Walgreens

Most Recent Comments

• February 2024 by A Eaton
  Quick service for online pickup orders.. I order nicotine lozenges for my wife, which they offer at BOGO as well as % off coupons and cash back rewards
• February 2024 by Angie McCleery
  Waiting in line at drive thru to pick up meds, car in front took 10 minutes and they closed the blind on me for lunch when I pulled to window. I understand they get only 30 minutes for lunch but management should make the car pull back around if they're going to be that long.
• January 2024 by Z F
  Rx was supposed to be ready last night. We show up and it's not ready. We waited in line for 30 minutes before they tell us.
• January 2024 by Ml B.
  This pharmacy is infuriating! I arrived at 750 pm with 2 cars in front of me, and one joined behind me around 755. I came late because they had said the medication was delayed but when I called after 4pm they said they'd fill it later today. Time slipped away from me, but I arrived 10 min prior to closing time. Unfortunately, they did not complete the transaction with the first car until 805 (yes, it took at least 15 min for one transaction). The next car pulled up and they started pulling the window shade down, but did fill their order. I pulled up only to have the shade fully lowered (like I didn't exist). I could see inside and I'm sure they could see outside, as the pharmacist kept giving me the side eye to see if I'd leave. After sitting there, there at least 10 min, I blew my horn, the pharmacist just looked at me...I sat another 5 min and blew again.... all the while watching the pharmacist and 2 other employees ignore me. After sitting there until 20 after 8, being 100% ignored I left, with out a very necessary medication. Needless to say, this is customer DIS-SERVICE!
• October 2023 by Vic Carroll
  Lack of managementStaff is unsure how to handle situations and coupons. I have been told a handful of times “the manager isn’t here right now”Messy shelves and bathroom was unsanitary.
• September 2023 by Madison Schmitt
  I was in town for a family event and needed some things printed on canvas. Giving 5 stars because Stefani is such a superstar! She went above and beyond for not only me, but everyone that I saw her interact with who came in. Her service is caring and genuine and she wants to get it right no matter what. Thank you Stefani!
• August 2023 by James Merchant
  That last person Andrea talking trash is wrong. The lady who helped me at the photo center today was very nice, better than most people I come into contact with and I will definitely be back
• July 2023 by Andrea Stewart Witherspoon
  I recently visited my local Walgreens store to purchase some toilet tissue, and I had an incredibly frustrating experience that left me feeling disappointed and dissatisfied with the store's overall service. From the moment I approached the checkout counter, things took a turn for the worse.First and foremost, the cashier's behavior was highly unprofessional. Instead of efficiently processing my purchase, she engaged in distracting conversation, attempting to divert my attention away from the transaction. This was both unnecessary and frustrating, as I simply wanted to complete my purchase and leave.To add to the ordeal, after the cashier printed out a coupon for me, she insisted that I make an additional purchase using it. Despite not intending to buy anything else, I reluctantly decided to purchase some candy just to appease her. However, upon receiving my bag, I noticed that my receipt was missing. When I asked the cashier about it, she claimed it was in the bag, but upon inspection, it was nowhere to be found.I returned to the store the following day to purchase laundry detergent. Unfortunately, I encountered further problems. Not only did the cashier fail to return my receipt, but I also discovered that I had been charged for an additional toilet tissue pack that I never received. Additionally, the coupon I had applied to a Gain product was not reflected on my purchase.When I brought these issues to the attention of the store staff, they initially refused to assist me due to the lack of a physical receipt. Their unwillingness to acknowledge the digital receipt on my app was highly frustrating, and I began to question the integrity of their practices.Thankfully, the store manager intervened after my persistence, but even their efforts fell short. Despite their inability to locate the toilet tissue purchase in their records, the best resolution they offered was a mere five-dollar store credit. This compensation was unacceptable, considering the inconvenience, the erroneous charge, and the poor customer service I had endured.I voiced my dissatisfaction and expressed my desire to no longer shop at Walgreens. However, the manager's handling of the situation left much to be desired. They did return the Gain product, but neglected to properly refund the amount to the original payment method.Overall, my experience at this Walgreens store was marred by unprofessional behavior, disorganized systems, and a lack of accountability on the part of the staff and management. It is evident that something fishy is going on in this particular store, and I am disheartened by the lack of effort to rectify the situation and provide satisfactory customer service.I strongly advise others to exercise caution when dealing with this Walgreens location. With numerous alternatives available, it is best to avoid a store that clearly disregards customer satisfaction and fails to address legitimate concerns. It is my hope that this review serves as a reminder for Walgreens to prioritize customer service and take swift action to rectify the issues plaguing this particular branch.
• July 2023 by Tony Willis
  Absolutely the worst spent 20 minutes on hold waiting to talk to the pharmacy with two colors in front of me hung up tried calling back wanted to talk to the manager was put on hold again this is not an efficient way to have a business looks like it's time to change where my prescriptions go
• May 2023 by Debbie Deb
  I am more so giving the 5 star review to an employee in your pharmacy. I believe her name is Nikki, I had to bring my children in to get shots and they absolutely hate getting them. Your employee was a godsend and really made sure to let the kids know it was only going to take a second and telling them how strong and brave they are. My kids didn’t even cry!!! Every time I come in I notice her working really hard even when it looks like you all are short staffed Nikki is staying positive and that’s the type of worker you want to have! I believe it’s important to recognize hard workers and she is definitely one of them.
• April 2023 by Etta Marvin
  I am giving this place a two star review only because of the way I was treated by Brittani in the Pharmacy on March 1st.First off, I stood at the counter for almost 3-minutes before Brittani even acknowledged me! My sister and I were the only customers standing there waiting, so she wasn’t swamped. She was down messing with the labels on the bins. She heard us, as we were talking and she turned her head and looked dead straight on at us. When she stood up, did she even bother to acknowledge us? Heck no she did not!! Instead she just grabbed her papers, went to the paper cutter and proceeded to continue doing her own thing. She then walked back, looked dead on at us, still not acknowledging us, and went back to her labels. When we said something, she said, “I will be there in a minute, I am making labels!” Well, okay then…Once she finally finished her “labels” and could be bothered to assist us, she had a bad attitude! She gave me someone else’s medication. I had 5-prescriptions to pick up. I told her that this wasn’t mine. She was really flippant and said, “I know!” All the while telling me to put my last 4-numbers of my phone in the keypad. Again I said, those aren’t my medications. That is not my phone number. This irritated her!She finally got my number and my medication together and she started to check us out. About the third medication, again came up the wrong number. I told her again, “That is not my medication!” She got all huffy with me and said, “Yeah, I know!”We finally finished and I got all of my medications, mine only, and we left.We have used Walgreens for our medications, our whole family for years. We switched from the one on Hickory Flatts to this location about 2-3 months-ago due to its location. And as a loyal Walgreens customer we were shocked at this behavior! From the lack of acknowledgement as we stood there, to working on “labels” instead of serving your customers, to the BAD ATTITUDE from Brittani when it came to not giving me someone else’s medications, made the experience on March 1st one where I was not only shocked, but highly disappointed!!I love Walgreens and will continue to use them, but if the attitudes don’t change them my business and my entire family’s business will go elsewhere!!They get a two star because of the overall Pharmacy experience…if it was based on the Brittani experience, then I would have to find a way to give them a negative rating all the way around!!
• February 2023 by Deborah Smith
  It was so nice to use Walgreens and to get personalized attention. For the past years we have used a competitor of Walgreens and have become increasingly frustrated with long wait times and it being next to impossible to have a conversation with an actual pharmacist. I decided to give Walgreens a try. The pharmacist researched my question and called me back, unlike the competition. I was very pleased.
• February 2023 by Andrew Hinkle
  Walgreens doesn't respect their customers. I showed up at 1:08 for my chicken pox vaccine appointment and was told that they can't administer it since they are leaving for lunch at 1:30. Strange, considering there was nothing in my online appointment booking about this, and there was also a slot available for a 1:30 appointment. I guess if I picked that time I would have found the pharmacy locked and empty. When I pressed for more of an explanation, the pharmacist looked in his drawer and said they don't have the vaccine anyway. He doesn't seem to know is vaccines, considering this one requires refrigeration. Again, why did their online appointment system allow me to make an appt at this specific location and time, and for this specific vaccine? Worst of all, they offered no apology or alternate solutions. Just the attitude of "go away". They clearly don't value their customers.
• February 2023 by Andrew H.
  Walgreens doesn't respect their customers. I showed up at 1:08 for my chicken pox vaccine appointment and was told that they can't administer it since they are leaving for lunch at 1:30. Strange, considering there was nothing in my online appointment booking about this, and there was also a slot available for a 1:30 appointment. I guess if I picked that time I would have found the pharmacy locked and empty. When I pressed for more of an explanation, the pharmacist looked in his drawer and said they don't have the vaccine anyway. He doesn't seem to know is vaccines, considering this one requires refrigeration. Again, why did their online appointment system allow me to make an appt at this specific location and time, and for this specific vaccine? Worst of all, they offered no apology or alternate solutions. Just the attitude of "go away". They clearly don't value their customers.
• January 2023 by Ruben Rodriguez
  Thank you so much Kendall for all your help today with my prescription transfer from CVS, i appreciate you going out of your way for me to get my medication today. Great customer service and attention to the customer at Walgreens pharmacy!