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November 2023 by Suzanne B.
Worst Pharmacy ever! The people are soooooooooo not friendly. And they keep getting my prescriptions wrong. This latest one - I was told that I needed to call in a refill on Monday for a prescription I just pickup up on Friday night. Why couldn't they just fill the whole thing at one time? I called in the prescription refill Monday morning at 9:00 AM and at 5:00 PM I called to find out if it was ready to pick up and they said they no longer had it in stock and I would have to pick it up at another store!!! They also told me my insurance would not cover it, only to put me on hold for 10 minutes before telling me that the insurance company would pay for it. I will NEVER use this store pharmacy again - they have struck out too many times!!
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November 2023 by Jason J.
They closed their meat market. I bought steaks anyways and they were horrible. 2 ribeye cooked perfectly and I need a chain saw and better teeth to eat them. This will be my last visit to this supermarket. Pathetic.
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October 2023 by Bob Wesley
Can't say enough great things about Publix #711 Pharmacy. Best ever & been going here 17 years since we moved to Hickory Flat area. Vito, Karen, Michaela & Team truly wonderful & professional. Very efficient. Highly recommended.
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October 2023 by Michelle Gwynn
Recently had surgery and asked the pharmacist about an over the counter pain reliever. She went out of her way to walk with me and help pick out what I needed off the shelf. This is just one of the many reason I prefer the publix pharmacy!
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August 2023 by Kimberly V.
Their bakery department made 2 round cakes and frosted them just right so that I could decorate it at home. They did a GREAT job and it tasted amazing!!
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July 2023 by niesha e.
For one let me start off by saying that the staff had no idea what they were doing and the food portion is tiny for $9. DO NOT go to the deli
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July 2023 by Debo Townsend-McCurry
The pharmacist is very unprofessional and rude! When I called to place a complaint... she got very defensive...I am a professional as well and was treated like I was looking for drugs all because I was wearing my scrubs after having dental surgery...she talked down to me and didn't even put any effort into calling the Dr. to verify the prescription...I encourage anyone to think twice before dealing with Karen.
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December 2022 by Jill L.
Love our HF Publix! They have a lot of the same employees since we moved here three years ago. They are consistently friendly and offer to help. It is clean and well organized as well. I much prefer over Kroger. Yuck.
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December 2022 by stacy c.
Sharon the manager was not very professional. This evening. I stood at the bakery for over 10 minutes just waiting for someone to come help me unlock the case to get some dessert. Once I finally did get someone over there, there was no apologies made and when the manager finally came over she just looked at me and shrugged her shoulders. I can understand at times being understaffed but at the very least when you have a customer standing there for over 10 minutes just to get a cake, expectation would be that a managers is professional enough to apologize on behalf of the store. And it definitely did not happen.
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November 2022 by Britney M.
I drive past Kroger to come here. Kroger smells like feet. This Publix has the friendliest most helpful staff and the best selection in every department.
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October 2022 by Stephanie V.
I think this Publix sometimes outdoes the nearby Kroger in quality of produce or the bakery, but they score lower in my opinion because of the customer service/staff. I usually don't get a good vibe in here. Especially when I'm ordering a sandwich from the deli or something from the bakery. Service goes a long way for me which is why Kroger is better in my opinion. A lot of times I won't get asked if I need help or the staff has the attitude that they don't want to be there which is very noticeable. I'm not saying every employee is rude, sometimes I'll get a super friendly cashier or employee at the door, but most of the time I don't expect any kind of friendliness. I think the produce section & quality of baked goods are very good, I also love the sushi on Wednesdays and ready made food, I just prefer a friendlier and more welcoming environment over those things anyday. I usually will run in here when I want a Pub Sub or something specific to Publix, otherwise I like Kroger's prices and customer service much more and will stay out of here.
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September 2022 by Erin B.
Wish I didn't have to go in the store after wanting to pick up my groceries at curbside... The associate over the phone for pick up was completely rude.
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June 2022 by Matthew M.
Horrible grocery store, this Publix used to be so good, not sure if management recently changed or what. Most of the cashiers are great, but the baggers say some god awfully inappropriate things. I used to love that Publix hired special needs adults, but if they can't curb the frequency of inappropriate comments they need to rethink this or provide more support. The deli is probably the worst part of the store with rude unhelpful people, and don't even try an online order. If you do open it in store, I guarantee they forget half your toppings. On top of that don't expect anyone to make it right. Other attention to detail like the floors just not as clean as they used to be don't help. Oh and where did the BOGOs go. That used to be a main reason for shopping at Publix, now it seems like 90% of the BOGOs are gone. 5 years ago this store was a 5 out of 5, but everyone knows Publix is on the higher end price wise, and used to be worth it. We will definitely be going back to Kroger after several bad experiences here.
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February 2022 by Matt R.
The store is fine, although almost always out of items. This is a review for their sushi. The people that make it are rude. Twice I've asked to make sushi using tuna and was told sorry don't have time. That's not something you tell a customer.
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January 2022 by Henri C.
Worse employees everNot friendly and rude Especially front store staff Hospitality could improve
