Hampton Inn Cartersville is a hotel with mixed reviews. Guests appreciate the friendly and helpful staff, describing them as excellent and going above and beyond to assist, especially during last-minute needs. The hotel maintains clean and comfortable rooms, with many guests enjoying the breakfast and the overall cleanliness of the property. Some staff members, including the general manager, are praised for their kindness and attentiveness, making for a positive stay. However, the hotel is also described as an older property that could use some updates. One guest noted that the hotel is in need of a makeover and experienced a room issue with the air conditioning, requiring a room change. There was also a concern about a back door smelling like a dirty ashtray and the lack of a cart after multiple trips to the room. The pool advertised by the hotel was not mentioned in the reviews as being usable, which was a disappointment for some guests. A significant negative experience involved a booking problem. A guest with Hilton Honors points arrived after a long drive only to be told there were no rooms available, despite having a confirmed reservation and points deducted. This resulted in a frustrating late-night trip back home, with the guest feeling let down by poor communication and lack of compensation or offers for the inconvenience. The situation highlighted issues with overbooking and customer service. Overall, Hampton Inn Cartersville offers friendly service and clean rooms, but some guests have experienced issues with aging facilities and booking problems that impact their overall satisfaction.
We are Diamond Members and this is an older Hampton in need of a make over. We had to change rooms because the air conditioning wasn't cold. They had no cart available after I had made 3 trips to the room. The door at the back smells like a dirty ashtray. We picked this location because it advertised a pool. We will see... read full comment
June 2025
OMG! I have never had such a lovely experience at a hotel before. Hayley and Lori with room service was so phenomenal and kept our room so clean while we stayed. Natalie the manager was soooo sweet and Tosha up front was so helpful!
June 2025
I had an incredible experience. From the cleanliness of the rooms and hotel to the amazingly kind staff! Natalie the GM was wonderful and has an excellent hotel, I definitely recommend to anyone looking for somewhere to stay in Cartersville Georgia
