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October 2024 by Dorrett Chonge
Pottery Barn’s customer service is the absolute worse. Avoid at all cost. They call themselves a high end furniture store, but once you order a product from them be prepared for the run around. From long back orders/ delays to item defects and customer service reps and supervisors not returning calls/following up as promise, Pottery Barn has become an absolute nightmare for me and my family.
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January 2024 by Miranda
Nice store but whoever the lady was working Wednesday night 1/10/24 maybe you should try helping customers instead of sitting down chatting with a friend. My nephew and I came in to make a purchase, walked around the entire store (no other customers) and were never greeted or even acknowledged. I'll just drive out to Avalon instead
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December 2023 by Jon Sheeler
The store and the staff was great, and the delivery process for a $6,000 order was not so great. Last year, we ordered a bed for our son with plenty of time for delivery before Christmas. Christmas came and went, and the reason for the failure to deliver was it was stuck at the shipping hub. Certainly not the store's fault but just poor logistics from corporate. This year we ordered a new couch and coffee table and took the day off to meet them at the house for delivery only to have them no show. Finally, Dee from the shipping hub called to inform me we would need to take another day off to meet them and how he only got this done by pulling strings to get it done so quickly. He acted as if he was doing us a favor by getting it to us despite their screw up. We didn't pick the delivery date, Pottery Barn did, but now it's our burden to take off another day to set and wait for them. Let's see if Pottery Barn makes this right after two failed deliveries or if we need to take our years of business elsewhere. Buyer beware! I will update if Pottery Barn makes it right and gets their act together.
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September 2023 by Six S (SixS)
Such poor service at this location. We had to laugh at their snotty attitudes- “don’t you make 10$ an hour?” Or maybe just over. ? snotty how and for what reason? Although, we love pottery barn designs and style we wouldn’t consider it great quality and by the outward appearance of the two ladies one black and one white we wouldn’t consider them high quality either. Snottiness isn’t appropriate for anyone. Get real ladies!
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May 2023 by Devin L.
Pottery Barn is lovely, but the employees at this location are actually the worst. They are rude and stuck up but also somehow incompetent. For my order, they spelled my name, my email address, and my shipping address wrong after I literally spelled them out letter by letter, and then told me that I would have to call customer service to fix it. Also, I paid in cash and they did not tell me until after I paid that I could only get a gift card back if I wanted to return it. I'm just not sure how a group of people can be so stuck up but also not good at their seemingly somewhat straightforward job.
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April 2023 by Lora Helfer
Customer service is poor...even after spending a ton of money there. I would check out another location if you love Pottery Barn. That's what I'll be doing.
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January 2023 by Kelly G.
Bad attitudes are in greater supply than beautiful furniture at this location! The snippy, rude, curt, snobby sales associates here literally must be trained in the art of alienating possible customers when they are hired. If being looked down upon, or ignored, or barely acknowledged even when you make a purchase is your thing, shop here. It's been this way for years and years. I'm just finally taking the time to give y'all the heads up after yet another nasty visit today. Enough! Corporate needs to overhaul management and sales associates at this location. Their sales would increase greatly!!
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November 2022 by Anna Creecy
Made a return instore for items I purchased online, using a receipt and had my email from the order. I was told I would get an email "in a few hours" with an E giftcard for my return(I purchased items using giftcards). Nothing came in my email that day and I contacted the store, I was then told it would take 3-5 business days. After more waiting, nothing came, I then called the website, I found out it was actually coming in the regular mail. It never showed up, so I contacted the website AGAIN. I have now been told it should arrive in the mail in 5-7 days because the store actually put a HOLD on my mailed giftcard the day I made my return. What in the world? This was a 300.00 return. I wont be going back to this location, what a huge hassle.
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November 2022 by Leigh Creecy
Made a return instore for items I purchased online, using a receipt and had my email from the order. I was told I would get an email "in a few hours" with an E giftcard for my return(I purchased items using giftcards). Nothing came in my email that day and I contacted the store, I was then told it would take 3-5 business days. After more waiting, nothing came, I then called the website, I found out it was actually coming in the regular mail. It never showed up, so I contacted the website AGAIN. I have now been told it should arrive in the mail in 5-7 days because the store actually put a HOLD on my mailed giftcard the day I made my return. What in the world? This was a 300.00 return. I wont be going back to this location, what a huge hassle.
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October 2022 by F & N V
Nice furnishings neutral colors.
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October 2022 by Angel Granda
If you have any questions regarding your health, Nothrshore Clinical. offers you a service to rule out if you are infected with CV-19, family it is best to get vaccinated and the rest are
Chinese story? Life is one and
Apply before you go, in 10' they will give you the result, blessings family.
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October 2022 by Ansley Dye
Recently shopped at this pottery barn for new bedroom furniture. I had a great experience with Helena who helped with my order. She was very friendly and I did not feel pressured to make a decision. She allowed me to walk around the store at my own pace and gave me the space I needed. I've also called customer service at this store for this order and everyone on the phone was friendly, prompt, and helped resolve my issue quickly.
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August 2022 by Myranda Vallejo
I ordered my couches 8 months ago. I was aware that they would take 6 months to come in. But here we are 8 months later, with 3 different delivery dates and no couches. The worst part is that no one calls to cancel. They just don’t show up. It’s sad how bad their customer service has gotten.
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July 2022 by Khalid Awesome videos
One lady who works at this place is just sitting there and doesn’t want to help me. As soon as I walked inside the store she looked at me then walked away and sat down. She wasn’t even assisting other customers while I came in. Very very rude and unprofessional. Be aware of a lady that is white and has brown eyes that is also tall.
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June 2022 by Mickey Henderson
We purchased two sets of Curtains and Rods that sat in the wrapper for three months. We installed 1 set of curtains and attempted to return the other set. Cost was $2,400 for two sets.We spoke with someone who said Pottery Barn does not issue a refund after 30 days. She also said we could return the items for an E-Credit or Store Credit. We asked to be given a Store Credit. We received a Mailing Label and sent the Curtains and Rod back via UPS. We just received the E-Credit for 10% of the value. We called and talked with a Manager in a Chat Room who would not speak to us and Ended the Chat. Pottery Barn has Stolen 90% of our purchase price of $1,200 through a very deceptive store credit process only designed to benefit Pottery Barn. (#Deceptive, #Unprofessional,# Lacking Communication Skills)Do Not accept an E-Credit from Pottery Barn!
