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June 2023 by Amanda Thigpen
If I could rate a zero I would. They are very deceitful on their prices. Speaking with Apple she was rude and unhelpful. She expressed we can go back and listen to the recording of when I signed the contract, when I stated I would like for that to happen she cut me off and said they wouldn't be able to provide that. 10 out of 10 would not recommend.
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June 2023 by Lee Wright
I helped my daughter and son-in-law get their stuff out of storage yesterday. I realized that what didn't have mold on it was covered with rodent dropping. They had a supposedly climate controlled unit, the system was in total disrepair. Renter Beware!
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May 2023 by Theresa Chamblee
On-line reservation worked smoothly and efficiently.
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February 2023 by Alayna Calatayud
If you care about your valuables, do not do business with this company. They are the most unprofessional, and rudest people I have ever met in my life. My stuff got extremely moldy and wet, and it was in a CLIMATE CONTROLLED area. When I went to cancel, they didn’t answer the phone so I had to leave a voicemail. In my voicemail, I stated that I needed to cancel my unit, but before I do that I needed to speak to someone about the mold. I called twice. I then received a text that said my unit was canceled before I spoke to someone. I already knew they were about to pull something on me. The woman who said her name was “Apple”, called the next day, and she was ridiculous. From the way she talked to the way she handled everything. She did not know anything. She tried to give me the runaround. I told them that there is no way you guys didn’t hear about the mold issue because I mentioned it in my voicemail. Which meant they heard the voicemail and heard about my mold issue, but canceled it because they didn’t want to help me resolve the issue. No compensation, no apology, nothing. I went back and forth with these people through TEXT, and they refused to have a manager help me. I contacted the BBB and have even went as far as to message whoever it is who replies to these reviews, just for them to ignore my messages. The BBB also said they have ignored their requests, which will result in their score going down. Please, do yourself a favor and avoid doing business with these people at all costs. What goes around comes around.ETA: the implication they closed my account on their own volition upon discovery is a cute touch, also love the fact they responded to this review faster than they responded to my email from January 20th.. by the way, they didn’t. Love that for me.
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November 2022 by MRyan Calkins
Pretty good value, convenient location, but beware when you move out. The passcodes seem to not change often, which is a bit of a security issue. If you move out and don't stay with the unit until an employee gets to it, then it's possible that someone may help themselves to your storage unit, resulting in a billing headache for you and the BVSS's management. That being said, even if you feel forgotten, it seems that their management team will eventually crack the case, even if it takes a few months.
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May 2021 by Kryreth
Avoid this Storage Unit, New owner has a bad attitude and will pump his chest by saying he is an old state cop and give people a hard time. I walked in and I didn't even say anything and guy was giving someone else a hard time about their business time being wrong on the website and that their online staff got something wrong on their end but then took his anger out on the customers. He then started on me saying he had somewhere to go, and just made the whole experience a nightmare. I immediately walked out. Never have I ever walked or experienced something like this. I DO NOT RECOMMEND
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June 2020 by Lova Zeigler
They are cheap and adorable
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October 2019 by Ralph Johnson
So far its a self storage place it seems like a good location it has a security gate and security cameras.
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August 2019 by Yummybvby
This is the worst storage facility ever!!! Save yourself and avoid renting a storage with them. I moved out of my apartment and moved my things to the storage and I paid my storage fees on time till I lost my job and couldn’t keep up with the payments. I explained to the previous lady my situation and she understood, she told me to at least pay some of what I owed as soon as I could. As soon as I could pay half of the $100 I owed I called them to make the payments. This was when Megan Bracknell told me they had auctioned off my things on the 29th of June without previously informing or warning me. I then went to the office to check the contract I signed and see if they had a right to auction off my things. Then I asked Megan Bracknell why she lied that she called me beforehand and left me a voicemail because I never got a call or a voicemail from them. I even asked her to show me when she called me, she couldn’t. She then magically remembered they mailed me a letter saying such. Which was returned to them because they had the address that I moved from. First of all I already told the older lady to only call me and not mail things to that address because I didn’t live there anymore, but apparently she still kept that address on file. The mail was returned meaning they knew I didn’t receive the notification of a possible auction. They had my number and email address on file but they couldn’t be bothered to contact me through that. Even after they auctioned everything I owned, the assistant there had the audacity to shout at me and said this exact words “please leave because I have a temper” I was so mad because how can you be so heartless. Her name is MEGAN BRACKNELL. The worst customer service I ever got. I’m still so confused as to how she was trying to blame me for not seeing the mail they sent to my old address. Everything I owned is gone, from my 40 pairs of heels to my TV and they never even apologized for the misunderstanding. The old lady didn’t take the address off my file even though I had asked her to, but no, they said it was still my fault. Even before this issue, I had a rat problem in my storage. The rats already destroyed some of my things. Do not get a storage with them!!!!!!! I wish someone had told me this earlier. They deserve no star but I guess you have to give at least one.
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August 2019 by Yimika Sijuwade
This is the worst storage facility ever!!! Save yourself and avoid renting a storage with them. I moved out of my apartment and moved my things to the storage and I paid my storage fees on time till I lost my job and couldn't keep up with the payments. I explained to the previous lady my situation and she understood, she told me to at least pay some of what I owed as soon as I could. As soon as I could pay half of the $100 I owed I called them to make the payments. This was when Megan Bracknell told me they had auctioned off my things on the 29th of June without previously informing or warning me. I then went to the office to check the contract I signed and see if they had a right to auction off my things. Then I asked Megan Bracknell why she lied that she called me beforehand and left me a voicemail because I never got a call or a voicemail from them. I even asked her to show me when she called me, she couldn't. She then magically remembered they mailed me a letter saying such. Which was returned to them because they had the address that I moved from. First of all I already told the older lady to only call me and not mail things to that address because I didn't live there anymore, but apparently she still kept that address on file. The mail was returned meaning they knew I didn't receive the notification of a possible auction. They had my number and email address on file but they couldn't be bothered to contact me through that. Even after they auctioned everything I owned, the assistant there had the audacity to shout at me and said this exact words “please leave because I have a temper†I was so mad because how can you be so heartless. Her name is MEGAN BRACKNELL. The worst customer service I ever got. I'm still so confused as to how she was trying to blame me for not seeing the mail they sent to my old address. Everything I owned is gone, from my 40 pairs of heels to my TV and they never even apologized for the misunderstanding. The old lady didn't take the address off my file even though I had asked her to, but no, they said it was still my fault. Even before this issue, I had a rat problem in my storage. The rats already destroyed some of my things. Do not get a storage with them!!!!!!! I wish someone had told me this earlier. They deserve no star but I guess you have to give at least one.
