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September 2024 by Toni Smith
This shop is the best in town for sure!! The people are down to earth, friendly, and the mechanics are hard working!! Took my daughter’s car up there yesterday to get her EVAP fixed and they got the part in today and it was fixed and ready to go in about an hour. Very nice people and I will be back if I need something else done!! 10/10 recommend.
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August 2024 by Steven Dunham
My truck has been there 3 times. Last time was there for a week. The day after I picked my truck up twice, it did not crank. They continuously lied to me and made me spend $600 on rental car. I would never take another vehicle there. Only reason my vehicle went there was they were only Carvana mechanic in town. I would take your car elsewhere. Very untrustworthy and no communication. DO NOT TAKE YOUR VEHICLE THERE.
I am editing review to reply to their response. I would love to see these videos. I took the truck to a GMC master technician, and it did not start the two days that he had the vehicle in possession, and he was able to pin point the issue and now we have a path to correcting. He also stated that there was 0% chance that vehicle started for a week straight. You also stated that the vehicle would be left for pick up on Saturday and that was not done. Most likely due to you knowing it would not crank that morning with out being jumped off. Also, in response to the foul language, that is all I heard why in your shop and how you all interacted with each other.
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August 2024 by Landon Tullis
This business is very unprofessional and have sold me and my old lady a vehicle with a tour up motor rigged up to work if you ever buy anything make sure you have it looked over by mechanic before you give the man cash it is a scam my old lady lost $9,000 thinks to him
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August 2024 by Temara Bonner
Awesome customer service and efficient!
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February 2024 by Alexander Marsh
I had some work done on my Chrysler 200 they fixed it and were very Professional!
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January 2024 by Pamela Davis
Took our Honda for oil change and a diagnostic for some engine noise. Service was great and the guys were nice and helpful. Will definitely go back.
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November 2023 by Janet Wilson
Schaffer 's auto care has the best , most helpful and dedicated mechanics in Carroll County. Charlie and Austin could not have been more helpful. I took my car in due to a heat/ air problem , that was also draining my battery. After replacing some parts , the problem was not resolved. After checking off several possible problems , they pinpointed the issue and resolved it , at no additional charge. I highly recommend them .PS: Two days later after this post my car once again showed the same Engine Hot AC Off dash message. Schaeffer replaced several parts so I am puzzled as to the cause of the continued problem. I have decided to seek a second opinion
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November 2023 by Summer Trotti
Shout out to Schaffer’s Auto Care, specifically Austin Paschal for installing my boyfriend’s wheel lights. He was very satisfied with the outcome.
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November 2023 by Mekel Blackwell
Excellent Service!
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November 2023 by Leslie Gray
Very prompt service
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October 2023 by Summer Alexia
Shout out to Schaffer’s Auto Care, specifically Austin Paschal for installing my boyfriend’s wheel lights. He was very satisfied with the outcome.
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July 2023 by David
Wish I could give zero stars. I brought my truck in for a starter replacement. That went perfectly fine by the owners son. But the "mechanic" they had working for them moved the truck outside and could not figure out how to work an automatic window, so he left my window down all weekend In a rain storm. Soaked my interior. Caused my truck to mold all over. I call them and they give it a "detailing" I pick it up, everything still wet kinda smells funny. I'm told it will all dry up. Few months later truck was parked for a couple weeks. Open the truck and it is all moldy all over again. I call them and talk to owner. (After emails and phone tag) owner says he is gonna talk to a buddy and see what they can do. A few days go by I call to get update. No call back. I leave multiple messages with the female receptionist with none of them being returned, so I am left with dealing with all the damage they caused by myself.Service: General repairs & maintenance
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May 2023 by Kelly C
We were thinking about purchasing a used car for my daughter and I called Schaffer's to see if they could do a pre-purchase inspection. It was SO worth it. Not only did they inspect it, but they stayed past their closing time when they found out I wouldn't be able to be there until after hours. They did a thorough inspection, a detailed report, and were exceptionally friendly and informative. These guys clearly know their stuff and they gave us some great insight on our upcoming purchase. They saved me from purchasing a car with significant issues.I can't recommend them highly enough! Thanks, Schaffer's!Service: Vehicle Inspection
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April 2023 by michael barnett
These guys are simply great at what they do. Stopped in yesterday to get a price on a couple of things… They had a free man on deck and was able to jump right on it, even while having multiple projects going on at the same time. Extremely fair pricing and they aren’t afraid to tell you if they aren’t comfortable doing something, although they can do just about anything. These guys are awesome and I’ll absolutely recommend them to anyone! I appreciate y’all boys!Services: General repairs & maintenance
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January 2023 by Andy Nixon
I wish I could give a zero. Overall one of the worst experiences I have ever had. Zero customer service. I dropped my car off on a Wednesday. Finally, at the end of the work day on Monday, someone looked at it. At no time did I receive any communication from the business. Every communication had to be initiated by me. There was no urgency or concern to fix my vehicle.On three different mornings, I attempted to call or visit the dealer to initiate conversations about fixing my vehicle. Even though the posted hours for the shop say it opens at 9 AM, I waited until almost 10 AM and no one showed up or answered the phone. I simply gave up.I could give more examples of the awful experience, however, I want to try and forget about it. Stay away from this business.Service: General repairs & maintenance
