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March 2024 by Andreá M.
On March 8, 2024 I purchased a refrigerator from Best Buy. It was sold as a floor model but it is my belief it was a purchase & returned item. I paid $125 for pick up & delivery on March 12, 2024. After plugging in the refrigerator to cool an hour in I noticed it was blowing hot air and not cooling. I am disabled and needed to refrigerate life saving medications that I've been keeping in a cooler. Due to my circumstances, I am in desperate need of a refrigerator because of my disability & medication I contacted a technician which was another $150 expense to see if it was fixable. He advised me it was a fire, electrical & safety hazard I immediately contacted the sales representative called with no response. I finally e-mailed and after a few days of delayed response, I stopped by the store in March 15, 2024. I advised the store the refrigerator was a fire hazard and had start to burn the rubber around the edge of refrigerator accommodated by pictures & service notes. The burning rubber smelled. I went as far as to tell them, please don't put the refrigerator back out because of the fire hazard which could've ignited. If wasn't constantly checking for cooling to store medication and groceries this was a disaster waiting to happen. I did not want a refund but a replacement. I simply don't have the physical energy to deal with the delay & going back & forth with the management team @ that location. After being told they would not replace because they did not have one @ that price point. The refunded me the purchase price. It took over a week for the refund to be processed. When I advised them of the additional expenses $325 for loss of unrefrigerated medication and nearly $200 in groceries, they started to ignore my calls. If I had known the customer service would be this bad, first I would NOT have purchased from Best Buy and secondly with the additional expenses I would have purchased a different brand new. I contacted customer service 3 times trying to resolve the issue & to speak with a manager. After the 3rd call the csr picked up the phone and laid it down. During my 25 minute hold, I was able to hear other conversations with Best Buy customers that included names, address, & account numbers while the representative kept clearing his throat which is breach of customer confidentiality. Best Buy can pull the recorded call. Finally the sales rep called me yesterday March 18, 2024 while which is a nice person but the store main concern was me purchasing other items we discussed (dishwasher & stovetop) the problems I experienced was secondary. It made me feel as though I was being blackmailed to purchase other items @ a discount in order to resolve the issue. He asked me to send him acceptable replacement which I had a week prior. To date, this has been a stressful situation with no resolution, additional, expenses, & a delay of funds being applied to my account. Due to my disability my treatment schedule will not allow me to go out until Saturday March 23, 2024 creating further delay when all Best Buy had to do was send an acceptable working refrigerator. The sales rep appears to be trying however; the can has been kicked down the road for me to contact another customer center 888-237-8289 when I've already been unsuccessful multiple attempts & due to the way my call was handled, I'm concerned with the confidentiality of the call & my personal (credit card) information. This should've been handled over a week @ the local level. I'm beyond exhausted and still no resolution.
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February 2024 by Royal Broussard
Encountered three ingenious employees in the span of 5 minutes. One tried to send me back to a different section of the store explaining where it was when I had just said I had just been there, talking over and telling me someone will help me there. Very "go away, not my job vibes". Second employee ensured me that the pair of headphones I was holding were "over the ear headphones", they were in a box and i could not tell, he tells me with many smiles that he has opened the box with other customers and checked. I got home, they were the type of headphones that he explicitly said to me they were not. Last employee at check out was REALLY pushing a "free membership", using those words. I said sure, after he said it would save me 5 dollars. I looked at the terminal before I payed and saw it did make my total 5 dollars cheaper, but there looked to be a 50 dollar reoccurring annual fee. THAT IS NOT A "FREE MEMBERSHIP"! I asked the employee about about it and refused to pay for the membership. His response was "Oh but they will send your an email so you can cancel". COMPLETE SCAMMER!!!! They were all young teenagers though. So I am thinking it's a management issue.
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February 2024 by Kenneth Lawson
Floor manager was excellent
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February 2024 by Joseph “Kiel” Martin
Went to talk to the Dyson rep and was really helpful
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February 2024 by Darhon Walker
Good service, good products
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February 2024 by manvir ghangas
Very good staff they help you to find and choose
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February 2024 by Cassia Ball
Dont buy a polriod 600, get the fujifilm the photo refills are alot more aforadablw and they always have it in stock
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February 2024 by Tammy Norwood
I've made 2 television purchases with them over the last 12 months. Both purchases were at competitive price, and working well. The employees in the t.v. department are great .. provide good information to help in my selection. Sadly, other departments within the store, the employees seem to dodge you and avoid interacting with customers.
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February 2024 by Kurt Parpart
No help for the handicapped or just don't care. We shop too!
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February 2024 by Christian Valentin
Great store and super friendly staff
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February 2024 by Kate Kowalski
i was being super annoying and kept changing my mind but matthew and nana were the best, v helpful and patient. yall better give them a raise ? ?
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January 2024 by ALexzia Thomas
Fast service! Very nice staff!
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January 2024 by Bob ma
This Best buy is bigger than any I have ever been in. Lots of choices for anything you can think of. I needed a $200 microwave. They had just what I wanted. But window shopping was fun. I saw a few $11,000 ovens and refrigerators. Fascinating stuff. The sales people were extremely helpful and knowledgeable. Quick service and easy to check out. They carried it out to my car, no problem! Thank you!
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January 2024 by Woojin Jeon
Very nice
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January 2024 by Danielle Davis
Yobani was awesome!!!!! He helped us out with a tv and surround sound. He was super knowledgeable and patient with us since we really didn’t know what brand to get. He knew his stuff and was fun to talk to.Also, this Best Buy was very organized and clean. Lots of cool stuff