-
February 2024 by Jeanette H.
I agree with everyone about their pricing being shady. we bought last night only because my car is totaled and I have to have something and this was the only Tacoma for miles. after about a $7000add on for things, misrepresented warranties etc, we left a bit flustered and not happy but I do love the Tacoma! just plan on adding thousands to the advertised price and you won't be as disappointed as we were.
-
February 2024 by Al J.
First let me say I only gave them 1 start because I couldn't give them none. Took my car in for service. The worst customer service I have ever experienced when getting my car serviced. Had an appointment that still took them almost 2hours for a simple oil change. When I asked why they claimed to be short handed, and acted like it was my fault, the only thing I got was attitude. If you value your time don't ever get your car serviced here. If you like attitudes, and poor time management this is the place to go.
-
January 2024 by Haydee A.
The worst place to buy a car don't honor anything. Service is terrible don't put oil in car screw you all around then huge car repair now. Thanks Toyota
-
December 2023 by Ashley C.
My husband and I visited the dealership to check out a 2015 SUV listed at $16,500 on AutoTrader. However, upon arrival, we were handed a document revealing a final cost exceeding $25,000. The discrepancy was quite surprising, as it far exceeded our expectations. When we sought clarification on the costs, a manager named James came out and we were presented with explanations involving warranties and taxes, but the additional nine thousand dollars seemed implausible. Furthermore, the insistence that the dealership warranty was nonnegotiable, likening it to an added value like a sunroof, was perplexing. To us, it felt more like a philosophical idea than a tangible enhancement to the vehicle. It left us questioning the transparency of the pricing and the true value offered.
-
November 2023 by William R.
Sandy Kittles was easy to deal with and very helpful. If you need a new car, go see Sandy.
-
September 2023 by Michelle W.
Our radiator failed during a road trip from Florida to South Carolina for a wedding. I-95 Toyota was nearby, and kindly fit us in for service. Unfortunately parts needed to be ordered, so we took advantage of their inexpensive rental options and made it to the family wedding in SC, then drove back Monday to retrieve our car. Shoutout to Ann for her empathy and excellent communication during what was for us a stressful event.
-
July 2023 by Joey S.
I called about a Jeep that was in stock before I drove to see it. They said it was, but when I arrived 30 minutes later it had sold. I liked another jeep that was there and had numbers run on it. They came back with a 2k warranty, 1k in fees, and insulted us on the trade we had. Also they wouldn't budge on the price of the jeep a dollar not to mention it was about 3k over blue book according to our bank. Started at 38k and was at 48k in about 10 minute. I obviously didn't buy the jeep.
-
June 2023 by Djsanborn San
Nice people, sellsman knew what he was talking about, but the car they pulled out was a used one that cost more then a new.
-
April 2023 by Sandra M.
I actually had a rather pleasant experience buying a car at I 95 Toyota day. Dawson Sapp helped us decide on the vehicle we wanted and Chris and Keith helped us close the deal. I think we all went home fairly happy
-
March 2023 by savilla h.
SUGGESTED SERVICES AS Follows: The I-95 Toyota Multipoint inspection results is as follows: 1. Shocks/Struts (Front Right Shock is leaking oil)- Immediate Attention. $814.01 2. TPMS Light (needs 4 TPMS Sensors) Attention soon - $773.57 3. Replace Air Filter (replace engine air filter) $47.01 4. AC Cabin Filter (replace A/C cabin filter) immediate Attention - $55.42 - I had this done 5. Battery Service Immediate Attention (clean battery acid from battery terminals apply a protectant on battery and cable to help prevent future corrosion. $46.56 - I had this done 6. Brake Fluid Exchange Attention soon (Customer requests brake fluid exchange) $187.25 - I got transmission fluid first as suggested by technician. 7. PR Shock (replace rear shock absorber (Add alignment) (2) boots are broken and missing. Immediate Attention. $676.21 8. Timing Cover GSKT (replace timing cover gasket, no oil left on dipstick. Oil leak at rear of engine) - Immediate Attention $2254.41 9. Mount & Balance 2 (mount & balance 2 tires 195/65R 15 Immediate Attention - $380.65 10. Four- wheel alignment ( perform four wheel alignment) Checked and adjusted alignment - Attention soon $144.82 SUGGESTED SERVICE TOTAL $5,379.91 TOTAL ESTIMATE $5,470.82 This is what I did... First, I went to Bill Duckworth Tire on Altama Ave. This is the results of that visit.12/29/22 1. Labor - Diagnostics $25.35 2. IGN Coil 3. Spark Plugs Total other parts/service $327.01 Second, I went to Cook's Auto Repair and Service and left the car. 01/09/2023 Invoice Notes as follows: Symptoms: Customer states another garage told her she needed the timing cover gasket replaced. Locate oil Leak: Clean engine area and add oil dye for leak detection - oil around timing cover is normal per Toyota Service Bulletin. No oil dye seen at this time- Customer to return in 8 -10 days for further inspection -inspection - engine oil is at specified level. Total $102.03 I took the car back for a second check, but still no problems, so I purchased set of tires. No alignment needed. Tire sensor lights corrected itself. Instead of 5,470.82, I paid total of $1,017.35 - diagnostic checks, tune-up, and 4 tires mount and balance. As of today, 3/12/2023. No leaks, oils levels no problems, tire sensor lights no problems.
-
February 2023 by Tee G.
Took three hours. Diagnostic, oil change, & tire rotation....Three hours. This was with it being scheduled service. My "Advisor" did not tell me much. He was having a bad day. I happened to see the mechanic & he generously gave me more information than the "Advisor" did. That helped me to understand the problem I am having. The real kicker was how much they wanted. To replace wiper blades ($66.91), Engine air filter $63.94, Cabin filter $61.75, battery $176.93, & CMP senor - $461.44 The markup on this work was WAY more than ANYONE else in our area. If your vehicle is under warranty, take it up the road to Chatham Parkway Toyota in Savanna. If your vehicle is no longer in warranty, take it to a local shop with a certified Toyota mechanic on staff. I am not sure what kind of issues this dealership may or may not be experiencing. However, I saw many people sitting around doing nothing. Most desks were empty. Some lady was filling her purse up with their coffee. And my advisor was not feeling well. I truly felt bad for the Advisor & hope he gets better soon. Here are some of the estimates for some of the work that was recommend by I-95.... I got these quotes over the phone from my local shop.. It was a lot less. Quick examples. Engine air filter $32 w/installation. AC Cabin Filter $28 w/installation. The CMP with OEM part - $320 w/installation. If possible, I will try & post my receipts after work is completed to prove that I am not exaggerating. All in all, if they had just not been so....out of range, with other local service shops, they could have had a customer for life (even with the long wait time)...instead, they did me a favor & sent me somewhere that appears to have less problems. We all have to make money, but this was a bridge way too far for me. And it really did take way too long to do their diagnostic. I was told on the phone that this would take an hour or so....not three hours. I lost a lot of time from work today & will work late tonight to make up for it. They did not know I am in the process of purchasing a new car for my wife....I just really wanted to see what kind of dealership this I-95 Toyota was before I jumped into that water with them... Chatham Toyota will get that sale. I wish them the best though. And I wish anyone who chooses I-95 for a new vehicle or service work, the best of luck as well.
-
October 2022 by Wallace T.
the list of horrors endured with I95 are too great to enumerate but I can summarize them by stating that dealing with their service department is by far the worst I've encountered since I had an Audi in the early 70s. The service staff I dealt with were incompetent, nasty and untruthful. I had my disabled Lexus RX350 towed there on a Tuesday with an 11am appointment Wednesday. After numerous calls, most not returned, with a claim of short staff, I personally drove to the dealership a week later. The First service technician told me to drive into the service lane but he did not follow. The Next technician wanted to sell me a car, then I was informed that my service rep Elizabeth Gillette was not there that day, then a new tep named Elizabeth tried to help but was unable to, then the original service rep, Keith, appeared and I tried to ascertain whether the car could even be fixed, had no assurances that it could be fixed and he said it would be Monday before a technician could see it (2 weeks after delivered there). When I questioned whether it should be towed elsewhere since they could not assure me it could be fixed, Keith, Mr Nasty, brought me my keys for my disabled car which I did not Tame. In other words, stuff it customer. I then Went home to arrange for AAA to tow the car to Jacksonville but they refused because Elizebeth G assured them that in time it could be fixed. I then arranged for my auto policy to have the car towed to Jacksonville ending my most unpleasant experience with that dealership. Beware! dealing with I 95 Toyota is very bad for your health!
-
October 2022 by Tony P.
I am 54 years old and have purchased several cars. I bought a used Toyota Highlander for $25,000 dollars and six months later, after my daughter could not pay afford it. I went back and I told them I was offered $16,000 at CarMax. I would buy a new one to have a payment for what I wanted to drive if they could be reasonable on trade in since they made $9,000 dollars. They offered me $12,000 dollars. These people care too much about money and put profit over people. I am retired military and they knew that and still with a smile on their face said that is all they could do. I serve in ministry, for many years now, and I said a prayer for the powers that steer those folks to covet money like that. I wish they understood one day they will stand before God and answer for every deal they will ever make. They are more worried about their bottom line than hurting people. This is a money hungry group of individuals and I would never buy a car there again.
-
September 2022 by Chris N.
$3795 MARKUP above MSRP from this greed filled dealer. Go elsewhere if you want fair and transparent pricing.
-
July 2022 by Kay L.
We had an issue with our van while traveling. Dustin was amazing. He was able to diagnose what was why and temporarily fix it to get us on our way. We really appreciate the quick response and helping hand.
