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November 2021 by Sabrina Watkins West
Amazing customer service. The nicest folks, very helpful, same day delivery on an in stock washer and dryer. Above and beyond!! Thank you so much!!!!
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September 2021 by Jen Reasor
I purchased a refrigerator from this location. Paid for delivery, install and haul away. 5 days later my refrigerator is still sitting in my driveway. Store team, and delivery team don't seem to communicate with each other. The store team member knows of my issues and hasn't helped!
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June 2021 by Michele Walker
The customer service here is phenomenal! I have always had the best experience from the moment I walk through the door until I walk out the door with whatever it was I went in to get. The salesmen immediately welcome you and ask if you need help finding anything. They listen and answer your questions, then give advice on how to solve your problem or advise you what options you have. They go beyond helping you with whatever you need. They will even look for the best deals for you. I have bought all of my appliances from them over the years and have never been disappointed. It’s hard to find customer service like this anymore, but I guess that’s why it’s name Sears Hometown store. They really make you feel at home.
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March 2021 by candace marie
They were very helpful and friendly.
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March 2021 by Barry Plunkett
Great little hometown shopping store Always enjoyed shopping at the Sears and Roebuck store lol.
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March 2021 by Timw: Lindler
Great people great products have never been let down with them
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January 2021 by James Flanders
Awesome friendly people. Great experience
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November 2020 by 1204Simca
Great guys, clean store well merchandise. Not much foot traffic.
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November 2020 by Conrad
Great service. Our sales person explained all about the dishwashers.
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November 2020 by Ben Parsons
They had, in stock the attachment I needed for my shop vac. This particular type of attachment is getting difficult to replace & was delighted they had one. Very friendly staff & will shop here again.
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October 2020 by C Willis
Great place to shop for appliances. Wide selection to choose from.Great people who work here, very helpful and so welcoming...
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September 2020 by BB Luke
Very helpful
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September 2020 by Kristy Johnson
I love this place.they hve everything frm gardening,to home appliances, they carry craftsman tools,air tools,table saws.n bbq equipment. They are low on prices to?very helpful staff,n friendly. A+ in our book.?
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August 2020 by Sherry Christopher
My girlfriend and I visited The Sears Hometown Store in Carrollton, GA , from Jonesboro, GA recently to pickup a Craftsman Weedwacker. To our delight, the commute was an absolutely wonderful experience. Not sure why we were so surprised at the welcoming , knowledgeable, and courteous customer care we received because over the years, it was this consistency and outstanding care we've come to expect and enjoy from Sears. The warmth and attentive ness was also given and displayed to other customers whom were inside the store and shopping. We placed our order via Sears.com and moments after receiving our confirmation, we received a call from Associate Brian whom followed up to acknowledge that our order had been received and Ready for Pickup. Upon arrival, Johnny was the Associate whom attended to us and provided professional care with an informative and educational tutorial. Needless to say, our drive to The Sears Hometown Store in Carrollton, GA was both rewarding and refreshing. A service experience that stands, alone. We just wanted to once again send a "special" thanks to EVERYONE at the store! See Yall, Soon....
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June 2020 by Anita Bray
I called my Carrollton, GA Hometown Sears store because I was having trouble with the toll-free Sears Customer Service Department regarding cancellation of an online order. I spoke to Jacob Hollis, a very courteous and knowledgeable young man, and he resolved my problem in under one minute! Additionally, my husband stopped by the store recently to purchase a water filter for our Kenmore refrigerator, and he was totally impressed by the store and the great service. We are so happy to have this store in our hometown, and will certainly be shopping there in the future!!
