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April 2024 by Tony Willis
Caliber Collision didA wonderful jobA wonderful job would recommendTo anyoneFix it like newAnd kept me informedAll the ways a +++
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March 2024 by Meadow's world
Very detailed and keeps you up to date on your repairs
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March 2024 by Raven M.
To say this is a good or even decent repair shop would be the biggest lie I’ve ever told in my life. I would urge anyone to stay as far away from here as humanly possible, and the crazy part is, I’ve had work done here many years ago. The only reason I came here was because my trunk wouldn’t close and it was the only Caliber who had availability. The first impression I got was ehh, mostly because the girl who works at the front has a very unwelcoming energy but as long as my car gets fixed I don’t care. They had my car for two weeks and called me to pick it up on February 6. I was literally just handed the keys and told everything was repaired. No one walked me around my car. No one explained what work was done, nothing! As soon as I get home the same day I notice an abnormal gap between the trunk lid and the rear bumper. I immediately take pictures and let State Farm know. The following Monday I called Caliber and told them. They asked if I could bring my car back but I explained I wouldn’t have time, but would let them know when I was available. Fast forward and I was finally free to drive back to Carrollton. I explained to the receptionist my issue and she took my car to the back and returned about 15 minutes later and said the gap is normal. I told her I can stick ¼ of my finger in the gap and it wasn’t normal and my tail lights weren’t even aligned. She had me wait on the manager, he took the car back while I waited in the waiting room for like a hour just to tell me my model has a large gap in that area. He did say the glue they used on my replacement light was coming off and it needing replacing. He follow up by taking a picture of my trunk and said he was going to send it to his regional manager to confirm what size gap is acceptable. I was supposed to get a call back and never did. I had to keep calling Caliber and State Farm just to be told my replacement tail light was in. I asked about the gap and he said it’ll be looked at while the light was getting replaced. He did say he measured some lady’s car who has the same make and model to compare the gap sizes. To me, this was absolutely absurd because we have no idea what has happened to this woman’s car. When I asked why not just go straight to Honda to confirm the sizehe said I could go and have them call him. I asked what would happen if Honda sided with me and said the gap was excessively large? The manger’s response was “have them call me and we’ll go from there”. At this point I stopped my interactions with Caliber.State Farm has confirm that was a crap repair. Water gets inside the tail lights of the new trunk. The lights aren’t aligned on the trunk lid and bumper. You have to use more force than necessary to close the trunk. And of yeah… you can stick your fingers inside while it’s closed.Not only is the repair shop deplorable, the people have bad attitudes from the girl at the desk to the insurance agent who is here. No customer should ever be gaslit to think their work is ok or acceptable because it’s not. I hope someone from corporate reads this and takes necessary steps to prevent other people from experiencing the headache of dealing with this branch.
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March 2024 by Roberta Higgs
Caliber Collision did an outstanding job on my car ! I was very impressed with the care and professionalism they showed while repairing my car and so appreciated the continuous updates they gave me via text messages during the time they had my vehicle in their care. I highly recommend them to anyone needing body work done on their vehicle. In my opinion, they are the best !
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March 2024 by Wes Woodall
Great communication, and gets the job done right the first time!Service: Body & Trim
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March 2024 by Eric G
Great work and customer service
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March 2024 by melissa harkins
Very good customer service as well as turnaround time was earlier than expected! I would highly recommend this shop if needed.Communication was great!
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March 2024 by Remon Strickland
They did a very good job on the paint
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February 2024 by Danielle Bedingfield
Great experience from start to finish. Ivy keeps you up to date throughout the entire process. Not a single issue. Highly recommend!
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February 2024 by Miranda Taylor
Ivy helped us through the process, kept us updated through text, and answered every ridiculous question we had. The repairs look great, and it was ready a week early!
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February 2024 by Isdenia Flores
These guys are fantastic, good quality work in a timely manner. This is the second time I use them, and highly recommend them.
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February 2024 by Mac Cole
A+ - 10/10 Excellent service
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February 2024 by Angela Venenga
Caliber collision did fantastic work and Scott was a fantastic manager
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February 2024 by Benji Miller
Great service and excellent customer service.
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February 2024 by HeatMakers
You will not be disappointed with this place. Thanks Ivy!
