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June 2024 by Mo H
I read the reviews online and I learned you can’t believe everything you read! The entire staff was very friendly. The entire interaction was quick, professional, and I learned so much! 10/10 recommend Dr Hood and the entire staff!
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April 2024 by David Burns
I've been waiting on my glasses for work for 2 months now an Noone want to help they just say they will text me there done paid for by my company if I ever get them I'll never be back
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April 2024 by Glenn Jordan
They will try to tell you that if yo prescription is expired that you can’t use it . And that’s CAP . You can literally go online and order glasses w your same prescription. I just did it . So for the blonde lady in the front you are a liar ?. They just want that lil exam fee
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April 2024 by John Chapman
You guys rock....
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February 2024 by Brian Lahey
When reading the following review, I encourage you to scroll through the other reviews. You will see a common, rather negative, theme...
I am so disappointed in my experience with Eye Works.
To begin, the front desk staff are rude. Not all of them, I'll refrain from naming the rude ones, but just know, when being asked to simply provide one with the most basic of customer service, they are woefully inadequate. They are either incapable of performing the very routine request, or they are capable, but act as if you are asking them to dig ditches.
I have been nothing if not polite in return, as you catch more bees with honey than you do with vinegar, yet I'm still met with resistance and hostility.
I will say, Doctor Hood is fantastic. Thorough, professional, and a master of his craft. He corrected a long-time issue I had for years that baffled other doctors.
Unfortunately, I feel so unwelcome at this location that I will have to find another provider. It's a shame too, as I said, Dr. Hood is a consumate professional, but dealing with the front desk staff is just not worth the effort. I hope he practices at another location, I would certainly follow.
If you're looking for a good provider in this field, look elsewhere, you can do much better.
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February 2024 by Jeremy Lee
Seriously overpriced.. see for yourself.. just walk in, pick up any set of frames and check the price online.. i found a set of $350 frames for $89 on frames direct and 6 other online stores.. literally every frame i picked up was marked up $150-250. If your paying out of pocket just order online and shop for the cheapest lenses according to your prescription..
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February 2024 by Destiny Spears
Appointments always take longer than you would expect but Dr. McBrayer and Connie in the eye center are awesome to work with. Very helpful.
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December 2023 by BRANDy BONNER
Dr. Hood is absolutely AMAZING! I've been dealing with ocular hypertension for several years now. He has worked with me through it all. Although, this is something I may have to treat for the rest of my life, I can't begin to explain how great it is to be able to see again.I've been going to Eyeworks for as long as I can remember. They have always had the absolute best doctors. They also an affordable section of frames that cost $50. I've tried other vision centers, but always end up back at Eyeworks because of the amazing level of care I receive. You can't go wrong here.
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November 2023 by Tosha Evans
Thay nice people
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November 2023 by Wayne Hunter
The doctor was fine, no problems. I was told my glasses (kept my same frames) would be ready in 2 to 3 days. Later that day I receved a text that my glasses were ready for pickup. Wow! I thought. Receiving the glasses at the store I noticed I didn't see any better than without them. They were for distance vision. I was promptly told that I would need to get used to them. After two weeks the vision is the same with or without them. Seems to me they have some basic lenses that they can select from and if your precsription is somewhere in the ballpark (and you do not want new frames even if they are free) they just give you what's close. With my insuance I paid zero dollars for my checkup and new lenses. I don't think they liked not making a sale as I was definitely being pushed to order new frames. I hope they can remedy the situation otherwise I'll be optometrist shopping.
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November 2023 by Cindy Sklba
If you are running an hour behind, call patients to let them know. We all have other things to do and can not sit all afternoon waiting to be seen. That is why we made an appointment.
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October 2023 by Jeannie G.
the drs at this office are excellent but the front office staff is very rude especially Samantha and one other. She doesn't give her name out when she answers the phone. they tell lies to cover their mistakes. it's been 3 weeks and I still can't get my contacts.
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October 2023 by Robin Watkins
I had a great experience during my recent eye exam. I was extremely happy with Dr. Hood. He was so kind and did a very thorough exam. I recommended this place to my co-worker and she loved it too!
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September 2023 by Debra Lynch
I feel the staff and doctor are very good but they are busy. I felt like I was one of a herd. Their glasses are expensive compared to others.
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July 2023 by Drew B.
Doctor Edge was a great doctor. Willing to listen and over all very good with getting my eye exams done, Kim the person who worked with me on my new glasses and getting my old pair fixed was great and had excellent customer service. However a certain lady that had curly blond hair and wore blue scrubs, at the front check in desk was extremely rude. Hardly any customer service skills at all. Someone said that, well that's just her personality. Well she needs to get her self and personality out of there and find a different job......no one should have experienced what i experienced with her. It's simple.....leave your attitude at the door. If she is this way with everyone then why she still there?
