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December 2023 by Moyses Ucelo
Very bad service the people who serve give bad service
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June 2023 by Eddie Vargas
Customer service sucks!
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May 2023 by CAF
We were in this store today and worked with Marques - he went above and beyond to help us!! We had a totally broken ATT phone and could not even get into our information. We had been wanting to switch to T-Mobile so timing made sense to do it now. We ran into many roadblocks with ATT trying to get the number transferred. Marques was eventually able to help us get it completed. I really cannot say enough about him - all with a smile! Wonderful young man!
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May 2023 by Amanda
The young girl kept telling me to just call the 611 number even tho I had no phone service and needed to activate my phone. She just wouldn’t listen to me that I needed to activate the phone. She kept thinking I was adding a line when I told her I wasn’t. Went to straight talk instead
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April 2023 by Kelley Holley
Karla Lopez is my hero. She deserves a raise and a recognition for the great work and going beyond her requirements. My phone quit working after 5 months not only did she get me a new 1 but my mom who had passed away in Jan she was able to retrieve all pic and voice-mail. You are an Angel and I hope they know what they have.
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January 2023 by JOSEFORREALZ *
I tried calling metro store to ask if they had a specific screen protector for my phone and when they picked up they kept banging phone on counter and the pressing numbers as to not want to answer the phone.
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January 2023 by Heidi Ertmer
I called they picked up phone and started banging it on the counter …. Wouldn’t answer if you don’t enjoy your job go elsewhere… I just wonder how they treat customers in store smh I am a advocate for another company was calling to see if they had a screen protector I was out of .., so that would of made them business but lord no…CHILDISH IS ALL I CAN SAY
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December 2022 by Brittany E
Very shady people running this place. My bill is twice as much as they told me it would be after me verifying it multiple times. Charged me extra for two phone chargers I never asked for nor authorized the charge for. I guess they thought I wouldn't notice an extra $60 for chargers I didn't want. Returned them next day and was given attitude about it. Very poor customer service, won't be back to this location
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November 2022 by Debra Christian
Amazing service today from Edgar. Friendly and highly responsive to customers entering the store. Proficient in addressing needs.
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October 2022 by Alexis Poindexter
Poor customer service. Has you sign contracts you have no idea about. The entire time you buy a phone they continue to drill you to get extra stuff. I tried to change providers and was told my phone is locked until I pay another month then I can switch over. These ppl only care about getting money and commission . I DO NOT recommend. Also the hispanic lady is the one that tries to get all your money. Will not tell you the conditions of what you signed for. Also made me pay another month just so I don’t have to deal with them and switch providers.
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August 2022 by Rodney Krause
Terrible service and I have no internet connection half the time. And I'm being told my phone is locked by someone
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October 2021 by Jasmin K
I had some great customer service with a hispanic that is just new there! Loved my new phone so much
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June 2020 by Diane Roberts
Wonderful customer service friendly people excellent products
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February 2020 by Heather Lukas
No matter what my problem is they always have any answer for me and they always fix it. They are always very polite to me and very understanding. Their personalities are great and they even have a sense of humor
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February 2019 by Katavious Payne
It was an enjoyable time. The reps are very helpful and knowledgeable
