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February 2024 by david Hawkins
Had what I needed
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February 2024 by PHYLLIS J
Tommy in the printing online dept is fantastic in problem solving and so much patience! I was in today for online returns . He was busy with the lady in front of me problem solving her issue.By time it was my turn it was getting near the end of the day. I never felt rushed even though I knew he had things to do before he could close out for the day.He was very good at giving direction on how to pull up labels and bar codes so he could print them out. He guided me through the whole process. He was a super hero to several people today. Thank you Tommy!
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November 2023 by Evette
Mrs.Lori is the Best! She was the only one and was taking care of 4 customers at once! Please give this lady a Raise she really deserves it! She made sure my item was returned to Amazon the correct way!
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November 2023 by Maxine Foster
Never a problem at staples,always have what I am looking for
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September 2023 by Tiffani Hill
Staples took my money, did not complete my order, and refused to give me a refund. I placed an online order for a print job. When I picked the order up, the clerk said that they did not have the paper that I ordered. She gave me 2 very poor substitutions - they were not usable for the project. I asked her for a refund and she said that I needed to call customer service. She did not allow me to take either of the incorrect items (which were such poor quality that they really weren't usable by anyone. I called customer service and they said that because I did a store pickup, I needed to get my refund from the store. The online rep said she would call the store and direct them to refund me. I went back to the store and was again told that they would not issue me a refund.
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September 2023 by Dianne DeVane
I was able to get folders, but they were not what I had originally been looking for.
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September 2023 by Denise G.
Initially, I was pretty frustrated by my experience with this Staples location. But ultimately, they knocked it outta the park! Exterior The strip mall is a bit run down, dated but nothing off-putting. There is plenty of free parking. Interior I didn't move past the print center, but store seemed clean and well organized from what I could see. Customer Service They can be VERY hard to reach by phone. When I called Monday, I kept getting put on hold and when I did eventually talk to someone in the print center, I was given GROSS misinformation that resulted in a LOT of wasted time (reprinting two large, 24 x 36 poster). I was basically told that you can't trim a laminated poster because it will separate, so I was directed to re-submit my entire order. On the day I finally ventured in to get my re-prints, my experience completely changed. Tommy was kind and patient and the store manager was phenomenal. I asked her name - even wrote it on the receipt so I could mention it, but now I've mislaid the receipt so I can't remember her name. They both went through great pains to get my order issues corrected and to make sure the print fit the frame. While waiting, I was able to observe the manager's interactions with the several customers and she was always friendly and upbeat. I don't care how long the line got, she turned and made eye contact along with a quick greeting and assurance them they'd be taken care of shortly. Overall Overall, I'd definitely frequent the store if I still lived locally. My home town has changed quite a bit over the years, but it's the down-home friendliness like this that makes me often miss the charm of small towns.
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May 2023 by Marmalade Blowing Rock
The print staff is fantastic. I love going there. I drive all the way from Kingsland instead of Jax because they make my job easier with no hassles. Thank you!!!
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May 2023 by Brenda Sly
I am a Canadian RV er and spent some time in the fine town of Brunswick. I stopped in at Staples to get a laptop and printer and was blown away by the staff. Mark the manager is top notch and truly cares about customers .. he wants to keep you as one, how refreshing! Staff person James is an expert and set me all up so I could actually use my stuff right away. He sold me exactly what I needed ... I went clued out with an over the top list LOL and he could have sold me a very costly one that I did not need but he did not.James is very good at speaking in laymens terms about things.I highly recommend THIS Staples as not all Staples stores are like this.
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April 2023 by Diane McAuliffe
Really were kind, considerate, and understood my issue.
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January 2023 by Chandler Fox
Staples is the best, but Denise is the real MVP!! As a local business owner, I really appreciate all your help and service. I will never go anywhere else for printing.
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January 2023 by anjelika spimelika
Everybody was super helpful.They were the only place in town with the ink I needed in stock! Great service associates.
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October 2022 by Cristie Hatcher
Thank you for ignoring me I truly appreciate it. All good the UPS Store took care of my printing needs.
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August 2022 by Marie
Very friendly & helpful associates. Very clean store. Good prices too.
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March 2022 by Shae Garner
Great customer service!!! Summer was awesome she helped me with all of my questions, and helped me laminate an item.Thank you Summer??