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May 2024 by Michael Bass
I brought my 2013 Ford CMAX Hybrid SE in for break fluid leak. I was charged $148 for diagnostics. Then someone from the office told me that they didn't make very many of the 2013 Ford C-Maxes so therefore it's liable to be thousands of dollars and I would be better off trading the vehicle in. $300 worth of U-Haul to get it home only for it to cost me $130 to have it fixed parts and labor. Where in the world did they come up with their estimate? I feel like it was a pure scam to try to get me to trade it in at the Ford dealership that they are attached to because of my low mileage.
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May 2024 by Antonio Omg
thanks scott and the team for a quick and seamless experience. everything I needed for my truck you guys did for me! Will return.
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November 2023 by Janet Cliett
Went on for an oil change today. Walked in, four people standing, neither one acknowledged me. One of the young men finally asked if he could help me. Told him I was there for an oil change.Young man was not friendly at all.I had an issue with my engine light on. The young man told me the engine light was on due to a hose and the price to fix it, no explanation, nothing. I asked about my warranty, young man gets on the phone. I'm thinking he is checking on my warranty, he engaged in another conversation while I'm standing there, he then looked up and asked me if I was asking him a question.I don't know if he was having a bad day or what, but he really turned my day bad.If it were not for Mr. Raymond and the service manager, Peter, being so nice and kind, I would take my business elsewhere.We all have bad days, don't take it out on the customers
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November 2023 by Billy Gordon
Treated very well, staff always professional and friendly
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October 2023 by Mike Collins
No wait, very reasonable price for oil change, fluid top off and tire rotation.
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August 2023 by Mike Holland
Excellent, professional service
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August 2023 by Anna Knuckles
I was riding down I-75 and my tire almost exploded! They took us right in and change two tires on my van. I am so thankful for their friendly service and timely response.Service: Tires
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August 2023 by Conner Knuckles
My sister blew a tire on 75, they took care of us immediately. Answered her questions and made us all feel more safe!Service: Tires
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July 2023 by Heather Bennett
Scott Bowman is the most nicest Rep. In Byron!!! No matter how many questions I had. Very understanding and considerate. He'll give you great customer service every time!!!! Thank you Scott.Service: Tires
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April 2023 by Bobby Underwood
Quick in and out service.
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February 2023 by Paul Bishop
Was concerned about some excessive road noise so we stopped here on our way from Miami to Chicago. Thought I might have lost a balance weight or had a tire going bad. The technician (Johnathan) took the car out for a test drive, inspected each tire, and even re-balanced the one I though I had trouble with (was not far off). Very professional and personable. Everything looked fine and in-order. The manager (Chloe) didn't charge me anything - even after insisting. Hope to have a chance to give them some real business in the future.Service: Tires
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November 2022 by Rex Robinson
Called three times on Friday and again today to get a price on tires and no one will answer the phone.
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November 2021 by Jake Lemoine
Five star quicklane is no longer open on Russell pkw. You have to use the ford service center for oil changes etc. For oil change it worked as well as quicklane.
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November 2021 by LaWanda Canady-Hicks
Quick service. Great customer service skills from staff
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November 2021 by Jim King
Great service and taken well care of my needs !!!!
