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April 2024 by Suzanne LeBlanc
The Buford Pack-Rat team is the best!! Calvin called me both before delivery and pick-up of the container to give me details and also allowed me to get some questions answered. Kirin delivered the container and was a superstar!!! He called before leaving the facility and gave me an ETA -- he arrived right on time. We had a bit of an issue with the apartment management changing their mind as to where the container could be parked and Kirin went with the flow. He also gave me a helpful hint to make pick-up easier -- to park my car in the spaces across from the container. Robert, who picked up the container, was very grateful I had done that, making his job so much easier.1-800-Pack-Rat made my move so much less stressful. I highly recommend this company.
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April 2024 by Anna
We had a friendly reliable service the last time we used Packrat so we’re using them again! Thanks.
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April 2024 by theangrygoat082
Amazing service and drivers!!!
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January 2024 by Jill Tellez
Choosing Pack-Rat for my move was the best decision. The team's professionalism, punctuality, and careful handling of my items made the entire process stress-free. I'm impressed with their dedication to delivering an outstanding moving experience.
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January 2024 by Johnny Campbell
"I recently used Pack-Rat for my move, and I'm incredibly pleased with their service. The team was prompt, communicative, and handled my items with precision. I highly recommend Pack-Rat Moving Services for a hassle-free relocation."
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January 2024 by Yvette Cummings
Great Service
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December 2023 by Ashley Perales
Choosing Pack-Rat was like finding a needle in a haystack ,their professionalism and reliability make them the movers of choice for anyone seeking peace of mind during a move.
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December 2023 by Marcello De Lio
Awesome
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October 2023 by Dhia Al-tamimi
I was very disappointed with this company they left the container for an extra 12 days at my drive way after many many attempts to have them move it out so they did and the funny thing is they charged me an extra 228 dollars for them leaving in my drive way so we called and they said oh no we will refund you and they never did and I did a dispute through my bank and i am still out the 228 dollars I will never recommend them or do any business with this nasty company. My review hopefully helps some one not to get ripped off like I did.
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October 2023 by Melissa Nguyen
Started out a little rough but after a respectful conversation, things turned around. Everyone has bad days and I understand that so once we got that out the way it was smooth sailing from then on out. The dock worker unloaded us in a timely manner and he actually rearranged the containers for the next dock worker in Jacksonville so all in all a positive experience.
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October 2023 by Jessica Fox
Friendly service. Showed up when they said they would and everything went smoothly.
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August 2023 by Melodee Hicks
I had everything I own in a Pod for over a year. I was pleasantly surprised my stuff didn’t mold and wasn’t damaged. The staff was pleasant to work with HOWEVER when they tell you you pay nothing for delivery of your pod once you want it back??? That is a lie. It’s a bait n switch. Because they don’t charge you for the delivery of the full pod but they will charge you for picking up the empty pod. … $100 ???? but you don’t know that that until it happens. Just not good business. I’m disappointed
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August 2023 by Tariq P.
They charged me for an entire month because their availability for pickup of the empty was after my billing date. Note I scheduled for the pickup before the billing date....they even told a whole lie saying I scheduled after the date......by 1 hour lol.... don't rent from them. I should have just gone with POD like I was advised. DONT DO IT....OR YOU WILL BE SORRY.... again a whole month was charged because they didn't have availability.
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August 2023 by Sara C.
Extremely frustrated and disappointed in my experience with pack rats. My long distance move has been delayed numerous times and no one has been able to give me accurate information on when my moving pod will arrive. I have waited on hold for hours only to receive no response from customer service. Not even a refund for the inconvenience they have caused me. I've tried to be as patient as possible but not even a courtesy call to let me know if you're running late? I will not be using them in the future and will not be recommending them to anyone else.
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July 2023 by Tellis Walters
All was ok, until I needed them to provide me with my weight ticket. Several calls and several lies by Pack Rat. Finally, they admitted they didn't have my paperwork after two weeks of lies.
