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May 2023 by Brandon Owens
My wife and I just bought our second High Country Tahoe from Mike Bell! Becky and all the staff at Mike Bell were great with both deals! We drive a hour and 45 minutes to do business with them! Becky for sure makes the buying process so easy and convenient! Highly recommend. Loved our 2021 and really loving our 2023!
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April 2023 by Jessica George
Today we walked in with hopes of leaving with a car and thanks to Becky Davenport she made that happen! Excellent customer service and we felt like we have known her for years! The dealership was super busy today and she made sure everything went smooth! So happy with our experience!
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April 2023 by Patrick Cummings
Bought my 16 Silverado from there . Great folks and very professional. Great prices as well ! If you go up there ask for Paul Cannon! He is the best in the business!
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January 2023 by Baxter S.
Run away as fast as you can. This place is an absolute joke. They do not care about their customers, and they certainly don't care about you. I was in the market for a new Chevrolet Tahoe. I live 3 hours away from this dealership, however, I saw the exact model color and style that I wanted in a Tahoe, so I reached out to them to make the purchase. I am very much aware that in the current market, that I would be paying MSRP for this vehicle, and I was happy to do so, in cash!!! I also had a trade-in that they wanted, so I spent several hours taking photos so that they can come up with a value for the trade. They gave me a written offer, which I attached the photo to this post, and I excepted it. I asked how much they would like for me to put down using my credit card over the phone. The sales representative says that I had to show up to the dealership to make a credit card payment. I reminded them again that I lived three hours away, so that was not realistic. Again, as if she wasn't paying attention at all, she reminded me that they were open until 9 so I had time to get there to make the payment. For the 12th time, I reminded her that I live three hours away, but I'd be willing to drive down in a couple days when I had the day off from work, and by the car. She told me that the policy of the company is that they will actively continue to try to sell the vehicle, so in the event that some sucker was willing to pay more than MSRP, or they were able to screw someone over by giving them less than what their trade-in was worth, that they would sell the car to that unfortunate individual. So they couldn't guarantee me that the car would be available, even if I made the 6 hour round trip to this dealership. This is the most absurd thing I've ever heard of. And this is the reason why car dealerships get such a bad reputation. They do not care about you, and they're willing to throw you under the bus just to make a couple extra bucks. Do not buy a car from them, do not get your car service from them, they are completely unethical and unworthy of your business. I will be reporting this dealership to the Chevrolet company, because I am am sure that they would be appalled by how you are such a disgrace to the Chevrolet brand. Please don't reply to this post, with your cliché "We strive to offer the highest level of customer service" BS. Once the market turns around, and people aren't forced to buy vehicles from you, I am quite certain you will be out of business. And that will be a great thing for your community.
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September 2022 by Einav S.
I am buying cars for my wife and I almost every year. I dealt with multiple dealerships, some better some a little less. I have NEVR dealt with such a bad dealership as this one. They are the reason why dealerships have such a bad reputation. They gave me an offer on a vehicle they advertised (I have the offer documented) the next morning when I was ready to go, they raised the price in $3,000. Of course I couldn't get hold with the manager, and when I finally managed to get hold with the general sales manager and asked him why they are not honoring the price they gave me he said "Listen man" (such an unprofessional approach) "Nothing is promised until the deal is done. The price is the price". That's the most disgusting disrespectful approach a customer can have. Not to mention that the vehicle was priced over the original window sticker therefor the dealership has a lot of profit in it, but I guess greed is stronger than respect to those people. There is a good reason why big corporates are taking over with these kind of shady people. I wonder if the owner knows what's going on in his dealership. I see few reviews that the owner is replying, asking to call the dealership and talk to the staff, well your staff is the issue. I will appreciate it a lot more if you called me and resolved the issue instead of just a generic reply.
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July 2022 by Russ S.
If I could award negative stars, I would do that. I attempted to order a new car from Tim Prater (Salesman at Mike Bell Chevrolet) during our initial voice conversation, I told him about a local dealer that wanted $10,000 over MSRP and I walked away. He then proceeded to let me know that he was going to have an allocation the next month and I could have one. I said wow, great. After he ordered the new car, he sent me a Buyers Order that was really expensive and it was not the car I ordered, he said he would fix it (He didn't send a new one) and after several emails back and forth, he called and got me all worked up and excited about the new car going into build week. Then it was built and invoiced, it was the day after it was built that I received the actual buyers order. $15,000 over MSRP.... $15,000 over MSRP. I have every email and text, he never mentioned anything about over MSRP, heck, I even told him that I was not going to pay over MSRP. Well, he refunded my deposit and they are currently trying to sell the vehicle I ordered for $20,000 over MSRP plus Dealer Fees and Taxes. I hope it sits on their books for months. I have seen some unscrupulous sales tactics before, but this company is really bad. (As an aside: I spoke to the highest member of the management team and the message to me was they don't care about the circumstances of the conversations and emails, their policy is $15,000 over MSRP and that is that. Edit: This company according to "Zach Bell" pays someone to respond to negative comments. After I called multiple times last week, they sold the car on Saturday. Their statement that "the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so contact me directly." was nothing more than a falsehood, a platitude written to give the appearance of concern, caring and customer service. They had multiple times to correct the issue and did not. According to Zach, they never had any interest in amending the situation. Digging that pit even deeper.
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March 2022 by Brandon Bohannon
I had a great experience with my salesperson Lewis Crawford at Mike Bell Chevrolet. easily the best looking sales person there. Come see him if you want a great deal!!!
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March 2022 by Katie Nick Longo
If you’re looking for vehicle, ask for Lewis….he is great! The dealership as a whole was the best car buying experience I’ve had!
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February 2022 by Cassie Wilson
I bought a Traverse a few days ago, and have been so glad I did! Becky was awesome. I highly recommend her if you need a vehicle!
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December 2021 by Beautiful L.
Chevy owner all my life. Mike bells one dealership I will never Drop my vehicle off at. Stop going there over a year now and take my Chevy vehicle's to the GMC dealership three doors down. Absolute best customer service without the sneakiness of Mike Bell.
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September 2021 by Melissa Kabengwa
My husband and I had a great experience getting just what we needed for our growing family! Becky and the team were friendly, helpful, and professional. We love our Mike Bell car and the experience we had there.
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September 2021 by Sandra Camp
Good ppl but went to service my car had appointment at 8:30 this morning .3 hours later still there and man came in and we got talking he went told them he wasn't waiting long ..Well 15 minutes he was gone ..I went oh her is your keys ..where is my car its out front I have to search for my car ..Not happy
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September 2021 by Emily Ward
Some of the rudest people I have ever dealt with! Not helpful at all…will NEVER buy another car from them and will not send anyone else there either
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August 2021 by John N.
When applying brakes to trailblazer there is a squealing sound. This sound started one month after purchase. Mike Bell Service has look at this 2 times and I'm being told this is normal. Normal brakes, rotors, or calibers do not squeal. If Chevrolet has lowered the quality of parts being used I'll never own another Chevy product. As for Mike Bell "Home of the Life Time Warranty" they can't get brakes to stop squealing, how dependable will any work be that is completed at this location.
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August 2021 by Danny B.
After several text trying to get me come look at a truck I finally gave I'm and went 50 mins away to look at the vehicle. When I arrived I was told vehicle was in service and we could walk around to look at it. I looked at it but we were unable to get inside or drive the vehicle. Then learned they were waiting on a part to repair the vehicle. It would have been nice for them to let me know the vehicle was unable to drive as this would have changed my decision to visit dealership. It seems these dealer will say anything to get you in there but really can't help you when you arrive. Waist of time !!
