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January 2024 by Milly3659 T
The old ladies worker has bad attitude. I was drop off package with Labor already paid for it. I told her. I do not need a receive. She still said hmmm ...I am not sure your box logo qualify. I am waiting for her. instead she check it and tell me yes or no.She stopped and chit chat with her co worker none sense. Service suppose to be fast in and out. So rude with an attitude. Your priority is not customer.
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January 2024 by Kevin Park
I’ve been using this location for almost Three years now. Owner couples are very nice and all the staffs are well trained. Highly recommend this UPS location.
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January 2024 by Jan C.
These guys are always so nice when I drop off my Amazon returns! So fast too! I don't know why anyone would complain. Of course they charge for any other materials and services needed. That's what their business is! Read your return instructions, do what it tells you to do and don't give anyone else a hard time. These guys are efficient and I appreciate that!!
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December 2023 by _Suz 89
This place lacks customer service. The older lady who works there is nice. However, her son, I’m assuming, is a whole different story. I went there today to drop off a return. I’m very friendly and greeted him with a robust “Hello!!” He just glared at me like he was angry at the world. Then, after he processed my return and handed me the tracking slip, I said, “Thank you!” Absolutely ZERO response…just a “get outta here” look. I’ll be using another location from now on, no matter how inconvenient it may be. STEER CLEAR!!!
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November 2023 by Daniel Loggins
Tried to return Amazon package they wanted to charge $3. I walked out called Amazon and they said to go to another store. Returns are free, this place is scamming people out of money.
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November 2023 by Imhigh O.
Please go else where. They charged 3 dollars to print a piece of paper for an Amazon return along with another 2 dollars for a strip of tape for the box. Go any where else but here for your shipping and return needs.
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November 2023 by Mike
Terrible customer service. As soon as you walk in, before you can mention what your nature of business the guy behind the desk throws prices at you. It almost seems like a tactic to for short customer interaction. I don’t get a good feeling in this ups store. There’s a much better UPS store not 5 mins away on Spount Springs Road. Go there! I would only go here if you want to drop off a package and to not even look at the guy behind the desk. Horrendous Service!
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August 2023 by Maame
I was provided very rude service by SK Patel. I have never returned an item to a UPS location so I was confused when I entered the store and told SK Patel that I had returns to make and he responded by just staring at me for a few seconds before saying “So what do you want me to do?” The rest of our interaction was strained and miserable as he scolded me for accidentally having him package my items in 1 box before realizing that I had to ship them separately (the box had not even been taped…). Again, I have never done this before and did not know. At the end of our transaction, he rudely informed me that next time I come to his store, I “do it right because this was a lot of extra unnecessary work for me”. He made me feel rushed and disrespected. I will not be returning to this UPS store and will opt for the one in Flowery Branch next time.
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August 2023 by Christy P
DO NOT USE THIS LOCATION!!!First - my father was charged over $20 for a lightweight package that was torn up when it arrived to its destination. They charged him $3 to use a very small amount of tape!I went in a few days later to mail an Amazon package. Long story short they refused to take the package due to the printing label. I immediately took it to the UPS store at Gravel Springs and Braselton Hwy (with the same label) and they shipped it with zero issue.Both times the employees were incredibly rude.
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June 2023 by Matthew Smalling
Would not let me drop off usps packages in the usps drop box. Lies about UPS Store policy.
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May 2023 by Rich B.
Got sent here to do fingerprints and realize the entire UPS store is a joke. I wish they had fingerprints in buford because this place is ridiculous The guy tried to charge me $3 for a computer that i attempted to log in and never used saying it's rental They sent the Qr Code to my phone and I wasn't able to use there computer but he made a big fuss how embarrassing this place had poor customer service they barely wanted to help with the finger prints saying it's not them
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March 2023 by Jeanni Davis
This is a wonderful place! The owners are very, very nice and always pleasant & helpful. They work very hard with all of my Amazon returns and always have a smile. So convenient for all of my shipping needs. Please support our local businesses!
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March 2023 by Anna
Always a pleasant and professional shipping experience. I often wait and go out of my way to ship from here rather than just anywhere along the daily task trail.
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March 2023 by Kevin McClain
Amazing store. I ship here all time great customer service. The owner Jay is the man!!
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March 2023 by Sheri Brogdon
The employees in this store are always so pleasant and helpful! I never know what I’m doing and they take great care of me!
