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October 2023 by Beverly Jo Coombs
Again, threatened with auction and charged two late fees after speaking with NOT Carolyn, I can't ever fix anything with her "help" but I spoke with a young lady a couple months ago and she promised I would not be getting anymore threats for late fees etc, I have auto pay and money in the bank but it's the same thing every month. I would leave zero stars if it was an option. I would never recommend this storage facility to anyone I like. Had the unit since 2015 and it's been a complete hassle every month for the past year. Sometimes I don't even come up in the computer. I'm over it.
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October 2023 by Laura Raymond
This is an excellent storage unit facility! Clean, secure, and very well managed. If you need either short - or long-term storage, this is the place to choose.
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June 2023 by Joseph&Jamie Parlier
Been Calling for almost 2 hours and the Line is either busy or just rings and rings.
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January 2023 by bj sc
Watch your statement. You can be charged twice for the month. I'm giving away what is left in mine in Cartersville just to get away from them. Calhoun storage is half the price of Cartersville.
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April 2022 by Scott “Chief” Rodgers
I have had a 10'x10' storage unit at Alpha Omega for over 8 yrs. now, and never had a problem with them until here recently. The contract I signed with them states that rent is due on the 1st, but there will be a grace period until the 10th before they put a lock on my unit barring my access. Then in the recentl past they had a series of break ins, and they decided to put up a security gate. This new gate was supposed to be for the benefit of the facility, and the tenanats. However the gate will not allow access to the facility until the rent is paid, and locks us out ON THE 1ST. The rent is technically not late until the end of the day yet this new feature of their security is locking us out before we're even late, and doing so in a direct violation & breech of the aforementioned contract. They are illegally keeping people from their belongings. When I complained I was told "We're still not locking you out of your unit until the 10th!" No. That's true. You're not. YOU'RE LOCKING OUT ME OUT OF THE ENTIRE D@MN PROPERTY INSTEAD!! And mind you that there was no notice given that this "doing away with the grace period promised in the contract" was going to be happening. I intend to seek legal action against this facility as I was not only barred entry, but was treated very poorly upon my complaint, told to "Deal with it." on the breech of contract, and lost business due to it all, but was charged additional late fees when I couldn't pay the bill promptly because they kept me from the items in the unit I needed to make money. "Alpha Omega" brings to mind that this is a Christian establishment, but there is nothing Christian about shady dealings with your customers.
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April 2021 by Donnie Ramsey
Manager called me a liar and accused me of cutting a lock off of my rental. There is no gate to the facility.
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January 2021 by Amanda Conti
Wonderful experience, wonderful people!!
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January 2021 by Dani Sur
If I could leave 0 stars I would!On May 15, I had called this property because I needed a 5x5 and uhaul van to move my belongings the following day on May 16th. Spoke with a very nice female on the phone, after the approx 20min conversion, I had set up to be at this location at 12:15PM to get my storage unit and to pick up the uhaul van. The lady had sent a text to my friend that provided the link for the uhaul van ( my friend was already in their system) , being there is no one on one contact, you must do it online. The female that I spoke with knew I was in Cartersville, we even spoke about the pricing for the van while telling her that I was about 5 mins from the place. I thought everything was good and ready to go for the next day.Next day comes. Im at the facility on 175 S Morningside Dr, Cartersville, GA 30121. I walk up to the door, and an old lady comes up. I tell her that I am here to check-in to my storage unit and pick up the van The lady looks at me like Im crazy. I told her that I spoke with a pregnant female on the phone yesterday and she was suppose to reserve a van and storage unit for me, that she wouldn't be in today ,but told me that another woman would. So I figured that this old lady was that other woman. Well, apparently this old lady that works there said that she was the only one working yesterday and had no Knowledge of who I am, she has no reservation for me, that she has no 5x5 available, and I must have the wrong place. At his point I call the number back that I called yesterday, and this old lady picks up. She then goes to say you must of reserved at the location in Dallas.... so when I hear this Im like, " Dallas, Texas? I didn't reserve anything in Dallas. Finally after 10mins of having to prove the fact that im not crazy and I spoke with someone yesterday, she calls the Dallas office. I think she forgot I was on the phone because she was sitting there talking to whomever she was talking to on the phone that I came there accusing her of messing up my reservation and yelling at her ( which I never did) and a bunch of other rude stuff, then she was laughing on the phone. Very unprofessional! She finally gets back on the phone with me, mind you I am still outside of the office, with all these nats, bugs flying around, and says oh well that reservation was made in Dallas, you have to go there. Never once did she say , Im sorry that we messed up, nope. NOTHING! Then I ask her how far is Dallas, GA and she says, oh only 10-15 mins! Meanwhile my roommate was like "Dallas is almost an hour away. I googled it and he was right! So again, lies! At that point, obviously I wasn't going to be getting a storage unit there, but at least rent the truck. So then I asked her can we rent the truck. she said yes, you have to go online. I was like that is fine can you please send me the link? She straight out said "NO! YOU CAN GO ONLINE AND DO IT YOURSELF!Now may I remind you, these people just messed up my reservation, messed up my schedule. I moving on Monday. I get there and these people who are in the office messed up their information. Never got a sorry, empathy , nothing! All I got was lies, laughter and no go online and do it yourself. At the last minute today,( Saturday May 16,2020) I not only had to find another storage unit, that cost doubled, but a truck that cost triple! The storage facility that I found, I told them what happened and even they said, Dallas GA is not no 15-20mins away, more like 40mins!At that point, I was done. There was no way in hell I was giving my money to this woman!This is what you get when you deal with mom and pop shops! Never again! These people are rude, disrespectful and very unprofessional. Dont deal with them. You wasted my time today, and if it wasn't me being the resourceful person I am, you might of accomplished me delaying my move all together, which would've cost me more money with canceling flights. I will also be reporting this to UHAL headquarters and letting them know how you wouldn't even send me the link to ord
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December 2020 by Michael Griffith
Parking great
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June 2020 by Danielle M
If I could leave 0 stars I would! On May 15, I had called this property because I needed a 5x5 and uhaul van to move my belongings the following day on May 16th. Spoke with a very nice female on the phone, after the approx 20min conversion, I had set up to be at this location at 12:15PM to get my storage unit and to pick up the uhaul van. The lady had sent a text to my friend that provided the link for the uhaul van ( my friend was already in their system) , being there is no one on one contact, you must do it online. The female that I spoke with knew I was in Cartersville, we even spoke about the pricing for the van while telling her that I was about 5 mins from the place. I thought everything was good and ready to go for the next day.Next day comes. Im at the facility on 175 S Morningside Dr, Cartersville, GA 30121. I walk up to the door, and an old lady comes up. I tell her that I am here to check-in to my storage unit and pick up the van The lady looks at me like Im crazy. I told her that I spoke with a pregnant female on the phone yesterday and she was suppose to reserve a van and storage unit for me, that she wouldn't be in today ,but told me that another woman would. So I figured that this old lady was that other woman. Well, apparently this old lady that works there said that she was the only one working yesterday and had no Knowledge of who I am, she has no reservation for me, that she has no 5x5 available, and I must have the wrong place. At his point I call the number back that I called yesterday, and this old lady picks up. She then goes to say you must of reserved at the location in Dallas.... so when I hear this Im like, " Dallas, Texas? I didn't reserve anything in Dallas. Finally after 10mins of having to prove the fact that im not crazy and I spoke with someone yesterday, she calls the Dallas office. I think she forgot I was on the phone because she was sitting there talking to whomever she was talking to on the phone that I came there accusing her of messing up my reservation and yelling at her ( which I never did) and a bunch of other rude stuff, then she was laughing on the phone. Very unprofessional! She finally gets back on the phone with me, mind you I am still outside of the office, with all these nats, bugs flying around, and says oh well that reservation was made in Dallas, you have to go there. Never once did she say , Im sorry that we messed up, nope. NOTHING! Then I ask her how far is Dallas, GA and she says, oh only 10-15 mins! Meanwhile my roommate was like "Dallas is almost an hour away. I googled it and he was right! So again, lies! At that point, obviously I wasn't going to be getting a storage unit there, but at least rent the truck. So then I asked her can we rent the truck. she said yes, you have to go online. I was like that is fine can you please send me the link? She straight out said "NO! YOU CAN GO ONLINE AND DO IT YOURSELF!Now may I remind you, these people just messed up my reservation, messed up my schedule. I moving on Monday. I get there and these people who are in the office messed up their information. Never got a sorry, empathy , nothing! All I got was lies, laughter and no go online and do it yourself. At the last minute today,( Saturday May 16,2020) I not only had to find another storage unit, that cost doubled, but a truck that cost triple! The storage facility that I found, I told them what happened and even they said, Dallas GA is not no 15-20mins away, more like 40mins!At that point, I was done. There was no way in hell I was giving my money to this woman! This is what you get when you deal with mom and pop shops! Never again! These people are rude, disrespectful and very unprofessional. Dont deal with them. You wasted my time today, and if it wasn't me being the resourceful person I am, you might of accomplished me delaying my move all together, which would've cost me more money with canceling flights. I will also be reporting this to UHAL headquarters and letting them know how you wouldn't even send me the link to
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November 2019 by Kari McCarley
Great service
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July 2019 by Charles Riggins
The lady was so nasty, she should not be working with the public.
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May 2019 by Jennifer Kirkland
Very nice and clean
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November 2018 by Mary Ellen Edwards
Great place for storing your household goods
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October 2017 by Linda Perez
They gave me lots of infor
