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December 2023 by No Ma
I've been here several times this year and each time experience has been worse than the last.Customer service and training is extremely bad. I've been told to pay extra to expedite a printing service when no other customers have been waiting and that if I didn't, my printing order would be ready tomorrow instead of within the next 2 minutes which is all that it would take to print my order.
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December 2023 by katherine bradley
DO NOT ALLOW THE TECHNICIAN AT STAPLES NEAR YOUR DEVICE. I took my laptop into the store in Cartersville to have a new battery installed. The technician could not figure out how to open the laptop for about 15 minutes. He bent the side of the laptop when he finally open it. When I got the laptop back after installation, it would not work. I took it back and he claimed I needed a new hard drive (after initially saying the hard drive was fine) and proceeded to tell me he wasn't sure how much data would be lost. I was astounded at the lack of competency. It does not help that the technician indicated that Staples was responsible. I'm sure this situation will seriously and negatively impact my work, as well as my personal activity.
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December 2023 by T O
Visited Staples. Great remodeling. Store clean. Good greeting at front door. Well organized products. Prices competitive.Employees working customer service in the copy department need to work on customer relations.
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November 2023 by Donna Armer
The person who waited on me was very helpful. I have already told 3 people about my experince.
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October 2023 by Niesha Alexander
Tyler W was amazing and a big help. I appreciate the service.
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September 2023 by Fran T
Friendly and knowledgeable Tech associate. He answered all my questions.
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July 2023 by sherry warren
New store layout in Cartersville makes it easier to shop. Sales staff was very helpful, and even opened up another checkout lane so no one would have to wait. Great customer service!
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July 2023 by Andrea Perry
I always find what I need for my small business at Staples. The prices are competitive and the staff is always attentive and customer service driven.
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July 2023 by lam br
very nice peoples willing to help with you and very patience.
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May 2023 by Shaharah Glenn
They were extremely rude and disrespectful toward me. I do not know why. The entire experience is too much to type.
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March 2023 by Denise J.
This store customer service has totally went down. The prior associates were very friendly and helpful. The angry unprofessional lady in the copy center didn't want to assist us. I don't know what's the problem here but management needs to correct the issue. When working in the public please know it's important that you know how todeal with all ethnic groups. I amA faithful customer that you lost today.
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October 2022 by Amy Akin
Leaving 1 star only bc Google won't let me leave 0 stars. Submitted documents for next day printing almost a week ago. Still waiting on half of them. About 1/4 were done incorrectly and never fixed, even though I was charged for them. Management didn't seem to care or make an effort to correct the problem. Ended up standing at their self-serve station and printing all the missing and incorrect documents myself...
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October 2022 by Lynne Huddleston
I went to the staples in Cartersville this morning needing help with pics of my dad for his memorial. A nice young man, Tyler was so helpful and dud a great job. I wish this guy the best.
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October 2022 by Karnese Thornton
Allie at Staples has the most wonderful personality and the nails that match! I appreciate her patience and her superb customer service!
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September 2022 by Trinity Byrd
Printing quality is great and the staff was so helpful and understanding! Would definitely recommend their printing services!