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January 2024 by Kelly Richardson
I walked in expecting to be told my phone was not repairable (it literally had a hole in it exposing the inside); however, I was surprised to learn that it could in fact be repaired! Rick was great explaining about the repair and told me it would take 2-3 hours. I walked a few doors down to Starbucks and within 30 minutes received notification it was completed! Fantastic customer service and highly recommend!
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January 2024 by Terry Lane
The greatest experience ever. Alberto is the man! He and his staff were able to address the issues, one of which was having a non-tech old timer explaining the problem, give an approximate repair time and exceed all expectations. Alberto is the nicest, most courteous and most professional service provider I have ever met. The issue was resolved ahead of schedule and he even endured my ineptitude enough to get my phone up and operable. You will not be disappointed if you seek repairs for your device.
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December 2023 by T Wesley
A big shout out to Rick! Thank you for fixing my son's phone. The power button wasn't working and the phone had turned off. Within minutes, Rick had the phone fixed, which created the biggest smile on my son's face. Rick was very polite and courteous. I will definitely recommend this place to family and friends. Thank you again Rick!
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December 2023 by Anita doobie
Wow, the guys in here are so nice, so knowledgeable and so upfront about work and cost. The counter guy (wish I remembered his name) even carried a heavy computer from my car for me. After work was done, the two workers repacked the computer back in the box and loaded it in my car. They did a complete set up on brand new computer so it was plug in ready for my grandson for Xmas. The cost was even less than originally quoted because they found a coupon to apply for discount! So damn nice!!I had used them once before for an Xbox repair and was super pleased with price and repair.Great place to take care of your electronics needs!!
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December 2023 by Patrick Boring
Chase did an amazing job my phone would not want to charge. He was able to take it back and fix it quickly. I highly recommend this place!!
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November 2023 by Jenny Barker
Used uBreakiFix for the first time. Was fully expecting to have to wait forever to get my daughter’s phone fixed. Completely surprised to be in and out within 10 mins! Rick helped us and fixed my daughter’s phone perfectly! Hopefully we won’t have to come back here if you know what I mean but if I need their services I will definitely be coming back here to see Rick!
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October 2023 by Jacob James
The website is easy to use, quick to find my model, issue, and to schedule an appointment. Same day appointment and had replacement parts in stock. From scheduling appointment to finished and repaired was in a matter of hours. Staff was friendly, Chase was the tech who repaired my phone and new screen looks/works great! Highly recommend!!
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October 2023 by Denise Maggio
My first call to your company was with Chase…he was very helpful and polite..when I came to your location at Riverstone AlbertoHelped me with my I phone … my plug in cord would not charge at all and he tried to fix it but It still wouldn’t charge so I didn’t have to pay the $30… he suggested the disk charger and now it works perfectly …he spent the time to explain what was wrong with my phone and I am planning on purchasing a new phone but not until January …and I was frustrated with not being able to charge my phone and panicked not being able to communicateWithout it….having been a former businessowner I was very impressed with him as to his knowledge and patience of this young man… too often some young people are not helpful especially when dealing with older adults…. He definitely rates 5 stars and really he should get 10 stars!I have already told some friends about my experience and have referred your locationThem…. Denise
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October 2023 by Danielle Haines
Although my phone wasn't able to be repaired, the employees at both the Canton and Towne Lake location were very nice and knowledgable. I will use their services again in the future if i need them and will recommend to others. They are all doing a great job!! The guy that told me my phone was essentially "gone" did it in a very nice way. I am pleased with your employees and you should be proud to have them all. All 3 that i encountered from both stores were truly great guys.
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September 2023 by Thomas Crane
This store has amazing service really quick not long of a wait at all would 100% recommend this store if anything is wrong with one of your devices. The employee Rick was awesome help and got my phone fixed in minutes. 10/10 service.
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September 2023 by Alan Z.
Took an iMac with a cracked screen for repair. Expensive, but Mac repair tends to be. The disappointments:Took longer than I was told by several days. Not cool.The repair didn't work! The screen literally fell off an hour after I got it home and was in the middle of a project! Called and was told to bring it back ( 30 miles each way). I was told that I'd have it back in a day. It took 5 and I had to call them to inquire when it might be done! They had some lame clearly crap excuse as to why it took so long. Very unhappy with the service mostly because of the lack of care about my machine and didn't even offer an apology.Bottom line, they are basically a cracked phone screen store. There are likely better choices for anything else.
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August 2023 by Candace Lovelace Mollyhorn
My Google Pixel 2 phone battery started messing up in early April. My phone would only stay on as long as it was plugged up. Finally, I decided to try to replace the battery. I didn't know that you could replace a battery in a smartphone. I didn't want to get a new phone so someone suggested I try U break, I fix. I ordered my battery from Albert & 6 days later, Rick told me it arrived. I scheduled my appt. with Adam and took my phone into the store. I took my phone into the store on Friday. Albert and Chase worked on it and the next day, Saturday, Chase had a new battery in it and it's working perfectly. Chase was very sweet and Albert was very helpful. I love these guys. Shout-out to the Canton store. Thank you, Albert and especially you, Chase. You guys are Lifesavers. I have a working phone again.
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August 2023 by msg Altman
Quick work, but was not happy to learn the next day that by signing the electronic repair consent form that I was being signed up for $25/month Home Device Protection. Repairman should have informed me that that was on the form. Called ASURION customer service and was informed that repairman should have told me about the add-on. Had Verizon remove the service from my plan, but will be taking that up with Verizon executive team.
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August 2023 by Matt S.
Said my Note 10+ screen would be fixed in 2 hours, went to pick it up and they told me the digitized was no good and had to order a new one. They had my phone for over a week and finally told me they couldn't fix it and that I had to go directly to Samsung. I sent my phone to Samsung and was told that, not only was my screen damaged, but the camera and the side button were also damaged. They were working just fine when i dropped it off here! Stay away unless you dont care if your phone will actually get fixed! Terrible communication too!
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July 2023 by Austin Turcotte
Rick and Alberto fixed my phone screen on the fly today! Great people. I run my business through my phone and needed it repaired. Rick made it happen even though it was a little later in the day, and he even helped me get my price down. Would highly recommend these guys.
