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December 2023 by Terence Alford
Setup is great. Staff is courteous and helpful. Place is well maintained, they were cleaning the entire time I was there. TRUCKER friendly, located inside a mall, but has access without going into the mall.
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December 2023 by Cathy M
The employees here are WAY more interested in talking to each other than greeting and helping customers. I’ve been a member for a few months now and the male employees seem much more friendlier than the females. Went in there today and the female employee didn’t even speak to me, she just told me what bed to get in to. I realize we are all busy and people can be frustrating sometimes, but don’t take it out on the customers who are nice to you every time they come in. Even the manager doesn’t care, as he’s up there with them. Tanning beds could use some updating, and as far as the stand ups go either the radios don’t work or you can’t see how many minutes you have left, or the fans don’t go to high. I suppose you get what you pay for, but a little friendliness can go a long way when you walk into a place!
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December 2023 by Look Up!!!
Love the gym itself, and the staff is great but the women's bathroom is filthy. Other than that it would of gotten a 5 ⭐
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December 2023 by Robert Z.
The staff was friendly. The gym was very clean, and they had a good variety of cardio, free weights, and machines.
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November 2023 by knadia
Clean facility with working equipment. The staff at the front is always nice and professional. The patrons are always nice as well. It's a very relaxing environment
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October 2023 by Hannah H.
Wish this location had the Total Body Enhancement! It would make it so much easier to get everything done in one session and not have to find this resource elsewhere. Do you think there is a way to add this? Please let me know!!! Please add the Total Body Enhancement.
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October 2023 by Teresa Autry
I give my workout a 5 star, showers are improving. Not yet 5 star. They definitely smell cleaner, thank you for that, drain system needs to be cleaned out. Standing in the shower is one thing but standing in a pool of water while showering is another. Keep making improvements and everything will be 5 stars.
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September 2023 by Richard Baker
You have shady practices you take advantage of customers after 2 months with a $50 annual fee when it's supposed to be a yearly fee. Ship manager has poor representation of the company. Does not know how to speak to customer. The proper way to talk to the customer, is not by call customer's boss.
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September 2023 by christina brioso
We are visiting the area from Florida, and came here to get a workout in since it's close to our hotel. I have to say, Sierra from the front desk is pretty much one of the nicest people i've ever met at a gym, and definitely the nicest employee at a gym i've evee met as well. Went out of her way to help us out since we were looking for preworkout and all they had that was close was Celsius Heat, and she ended up offering to let us use some of her own, and also offered to share a snack she had on hand to my husband after he asked if they had any snacks there. Best customer service hands down!
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August 2023 by Doug J.
The machines and free weights are pretty well maintained and cleansed but the men's restroom always smells like old canned tuna fish and rotten tomato soup. Absolutely nauseating! The AC has also been out for most of the summer and it gets super hot.
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August 2023 by aaron gable
The air conditioning has been out for over a month. The tanning beds and booths barely get warm. Staff is mostly nice but the other things make this location an avoid at all costs.edit:ive spoken with the general manager already. yet the air conditioning still doesnt work at all. this is not about being "a bit too warm" its over 100 degrees outside. what do you think that makes the temperature in there? as much money as that club brings in the ac should have been fixed back in june within the first week of it breaking. this is not a new issue. it is hot in there every summer. though it has never been this bad. you as the owner have had to known the ac was going bad. yet you continue to bring in revenue and not fix the problem.
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August 2023 by Michael VanDusen
I've been a planet fitness member since 2010 I moved to brunswick 2 years ago but been coming here 5 years the Ac breaks every year. Now in brunswick been 2 months no AC. The other planets I was apart of fixed promptly... I'm seriously considering a different gym because of the constant issues. I think this planet should move out of this old worn out mall. This is unacceptable peak summer no AC and no plans on repairs being made anytime soon.. I hear whole unit is bad. Well I do know many AC warehouses in this area carry everything needed. .. maybe we should all go somewhere else.. unacceptable... this is every year...
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July 2023 by Payal Patel
Everything is great except I really hope you change Sat and Sun hours. People want longer hours. I’d really appreciate it if you can stay open until 10 on weekend.
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June 2023 by D R
I came in to use the tanning facilities. I was disappointed that they only had level one beds, but used it anyways. I noticed when I went in two bulbs were burnt out. They also don't have the new massage chairs. I think it's in dire need of an upgrade. I didn't use the equipment. The desk hosts were extremely friendly
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June 2023 by Corinna Bennett
Clean... Friendly staff that are ready to assist you. All the amenities you would expect from a gym. Plus extras like tanning booths and massage tables and chairs. Awesome place to work out and then relax
