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June 2023 by Keith Davis
Trying to get a real person on the phone is impossible. I purchased a vehicle over a month ago and I have tried to call and get some information with no luck. I get told "they should have mailed you something" Who is they?
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May 2023 by Terri Baggett
I have had nothing but trouble with them. I'm having to get new cards every month because someone trys to use my card and all they can do is issue me a new one. I'm tried of the B'S and the run around. Come the first i will be changing banks
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March 2023 by Sam Gallagher
I started calling the Calhoun Ga branch at 11:00am and get get anyone to answer the phone until 2:05pm only for the lady to tell me that she can’t help me transfer money over the phone!! What good is it to have customer service if they can’t do the job by simply answering a phone??
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February 2023 by Capo Capo
Disappointed.Branch manager is out of the office for days and he is the person in charge of releasing the hold of the Mobile Deposit. This bank doesn’t take customer’s money seriously as I need the money immediately. Will look a bank with better service.
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February 2023 by Jerry Lassiter
Looking for a bank to open a second account but I just don't know, it's not so much the negative reviews but the lack of a response from the bank on these issues..
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October 2022 by Justin Baxter
Terrible bank that locks your account when you purchase something, but does nothing about a fraudulent charge. Extremely rude over the phone… don’t even bother with these guys go somewhere else
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October 2022 by Kay Hudgins
I wish I would remember to get Alexis's last name, but she is literally the absolute sweetest & most helpful! 10/10 best customer help I have EVER had and she has helped me with the same issue twice! She deserves a raise Family Savings ?
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June 2022 by Wanda Mcabee
This bank has the worst customer service I’ve ever seen, if you called ask a question before you even get it out of your mouth they’re telling you we don’t do that. They do sound snooty and superior on the phone. That’s not the case though. Their policies are lies as well as their answers about other questions. I found anything that is written down to be policy is nowhere near being true. If I didn’t have an account with this bank I would not open one and I would advise everybody else not to either. That’s just my opinion but there’s got to be something better in town going on. My aunt banked with this bank for years and seem to be very happy. That’s the reason I wanted to come there and have an account also. Since they moved out of the little building where they were before that’s when their new policies which provide nothing started. Just beware!
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April 2022 by Dan Labonte
Night staff in and out quick
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December 2021 by Kaylee Adams
WORST BANK IN TOWN DONT GO!! THEY LIE STRAIGHT THROUGH THEYRE TEETH THEY DONT KNOW WHAT THEY ARE TALKING ABOUT AT ALL!!! WORST EXPERIENCE EVERR.. SAID MY ACCOUNT WAS NEGATIVE BLOCKED MY CARD HAD TO GET A DIFFERENT ONE AND STILL THE SAME AMOUNT!! Even tho they said they card was at balance of 0.00 really really really bad bank... But for others they can get it solved but for me they can't... I've had over 3 probles with them in the last 3 months!!! Highly don't recommend this bank at all..
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November 2021 by Tracy Walters
Every month i cannot make the payment online because there is issues with the site. Then i call to make a payment and they are rude and charge me an 8 dollar fee. If i went and got a new car tomorrow and they told me my loan was through FSCU, i wouldn't purchase the vehicle! Terrible place!!!
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August 2021 by Brennon Harmon
Service is fine, but they have the weirdest hours I have ever seen.
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March 2021 by Megan Moss
I like this bank! They helped me get a loan for my car, and made it very easy for me. They are also very nice and I’ve never had any problems here. Only downside is they’re closed weekends and close early some during the week. Also, sometimes the drive thru can be busy and long, but that’s expected.
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August 2020 by Belinda Crisp
This has got to be the slowest bank/CU I have EVER dealt with! The drive thru is a joke! If someone has a transaction that is going to take longer than 20 dang minutes MAKE THEM COME INSIDE and get out of the drive thru!!!!!!!!!!! Especially at lunch time!!!!!!! 4 freaking cars went on the other side and I was still stuck behind someone. Never even moved!!!!!!!! RIDICULOUS!!!!!!!! NO FREAKING EXCUSE!!!!!!!!
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July 2020 by Gerald Shaw
The benefits of banking here are fine but perry is extremely rude and its making me reconsider the location of our accounts.
