truly awful people
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April 2023 by D L Myer FCLSA
Great group of people now! Even if they're an Alabama fan......HA HA!
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March 2023 by Kacey Dunn
The two men working inside are emotional, condescending and rude. They don't listen, not EVER seem to do as I've asked.Just today I needed two envelopes weighed and stamped. His first question to me was"Is this regular mail?" I said yes. Then the screen shows he's charging me flat rate for both items. I Says.. Wait a minute..I don't need flat rate, these are regular with paper I just need weighed. Other man(with his OWN customer) I'm a super patronizing voice to CALM DOWN. I ignored him... And yet was STILL charged something other than regular mail... Given NO receipt and felt so intimidated that I didn't wanna ask for things to be correct... Nor for my envelopes because it's for taxes and very important and I truly worry it's not gonna get sent. It's appalling the way they treat costumers (tag teaming and so quick to defend one another when it's so unnecessary as no one is being ANYTHING but polite and civil in first place)Does anyone know whose in charge at this branch? I need to speak to someone other than these guys TODAY as I'm very worried about my mail.... ?
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December 2022 by Kaci H
Just wanted to share how much I love this place. The guys are always so friendly and help me in anyway they can. Been coming here for years now and will continue to come here just because of the wonderful costume service.
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December 2022 by Oscar Goldfield
They are always kind and helpful. They have been able to help me with various situations.Local post office numbers should be listed on the web site. Difficult to find direct number when I left my credit card and needed to speak to someone.
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December 2022 by LuvJones Goddess
Waited or my package I was home USPS carrier did it even attempt to bring my packages to my door they took it back to the post office. I live in a new complex and mail boxes not yet available but they can knock on the resident door and did not. Poor service from this location I really needed my packages today
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December 2022 by Katrina H
Just wanted to share how much I love this place. The guys are always so friendly and help me in anyway they can. Been coming here for years now and will continue to come here just because of the wonderful costume service.
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November 2022 by Barbara Odom
We’ve gone here for years & the Post Office staff here have always been friendly & helpful. I always seem to leave with a smile on my face!
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July 2022 by Gia Bagwell
Keep getting the run around when taking to people or the service hotline. It’s a joke.
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May 2022 by Emily Patton
Todd was very friendly and helpful with getting me a stamp for my letter
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December 2021 by Teresa Adams
Friendliest, most professional and helpful postal employees you will ever find anywhere! And the funnest! Love how they interact with customers and treat everyone like they are glad to see them come through the door, even close to closing time. ❤️
