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November 2023 by Heather Wyatt
We went in on Oct. 31st around 5pm. There were about 4 or 5 girls working (it was a little hard to tell who worked there) and not a single one said hello or offered to help. There was only one other patron, and I never saw any of the staff speak to them, either. We were looking at the rabbits and waiting for help, but the staff just talked to each other and ignored us. I’ve never seen a store with that many unfriendly employees. Won’t go back and don’t recommend. You are better off going to Petsmart or Petco, or driving to Woodstock. (The bunnies they had seemed friendly, though. They kept coming up to the glass, but not totally sure since no one would help us.)
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November 2023 by Kelly Fuller
Just purchased two female guppies for our male guppy. Within a day one of them had white spots and having trouble swimming indicative of ich. She was dead within 24 hours. Despite treating the tank as soon as possible the other female died a day later despite her acting completely normal. I believe it was a bad batch of guppies. I’m only hoping that they haven’t gotten the male sick as it is my son’s fish that he has had for almost a year. Extremely frustrated.
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September 2023 by Sarah Shelton
This place would get 1-star, but I gave it the benefit of the doubt that not everyone there is bad — plus I like the snails I got.I went one week ago with my partner, and we waited forever not only to be helped (in the fish dpt), but to even get a simple "Hey guys, we'll be with you in a minute." Two employees were standing not even 3 feet away. They were both talking to a couple, half the time not even about fish. When the guy finally got around to us (15-20 min later), it sounded like we were the biggest inconvenience. We literally just wanted some plants for our betta fish.This weekend, we decided to give it another shot because we wanted more things for our tank that PetSmart didn't have. We hoped the bad customer service was a fluke. It wasn't. The same guy, Justin, again didn't even acknowledge us standing there for 10+ min, despite making eye contact and us waiting patiently.Anyway, I don't usually leave reviews, but man the customer service here is atrocious. I'd rather drive to Woodstock's pet stores at this point than give them my business.
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July 2023 by Lisa Brown
It was good for a smaller pet store
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June 2023 by diana lopez
Always nice when I come in the door.
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June 2023 by Travis Wayne
Great store, great prices, and employees are always so friendly I love coming here. Has replaced perskaart for me completely. The prices and rewards and products are so much better. Absolutely love how friendly the employees are especially with my dogs when I’m bring them in with me that’s always appreciated! There’s two young ladies (both blonde girls) that are always super friendly and remember me when I come in. You should give them raises!!!
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June 2023 by Danielle Lopardi
The employees are always so kind! My daughter always has so many questions about the pets!
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May 2023 by Jessica Holbrook
Great for washing your own dog in the store. Only costs $10 and it saves you from having to clean your own bathroom when you are done. Plus, my kids actually like to help!
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May 2023 by shannon johnson
Wish we had on in nyc... great place for all ur pet needs
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May 2023 by ramona cook
Very well stocked and employees are extremely helpful.
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April 2023 by samuel port
I only visited but they have a very nice selection and a place to wash you dogs. It's a very nice and clean store
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April 2023 by A R
Nice store, neatly organized, easy to navigate. Variety of pet supplies and live pets.
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March 2023 by Demonic King
Stuff u go for is always out of stock or the pallets sit unworked the pet store accross street next to dollar tree is far cleaner and always stocked
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February 2023 by lynn barnes
Huge selection of dog toys and treats. Good prices.Store was clean and organized.
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December 2022 by Carrie Schmitt
Somewhat limited selection of cat foods, and a bit pricey. But the store was clean and organized.
