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January 2024 by Frank P.
I will pay extra to gain and avoid certain things. If you spend too much at Publix, you're doing it wrong. Do your homework before you go. I enjoy shopping here. Quiet. Clean and a friendly team. Shout out to Cheryl, at self checkout, for being so warm and friendly. Thanks Publix! Continue to take my money please.
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November 2023 by Chuckie F.
Went into this publix for a quick publix sub and ended up waiting for about 25 minutes. There was one guest in front of me & two employees. They were "arguing" back & forth which caused them to perform extremely slow. When we got on my sub OMG the associate was super sloppy, didn't change his gloves, didn't use a cutting glove etc. I mentioned how hard the bread was he replied "I mean it's publix".. What exactly does that mean?
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November 2023 by Lynne F.
On the day before Thanksgiving this Publix had one employee making sandwiches. this would have been fine, but he moved at a snails pace taking 10 minutes or more on one customer. This customer btw was wanting a hot chicken, then cut in front of me to get a sandwich. The employee should have never allowed that. this store needs to staff better and be prepared. the supervisor at the deli area was doing the best she could working all three stations. I will not go back to that Publix.
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October 2023 by Eliz H.
First time back in a long time: completely different experience. Workers don't acknowledge you at all. Man serving the deli counter was extremely unfriendly and unhelpful. Not a good experience.
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May 2023 by N S.
Staying in the area overnight while traveling. Stopped for a sandwich vs. going out since we had our dog with us. Plaza is newer, store and parking lot was clean. Ample parking, safe area. No issues with customer service as previous posted stated. Reason for four stars, is we got a wrap vs. sub, and it truly wasn't very good at all. Don't know if it was fresh, or just a bad choice of ingredients. Too much tortilla in relation to the meat/condiments. Otherwise, everything was ok. Easy road access in/out of plaza. Lastly, having Publix in FL where we live, totally agree they are expensive, and we do not shop there regularly. Makes me wonder how they continue to expand and stay in business.
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April 2023 by Donna M.
I was in getting my medication on 4/17/2023 around 6:22pm. I approached the counter and the cashier with a name tag (Erikka) assisted me. She asked my name and birthdate. She gave me my total and I told her I had a good RX coupon. That triggered her for some reason. She stomped off and came back with a serious attitude. She told me to sign the box because she now had to re-ring my meds. I picked up my phone to pull up my coupon and she became angry and blurted out at me "Don't take my picture" I immediately turned my phone to show I had my coupon pulled up. She said Well the way you are holding your phone, it looked like you were taking a picture of me. First, why would I want to take her picture. This is so ridiculous to be treated this way. I get home and tell my son about the incident, and he asked what she looked like because he was in earlier getting his meds first and she gave him an attitude and run around when he said he was using good RX. I'm not sure why she was in a bad mood, I've been using Publix's pharmacy for a long time. But I will refuse to have her help me IF I choose to continue using Publix. I believe Walgreens may be my option, there service is tops 100%. I am positive I am not the only one she has treated this way. I was literally there 2 minutes before she turned angry over a coupon. This is for the pharmacy at Gunn Battle
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March 2023 by Mia T.
Publix is expensive but I like their fresh meat. However they have racist people working there. yesterday I dropped me son off daycare, I went to Publix around 8:40am. I went to the baby section reading the labels. so I guess I was in that section too long because they sent a young girl to watch me for 15 minutes.. I continued to read the labels because my son have a lot of allergies.. Then they sent another lady to watch me..I said two people can play this game I read almost every label in the baby section to make her watch me..I stayed in the section another 30 minutes just to make her keep watching me.. It is a shame that a woman can't go into a store and shop peacefully.. who was watching the other customers..
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December 2022 by Monica J.
CUSTOMER SERVICE WAS NOT ON POINT. I came to this location to pick up a cake for a relative. I gave the associate the correct name on the order. She looked 1 time for about 15 seconds and came back and said she couldn't find it. She asked what time it was supposed to be ready, and I told her the time. I made a call to make sure I had all the correct info about the order. During this time, she walked away to help another associate, and when she came back, I told her the name on the order as I had done before. She still insisted that the order was not there. I confirmed that the order was made with this location. She still insisted that it was not there. During this time, another associate had located the cake in the same area within 5 seconds. I looked at the name on the order it it was the exact name that I had told her. She took off the order slip like I didn't see the name, but I saw it. DELI FOOD WAS NOT FRESH Also, while at this location, I did pick up some food from the deli. The sides were not fresh, and there were still some feathers on the chicken.
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November 2022 by Joe O.
Two days in a row I waited over 20 mins for a sub. There weren't a lot of people in front of me either. Only one associate making subs at a gingerly pace as people stacked up down the isle. I really like the food here but I won't suffer horrible customer service and neither should you. AVOID!!!
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September 2022 by April P.
I ordered a Instacart pickup for noon -1. I arrived at 12:30 after receiving the order is ready notification. It was 1:30 when I received my order 3 bags. I was told the reasons for the delay was an Instacart code was needed. I finally get home ( a 30 min ride both ways) My sub has turkey all over it. Even though the package stated it was a veggie sub. I don't eat meat. I'm seriously disappointed in one of my favorite store. So very disappointed
