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February 2023 by Walter Overstreet
not part of Best Western any more, no breakfast at all, no coffee maker in room, the light switch cover in the bathroom was for one light switch the electrical box was for two switches, so it had opening to the wires, dirt in corners of bathroom , plaster coming loose from the ceiling in a few places, pillow cases were stained. If my wife had been with me there is no way she would have stayed here. called Travel Lodge now, I had booked though Traveloctity
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January 2023 by Josh Moores
Horrible, no breakfast, no hot water, all the beds/towels were not washed just folded and 1 pillow per bed
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January 2023 by Michelle Polley
DO NOT GO HERE!The staff was wonderful, but other than that absolutely everything else was awful.Had Roaches! Sheets stained and limited pillows that were also discolored. A/C unit did not cool at all! TV also was maybe a 24inch and did not work with remote and wires hanging everywhere. No phone in the room either. Breakfast that was offered was literally a tiniest tiny muffin and a granola bar. And it cost 150!seriously, if I had any other choice I would of went to another location. I had to sleep with the lights on just to feel okay about. Getting a little sleep before driving another 9+ hours.
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January 2023 by Marlaine White
Room was very dirty. Bed coverlet had holes it it. Bathroom was the dirtiest. Tub drain was full of hair, we took shower water was up over our ankles due to clogged drain. The.bath tub itself looked like it had not been scrubbed for a long time. Coffee maker in room but no carafe. Remote for television only had one channel. Unable to use guide. Shower curtain had a lot of mold. All the towels and wash clothes had numerous stains. We killed 4 crawling bugs. We had been driving for 10 hours and this was thre only pet friendly hotel with rooms available. We won't stay there on our way back home. Yuck!!
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August 2022 by Beth L.
THIS IS NOT A HOTEL; it's a MOTEL.DISGUSTING DISGUSTING DISGUSTING!!I booked on Hotwire. Then they also charge my card another $54 for "incidentals". We didn't even stay. Walked into the room, used the restroom pulled the sheets back and QUICKLY LEFT. I never even got my money back. Do yourself a favor and skip this! BEWARE
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January 2022 by Willie Lee “Grumpy Biscuit” Kersey Jr
When I used Booking.com for this place it seemed ok. I booked my room and pulled up to the complex and checked in. When I pulled into the parking lot, I could tell that it had some renovation done recently. I went to my room after checking in and seen that the renovation was not complete yet, but I could understand and was fine with the sheetrock mud on a few places on the wall. What I didn't realize until after I was settled in that it was roach infested. I mentioned it upon checking out and was told that the particular room I was in had a long term renter prior with no cleaning done in the process. I seen over 30 roaches during my 8 hour total stay. The receptionist assured me that she would call the exterminator.
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January 2022 by Haley antonelli
Only stayed here because it was the only place that wasn’t sold out, got our hotel booking online but the pictures of rooms are misleading. Dirty sheets, razor in bathtub, disgusting towels, and room is filled with bugs. Had to stop at the local Walmart for a sheet, shower shoes, and Lysol. Slept on top of my bed like it was a jail cell. Don’t waste your money, it’s not even worth calling “just a place to sleep overnight” because you won’t be able to sleep.
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January 2022 by John Mann
Forgot to mention they charged $77.00 plus tax was $94.55 a nite. For three separate nites and wouldn't give clean lines on third nite did not stay the third nite and they wouldn't refund money this was a top off . Will sure never stay with surestay again.
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January 2022 by Brain Crackers
NO WAY THIS HOTEL'S RATING IS 4.4. WORST HOTEL EVER. NOT SAFE AT ALL. LONG TERM RESIDENTS having a party in a parking lot and hanging out. NOT A FAMILY FRIENDLY ENVIRONMENT. AVOID AT ALL COST. This hotel did not refund my money either. NO COVID 19 POLICY either. Front desk lady did not wear a mask during COVID 19. VERY UNSAFE.
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January 2022 by Natessa Marshall
The staff was amazing sweet and caring the room was clean and I love the colors of the rooms I have stayed here before and I was treated the same way with nice friendly faces thank you to the staff for the amazing job that y'all do everyday
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January 2022 by Dylan Wells
Completely awful we stayed less than 3 hours and the room had bugs and stains. i was called a liar. 10/10 would not recommend.
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January 2022 by Charles Anita Skidmore
Great hospitality,Once business is taken care of like home away from Amanda Without even trying. Makes feel Right at homeThanks. Everyone. In officeAmanda Diane, Brittany
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January 2022 by Shelly Hackett
Great place to stop in while traveling! Friendly staff, don't remember the ladies name but she was AWESOME!!! Clean rooms too!
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January 2022 by Craig Trautman
The five stars is for the great service that Angie gave after my hotels.com reservation somehow fell through she went over the top to help me out the room is also great could use a few touch-ups but can't complain
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January 2022 by Sallie Taylor
It was horrible it had roaches and it stinks the towels was nasty plastic on mattress and the sheets was nasty they gave me roach spray I would not recommend them to no one had to pull sheets down all nite they need to put mattress cover on the bed so the sheets will stay on the bed
