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August 2024 by Tim Westemeier
Understaffed? I don’t know… but they lie like it’s an Olympic sport.
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July 2024 by Janna Kregoski
By far the nicest, most helpful pharmacy in the area. I had a difficult to fill prescription (for a pet, not a common drug, they had to special order it). When I went to Publix, the awesome tech (she has an undercut and is always SUPER nice and helpful) went out of her way to find it, order it, find us the best coupon, with no issues. I was in and out in less than 5 minutes. Working in a chain pharmacy is not easy and I know there are a lot of things out of their control, but they try their best for the patients. Thank you!!
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July 2024 by Lex Watkins
My psychiatrist was being a big old stick in the mud and wasn’t communicating to the pharmacy, that was until SUPER TECH Chris came to action and took him time to relay everything to my psychiatrist. This man is the REAL MVP.
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April 2024 by Robin Darnell
Excuses Excuses Excuses.
If you need prescriptions filled in timely, professional manner, this is not the place for you. The reviews tell the tale… I’ll just add that the pharmacy manager’s attitude needs improvement if she’s to continue as the leader of the department.
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April 2024 by Ron Hammock
Great service
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March 2023 by brooklyn melton
the pharmacist was really rude over the phone!
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December 2022 by Wenli Liu
Every time I go to take my medicine, there is a waiting time, even with no line! Even there are two staff inside, but they will just let you wait. And today, we went to the second trip (yesterday we went, they said not ready) to get my daughter's medicine cream for her little hand wart, the staff said it was not ready because there is no insurance information, and because the copay is too high so they did not fill the order. What? Why? So strange, first of all, we do have insurance, and they should have been given the info from the doctor order. Second, if we do not have insurance, then you just don't fill the order? What a lame excuse! This pharmacy definitely the worst I have ever experienced. Just don't understand why they such so badly!
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November 2022 by Dennis Rich Jr.
If I could rate this pharmacy a zero or a negative number, I would. I’ve been using this pharmacy for years just because of convenience. I don’t think they have EVER had my medications ready when they have said. Not only that, but they will also tell you to come back in an hour and a half and when you do……THEY STILL DONT HAVE IT READY! Then they’ll tell you to come back in 15 minutes….and they STILL DON’T HAVE IT READY. Apparently they take pleasure in wasting peoples time, or they just enjoy lying. Either way, I’m immediately switching all my medications to a pharmacy that has the capability of handling simple refills.
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October 2022 by April Prokop
It’s a shame that this pharmacy at the Freehome Publix has the worst customer service. They always say they don’t have my RX even when I have the confirmation from the office that it’s been sent. When people are sick and don’t feel well and they can’t find or don’t have the prescription, there’s nothing done to help. Each of my last RXs have taken more than 6 hours to fill. I have yet to have a positive experience here.
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April 2022 by B Heardnow
Not customer focused! Don't even bother waiting for a script to be filled while you wait. Always making excuses, short staffed, too busy, etc. Some advice, hire some associates!
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January 2022 by Nancy Wood
After one visit and not receiving all of my husband’s prescriptions, I called to ask when the others would be ready. I was told I could get them at 2:30. I show up at 3, and they say there are none ready and it will be the following day. The rudest associates I’ve ever encountered at Publix. Having ever transferred elsewhere.
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January 2022 by Gary Kreps
Friendly staff! Helpful - we live equal distance between Publix and Kroger and I always choose this store.
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October 2021 by Aimee Miller
After a disastrous moment from ordering from somewhere else, you all stoped what you were doing to make this for my son’s date to his homecoming dance this weekend. I literally had less than an hour to get this taken care of. So amazing!!!!
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August 2021 by John W
Love my local Publix. Staff is super friendly and helpful!
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June 2021 by Sharon Ogburn
Each time I use this pharmacy the staff is friendly and attentive. More importantly they listen and care about me and have worked to ensure that r have what we need. They go above and beyond and we appreciate it.