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September 2023 by STANLEY WISE
Great service nice people everything went good
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July 2023 by Derek B.
I was looking to purchase a 2023 GMC AT4 from Jim Ellis initially but after looking at the 2024s more thoroughly I opted for one of them. While still in Florida I was able to easily 'seal the deal' on the exact AT4 I wanted. I want to thank Nathan Watson for being my salesman and should he be there when I come back he will be the one I'd speak to. Nathan stands above many other sales associates being not only personable and responsive but also responsive! His responsiveness is what led me to ATL over another dealership a few states away. Nathan took the time to correspond with me to ensure the deal was good by the time of my arrival a few days later. Needless to say Jim Ellis is the best dealership I've purchased a vehicle from in all my years. They made it fast, easy, and no hassle - exactly the way it should be.
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January 2023 by Neil Natic
I only have service experience with a CPO vehicle so I've been fully under warranty but the experience has been very good. They have fair amenities and areas to wait. My experiences have been accurate and completion times reasonable all times except one (less communication than normal but it was a one off experience).I'd def recommend them so far given my warranty experience.
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November 2022 by Ed B.
This service team sort of dropped the ball on my service visit. I made management aware of the circumstances, and Sean Garrett (service manager) not only stepped up to the plate to make it right he knocked it out of the park. Things happen, and things get overlooked or dropped through the cracks. The true sign of a professional organization is how they respond to its clients and to those unfortunate circumstances. Jim Ellis Buick GMC Mall of Georgia did great in handling this, Sean Garrett needs to be commended!! Thank you! Just so you know, this is an unsolicited review.. you know what I mean!
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September 2022 by Phil P.
Just got thru waiting an hour for car service only to find out that having an appointment for 11:30 is only an idea. Demanded my car back and asked to wait longer. No more dealer service for me. Wait an hour and no service. Terrible. Right outside of the managers office and even though he could hear and see me, he wouldn't come and try and address the situation. Poor customer service.
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July 2022 by Neriyah J.
I am thankful for Ed bc he tried hard to help me figure out a solution to a problem I had for a Pontiac g6 hard too convertible. Out of all the GMC dealerships I called around looking for help he was the only one that tried. I've purchased from Jim Ellis Lexus in the past but the service wasn't anything outstanding. I appreciate him going above and beyond
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June 2022 by Andre' M.
They advertise that they'll beat your CarMax trade in by $500. CarMax offered me $24,000 to buy my vehicle so I wasted my time with Jim Ellis thinking they'd offer $24,500. Nope, they wouldn't go over $22,000, which is what they claim the KBB value is. So I'm now sitting here waiting for my $24,000 check from CarMax across the street.
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April 2022 by Mario Correal
Perry M. did an excellent job . He was very professional and helpful when I came in to purchase my truck. Thank you
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March 2022 by Tim J.
David and Sean are part of the best service department in the state I've bought two trucks from them fixing to buy a third GMC 2500 truck from them. They make sure you are taken care of just an awesome group of people. Go do business with this dealership it's a great company.
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January 2022 by Chrissy McFadden
We had a great experience purchasing a used Jeep from Jim Ellis Buick GMC Mall of Georgia dealership in Buford. Steve Mains was our Sales Representative, Sammy Karaki was our Sales Manager, and Tony Benitez was our Finance Manager. All of our questions were answered and our concerns were addressed. I would work with these 3 gentlemen again and would highly recommend them all to anyone who prefers a personal, non-aggresive approach to car buying.
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November 2021 by Ron Wagnon
great service response
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November 2021 by Patricia Gaddis Brandon
5 stars!!! Jim Ellis went out of their way to assist me in the purchase of my car - they knew I had to have it soon to be outfitted with handheld controls and they really went the extra mile to assist!! I’m extremely grateful!!! Highly recommended!!!!
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October 2021 by Donald Williams
Excellent Service! Took our vehicle there for routine service and they did a great job. Lovely waiting area.
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October 2021 by P W
From the first phone call, through the test drive, to the time I drove off the lot, I received excellent customer service from the salesmen. Called and was given a lot of information without a hard sale. This convinced me to go look at the car. During the test drive, I was given more information, and all my questions were answered. The salesmen were patient with my time-line to buy the car, and they gave me all my options, so I could make an informed decision. After purchasing the car, one salesmen helped me set up much of the programming I needed. Jose and David were the two salesmen I dealt with, and they sell the way I do, with information, not by being pushy or trying to intimidate.
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July 2021 by Brooke Nicole
Updating review from 1-5 ☆ after speaking with the dealership and learning there was an unfortunate miscommunication.