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June 2024 by Christine
Front desk and office manager rude. Didn’t have a good experience
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November 2023 by DENNIS MIXON
Dr. Robert Dambach is a Great Doctor that makes you feel comfortable & very easy to talk with & great attitude & personality
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July 2021 by Laura Morrow
I’ve been going there for years and really like Dr Dambach. The last 4 times I’ve been there this last year, I’ve seen Melissa, NP. She’s nice, but she is stuck on Covid. It’s like there is no illness except Covid. Every time I go, she sends me for a Covid test. Every time except the first, it’s been negative. She’s 100% convinced I’m gonna get it again. Geez! Can you listen to my actual problems?! Plus at today’s visit, the front office person asked me what my symptoms were while I was standing in the waiting room in front of 6 other patients. Wow!! I’d already had that conversation when I made the appointment and when I called from the parking lot.
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July 2021 by Dexie Whitmore Norman
I have been seeing Dr Macklin for about 2 years now, best doctor I've ever had! All the staff are exceptionally nice. I will be with this practice for many years to come
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May 2021 by Bonnie C.
Tri County Internal Medicine has been the only physician's office that my family has ever trusted. We've been seeing Dr Dambach since the day he opened his practice. All social media feedback is reviewed by the leadership and actions taken immediately to rectify any bad experiences. So do not rely solely upon the one star reviews you see. Those are isolated experiences and do not reflect the actual beliefs or treatment you will receive at this office. I have never had an issue getting an appointment with one of the doctors, no matter the urgency of my illnesses. The team promptly answers every call or responds to every voicemail within a timely manner. Dr Leah Macklin and Dr Christopher Borrego are some of the finest physicians you will ever meet. They honestly care about you and will go out of their way to make you feel welcome, comfortable, and most importantly, confident in their diagnosis and treatments. Each practitioner takes their time with you and truly works with you to find any underlying medical issues. The office also works with most insurances and has hours that meet your needs.
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April 2021 by Jenn H.
I called the office today and learned that my NP Brooke is no longer with them. I've sent so many people to her because she has been the best pcp I've ever had and my friends agree. I'm so sad about this, but even more concerned that none of us received notification of this drastic change and we have no idea who is supposed to assume our care. Honestly, not sure I'll stay with the practice with Brooke gone... and this feeling is mutual with several other patients of hers. I hope I can figure out where she goes (or is).
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April 2021 by Lee A.
I always found the staff at this clinic to be rude, however i continued going only because I like Dr. Macklin. However, my last and FINAL visit takes the cake! After checking in, I made it to the second level. I was greeted by a staff person and she took my weight. The staff person asked me to sit down to answer a few questions, the normal procedure. I work from home, and have multiple email accounts on my phone, and have a lot going on in my life. After ONE question, which I answered, the staff person rudely said. "Would you like for me to come back when you are finished with your phone?" I said, "Excuse me"? and she repeated her comment. I replied, "I answered your question!". She leaves the room and sends in the medical director who sits and stares at me. I said, "What, I have done nothing wrong, I glanced at my phone and then was rudely spoken to". She continued to stare at me, I suggested perhaps the staff member is racist, what other reason would someone get so angry and be rude because I glanced at my phone. I eventually left, going less than a half mile away, was able to get right in to see the doctor and experienced a polite and professional staff. I will NEVER return to Tri-County Clinic and would advise anyone seeking a clinic to AVOID this facility.
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February 2021 by Jo Weeks
I was recommended to Tri-County by Northside Emergency Room for a good internist, Dr. Barroga. He was thorough and gained my confidence.
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January 2021 by Isaias Martinez
I have been seen by Melissa Schweiker three times at this place and each time she has made sure to listen to all my concerns and answer all my questions. She truly cares for her patients!
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December 2020 by Jessica M.
I had to come here for a work physical. I was told to be there at 10:15am by the MA on the phone. I got there at 10am. When I got there I was another person ahead of me. When that person was called back 4 more people came. Next thing I know all 4 of those people where called back before me. An hour later I was finally called back. When the doctor came In to do my physical he told me my weight was to high, he also discussed with me how he feels African Americans and Native Americans should be the first to become vaccinated with the new covid vaccine. I don't know why he felt the need to tell me this, but I really didn't appreciate it. I know I won't return there in this life time.
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October 2020 by carolina palacio
The nurses were friendly but terrible service at the front desk, rude and unfriendly.
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September 2020 by Darby K.
I have been going to Tri County Internal Medicine since I was a little kid. I have always received great care from their providers. They do great at getting you an appointment ASAP and also take walk ins for that day you wake up sick. They also take almost every health insurance out there. Don't listen to the negative reviews, give this place a chance!
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May 2020 by Silvia B.
I don't do reviews but I feel I need to do this one since with health you never play! I'm giving 1 star because there's not a worst way to rate my experience in this office. They not help at all they charged me 130$ before enter to see the doctor and then the doctor just talk to me and requested lab test. Since I have a high deductible insurance I decided to outsource but before walked out the lady who checked out decided to charge me 60$ more for NOTHING without explaining why the 60$ was for, the nightmare didn't finish here. I did outsource the lab test with LabCorp with was way cheaper than doing it with Quest Lab which is where they wanted to do the test. Long story short A week later and back and forth call between LabCorp and the doctors office lab results department (Kelly) which never answer the phone unless you hardly requested, LabCorp sent the test result to the doctors office to the WRONG fax number which is in their order (hilarious) obviously they didn't get it, the doctors office said I'm the only one who needs to requested since I outsource and LabCorp said they can not give it to me only the doctors office should requested. After I pleased asked Kelly from the doctors office to call together to LabCorp they FINALLY got my results I asked to please send me a copy and she said she cannot send it without the doctors review but previously she said I had to give to them and she can not contact LabCorp because I OUTSOURCE!!! This is without mention that everyone who I interacted with in the office was rude only one of the nurse Miss Garcia was very nice and sweet! The front desk couldn't even enter the insurance number right and I have to call to my insurance and pass it to her to verify my account, she was just putting the wrong number even that she has my insurance card in hand!!!
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May 2020 by Vicki Walters
Everyone here was very nice and helpful. I was seen right after arriving- no problem at all & I'm self insured- costs were extremely affordable for such a great doctor, nurses and nice facility.
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April 2020 by Joana D.
I was looking for a family doctor and chose this clinic because it is covered under my insurance and it's close to home, but I should have looked at their Google 2 star reviews and kept on shopping. I made a big mistake. I came in to see a doctor for my annual physical checkup, which includes a well-woman exam, blood work etc. When you fill out the paperwork prior to being seen by the doctor, they have a form that states that if there are any CO-PAYS, you are responsible for it. I'm very well aware what co-pays are, I'm an Insurance Agent. So I had my exam and there were 4 people in total in the room: a Doctor (Dr.Macklin), a Nurse, myself and a Resident Student. When the doctor asked me if I had any questions, I asked her about my hormones (I'm 44 y.o), at which point she should have told me "to discuss hormones, we will need a separate appointment, OR if you like we can discuss it now BUT we will charge you for an additional visit". She didn't do that, she just kept on going. Very casually she told me "are you aware of the co-pays, etc?", I said "yes", because at this point she was writing a prescription and I know there are co-pays involved when you get your prescription. When I was finished with my visit, I went to check out and the front desk told me I owe them over $100. I asked why? My annual exam is always free. They said, "well it's because you asked about the hormones". At this point I realized they put me together. I paid the fee and I left because I had to be on a work call. When I got home, I realIzed how they operate. They sneak in the form which talks about the co-pays, but they find a way to take your money, because you touch a subject that apparently is not part of the visit. Dr. Macklin just casually kept on discussing my hormones and never stoped and said "Hey, by the way, to discuss your hormones we can do it at a separate visit, or this will cost you an extra visit". At that point, I would have made a decision whether to proceed or not. They didn't give me that choice. She just kept on talking about it as if it was part of my WELL WOMAN EXAM. Do you see the problem here? I contacted their office manager by name Sue, she took her time to get back to me. She was not going to, because she KNEW that it's their normal business conduct and they do this often. That is why they have such low customer ratings. I gave her two weeks to resolve this issue and she was very slow to respond and not very eager. I called three times during those two weeks and explained myself about 5 times. I finally decided to go back there and talk to them in person. Dr. Macklin used the speech, "well, that's how your insurance is, it has a fee, we have no control over it!". Really? How about telling your patient, hey there is going to be a fee for this, sign here. Even when I spoke on the phone with Sue, the office manager, she said, yeah, you are right, a co-pay is a co-pay, but a charge for separate visit is a charge. She acknowledged it, but the doctors are her employers and when I went there in person, her demeanor was totally different and she wasn't willing to help. They both just shrouded their shoulders and said "sorry, but that's the way it is, it's your insurance". Today, I will be writing a letter to the Department of Health, Attorney General and a Better Business Bureau to shine some light on this clinic, so others are aware of how they operate and not fall into the same trap.
