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October 2024 by Gwen Wichman
I love the customer service! We shop here regularly. A perfect place for shoes and shoe inserts for wide feet!
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October 2024 by Mykyta Shumov
My family and I have always been big fans of New Balance, but our recent visit to your store left us extremely disappointed. We specifically came to purchase the 9060 model, and my wife was deciding on the color. She picked up one of the shoes from the display to take a closer look and try it on. At that moment, the sales associate—whose name I unfortunately can't recall exactly (possibly Alice, Ashley, or Emily)—rudely snatched the shoe from my wife's hands to show it to another customer.
While we understand that the associate was assisting someone else, this particular pair was a unisex model, and she could have at least asked if we were done or offered to help us. Instead, she just grabbed the shoe without a word. This was both outrageous and disgusting behavior.
New Balance, please provide proper ethics training for your staff. Such conduct is completely unacceptable and does not align with the level of service we expect from your brand. Thank you.
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October 2024 by Svetlana Kapitonova
The staff was very helpful! Found great clothes on sale.
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September 2024 by Michele Gibby
They were immediately there ready to help!
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August 2024 by Vladyslav Diachek
Excited of store
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July 2024 by Kristine Fitts
We drove from Braselton with hopes we would find a good walking shoe to take on a safari in August. Finding it was quirky on Maps but we did. Parking was plentiful and easy. Once inside, we were greeted by a friendly associate who was ready to help us after we looked around. The store is clean and merchandised well (easy to shop) but the inventory was just not what we were expecting. In fact, Journeys in the mall had a much larger and IMO better shoe selection to choose from. It was disappointing and a waste of time. You’d think a brick and mortar store would have all the new styles on the walls to choose from but not so much here. Hats off to the friendly staff!
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July 2024 by Core Per
Christy @the Buford store was very patient with my shoe and insole search this evening. I've been buying the wrong insoles for a couple of years and she fixed that today by introducing me to the flex cushion. Now I just have to figure out which color I want in narrow 880. I prefer the 1080 but my ankle rubs. Thank you Christy for your professionalism, patience and kind demeanor helping me out and then figuring out what my son needs to support his feet as well.
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July 2024 by Johnnie Franck
I have been buying strictly New Balance shoes from here for years. Currently I have 2 types of walking and 2 types of hiking shoes I wear regularly. I usually look online for styles and colors then order at store to support them as opposed to ordering online. Never have had a problem. They order them and call when in. I go to store and try them on just to verify fitment then pay for them and take them home. I have never not picked an order up or not taken them for any reason. Last week I wanted to do the same with a new pair of walking shoes but was told they could not be shipped to the store like in past. I would have had to pay for them and they would be shipped to home. I know if there was an issue the store would have taken care of it but honestly with gas over $3.00/gallon plus my time there was no advantage to me to support the store. I am planning on ordering online
Update:
Thanks for the quick response. I don’t understand why the factory will not ship to you as they have in the past. You are a retail store and ideally you should be ordering as well as receiving shows from the factory consistently. I want to support your store but as stated before it’s not feasible to take my time and fuel expense when there is no advantage to me over ordering from home. I am getting ready to order two pairs. Let me know if we can do like previously
Second Update:
James reached out to me via email and phone to discuss the issue. He explained to my satisfaction that corporate had changed some policies that affect the stores as well as retail customers and not to the good. He understands my concern and has relayed the review to corporate so they can see the negative impact. Based off him actually caring and understanding my concern I have updated my review. My plan is to keep supporting the store as they really do a good job overall. It hurts that corporate makes decisions that affect customers and retail stores negatively. They should step up and lead the competition in customer service as it’s a lot easier and less expensive to retain current customers than get new customers
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June 2024 by valentin franco
Excellent quality and beautiful sneakers
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June 2024 by Scarlett Nguyen Le
As a medical student constantly on my feet during rotations, finding the right shoes is essential. This family-owned New Balance store exceeded my expectations, thanks to the outstanding service provided by Jerald.
From the moment I walked in, Jerald greeted me warmly and took the time to understand my needs. He patiently listened as I explained the long hours I spend walking and the importance of proper foot support. With his deep knowledge of New Balance's product line, Jerald guided me through the store's foot analysis machine, which precisely measured my feet and gait.
What impressed me most was Jerald's ability to expertly explain the results from the foot analysis and provide insightful recommendations based on those findings. He showed me a variety of options tailored to my requirements and let me try on multiple pairs, ensuring the perfect fit and comfort level.
If you're looking for a personalized shopping experience and top-notch service, I highly recommend this New Balance store. Ask for Jerald – he'll leverage the store's foot analysis technology and his expertise to ensure you leave with the perfect pair of shoes for your needs.
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June 2024 by Hannah
Very, very, small selection. I was looking for vibram sole and they had no options. At least have stuff I can try on in store to then order. I was told I can order it. Would’ve saved myself a trip to the store if I knew that!
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May 2024 by Adrienne Lockworth
Hi there and I wanna say I had a great experience at New Balance store in Budford , Kelli McMillan was awesome and kind and polite I love my New Balance 840 flk foam fresh,the feel wonderful to my feet especially working in Retail koodoos to Kelli and Manager and staff were also kind
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March 2024 by Reanna McKee
Got a very quick and helpful sizing, wore my new shoes out
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March 2024 by Justin Wood
Friendly and super helpful
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January 2024 by Mary Cropper
Very helpful and knowledgeable sales staff. Great selection of shoes. The fit is perfect. I would recommend this store to family and friends.
