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April 2023 by Michele B.
I have given this Kroger several chances to improve. Today was the last time I utilize the curbside pick up. I set up for pick up for 4 pm and did not receive my groceries until. I also had to make another stop because they were missing several items. The seafood department has an unpleasant smell. I have to go to a different store to get seafood because I don't think the seafood is unsafe
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November 2022 by ROB G.
Rickey Kirk is the best. He made my experience perfect. The manager dropped the ball but Rickey took great care of me.
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October 2022 by Anfe Woodrum
Fantastic place! Beer and Wine BAR. Huge selection of clothing, shoes and home goods. Large sushi and cheese bars.
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September 2022 by Dylan Smith
Placed my online order Saturday night. Was supposed to pick up the order Monday at 6. Well they called me an hour before and told me I couldn’t get my groceries until Tuesday. What a joke. I understand you have personnel issues but when someone puts in their order already pays you should strive to get that order done. And it wasn’t even a big order. Was literally under 100 bucks.
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August 2022 by Kelly Hatcher
First, all of the employees are wonderful - no complaints here (particularly Justin at the meat/seafood counter). I’m newer to the area and very unsatisfied with the selection of non-meat, non-alcohol items. I can buy bralets, in fact I can stock my entire closet. I can decorate my house. I can buy 100 different types of beer, domestic or foreign, and every wine that exists. I can hang out at the bar and get drunk, or meet a group of friends for a little wine drinking club. I have the selection of an entire florist shop. But the produce section, as large and spread out as it looks, has a lot to be desired. I had to request and wait 15 minutes to get a humble bag of potatoes. Almost everything I see is elevated priced organic or expensive pre-packaged items. I trip over staff preparing pick up items and men with ties making notes and conferring on the meat/fish experience - 3 of them huddled while the fish and meat counter had no one to wait on customers. I feel this store is trying far too hard to be an upscale super Walmart rather a place to sell what I actually go to a grocery store for - food.
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July 2022 by Emily Myerscough
Clean store with friendly staff, great selection, and a full cheese selection!! The cheesemongers are always happy to help you find something perfect, I am so impressed and happy to have this in town.
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January 2022 by Bob M.
I have shopped this store since it opened. This store is wonderful. Great selections, good products, excellent produce, etc. It is nice, very clean, wide aisles, well stocked.... I don't shop the "Walmart" part of the store. Nothing there we need. After reading some of the other reviews, most of the negative opinions are about the pharmacy itself, not the grocery store. Cartersville is lucky to have a store of this quality. This store tens time better than any of their big stores in Cobb. It's more like their premium other market brand stores, ie, Harris Teeter in the Carolinas and Smiths in Utah. For those that don't like this store, then go to Walmart....... That store would better fit their needs. But if you're looking for a nice big store with great selections, good prices and a better shopping experience, then shop here!
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January 2022 by Don L.
Rx plan is the only reason for "let's go Krogering...". It's not a happy way to shop. We show up with a shirt and shoes but still get no service. I'm not surprised at the pharmacy posting "please don't yell at our employees". The service is so bad the management is at fault either locally for lack of training or corporately for policy. We hade a couple of issues at this Kroger and received an attitude with the service. My spouse wont set foot in the store.
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November 2021 by Paula S.
HUGE Kroger, they are almost like Walmart. They have everything from food to clothing, and Starbucks that I can live without, but a nice touch anyway. They also had a wine and beer counter. If I lived in Cartersville, I probably would shop there, and become more familiar with the store. However, I am used to our Kroger on Wade Greene Road, in Kennesaw, and I like it better. This Kroger is so huge that it's hard to find simple items and you wind up spending unnecessary time in running around the isles. Cashier and the packer were both nice and friendly, so I guess it was and an OK shopping experience.?
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September 2021 by Chip C.
This is a really nice location.. I just moved here from kennesaw and the kroger off wade green is nasty so I was very pleasantly surprised at how nice and CLEAN this one was... the employees were very helpful(unlike the ones in kennesaw)... so I can honestly say, we will making this our main grocery store from now on... thanks for restoring my faith in kroger!!!
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August 2021 by Angie Nations Pardo
Kroger clicklist pickup. Groceries were recklessly tossed into the back of my suv causing 1/3 of my eggs to bust. Liquid egg whites poured out of the egg carton, onto other items, bags, and onto the back of my car. Everything is sticky
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August 2021 by Angelica Fain
Went to Kroger 10 am Wednesday 8/18/21,could not buy soup as 2 ladies were relocating every single can.Between being run over by the rudest order pullers anywhere and not one department ready for business.Zero Donuts in bakery donut cabinet,no soup can access caused by failure to perform that large task being done off hours rather than mid day.
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May 2021 by David W Daniels
The fact they have a beer and wine bar right in the middle of the store is awesome! Friendly staff that helps find a brew to relax you and take the edge off shopping. And a regular crowd that is easy to talk to. Much better than a smoky neighborhood bar. Very classy.
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February 2021 by Valli Bennett Millsaps
Only about 10% of shoppers were wearing masks. Sad!
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November 2020 by Tambra C.
I always shop with Kroger but This is the worst Kroger I have done business with. Without fail, they are always out of products I need and I end up having to go elsewhere to finish my shopping. I previously lived In Rome, ga and never experienced what I experience here. The click list experience in Cartersville is a nightmare. I always pick a time that is not a peak time but out of 4 times I have done this, I have left after sitting in the parking lot for an hour without my groceries three of those. Yesterday I walked into the store. It was 10 am on a Wednesday. There was not one large buggy. I saw an employee and asked where the large buggy's were and he said "in the parking lot". I went to a buggy return and got a buggy, came back to the store, bought what groceries they were not out of and proceeded to check out. Only one live cashier working. I went to self check out and every time I scanned an item it said "please place item in the bag". I hope I don't need to tell you that I had already done so. This happened at least 15 times and every time I had to call the attendant who looked at me as if I was the problem. I finally got checked out and looked back at the scanner I was using which was saying "please remove items from the scanner". Nothing there. I pointed it out to the cashier and left. I want to reiterate that I have been shopping at the Kroger In Rome Georgia for 20+ years and I have always been happy. Corporate needs to take a look at the Cartersville store. In the meantime, I will be shopping elsewhere. They are always out of my dog food anyway just as they were yesterday.