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June 2024 by bobsfabga
Not helpful at all
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May 2024 by JoAnn
The staff here are extra special. A repair was done to my satisfaction that 2 other repair places had attempt to eliminate, had charged me for and had not taken care of the problem. Cooks did and I'm not aphensive about driving said vehicle. Thank you for a christian business.
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May 2024 by Maryann Timon
Wonderful people, great mechanics, & super fair.
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January 2024 by Don Mack
Fabulous, fair people.
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March 2023 by savilla h.
SEE COOK'S AUTO below I95.The I-95 Toyota Multipoint inspection results is as follows: 1. Shocks/Struts (Front Right Shock is leaking oil)- Immediate Attention. $814.012. TPMS Light (needs 4 TPMS Sensors) Attention soon - $773.573. Replace Air Filter (replace engine air filter) $47.01 4. AC Cabin Filter (replace A/C cabin filter) immediate Attention - $55.42 - I had this done5. Battery Service Immediate Attention (clean battery acid from battery terminals apply a protectant on battery and cable to help prevent future corrosion. $46.56 - I had this done6. Brake Fluid Exchange Attention soon (Customer requests brake fluid exchange) $187.25 - I got transmission fluid first as suggested by technician.7. PR Shock (replace rear shock absorber (Add alignment) (2) boots are broken and missing. Immediate Attention. $676.218. Timing Cover GSKT (replace timing cover gasket, no oil left on dipstick. Oil leak at rear of engine) - Immediate Attention $2254.419. Mount & Balance 2 (mount & balance 2 tires 195/65R 15 Immediate Attention - $380.6510. Four- wheel alignment ( perform four wheel alignment) Checked and adjusted alignment - Attention soon $144.82SUGGESTED SERVICE TOTAL $5,379.91TOTAL ESTIMATE $5,470.82COOKS AUTO. Brunswick, GA. SERVICE: EXCELLENT, EXCELLENT, EXCELLENT. THOROUGH, and HONEST. They are busy, but worth the wait.01/09/2023 Invoice Notes as follows: Symptoms: Customer states another garage told her she needed the timing cover gasket replaced.Locate oil Leak: Clean engine area and add oil dye for leak detection - oil around timing cover is normal per Toyota Service Bulletin. No oil dye seen at this time- Customer to return in 8 -10 days for further inspection -inspection - engine oil is at specified level. Total $102.03I took the car back for a second check, but still no problems, so I purchased set of tires. No alignment needed. Tire sensor lights corrected itself.Instead of 5,470.82, I paid total of $675.51 - diagnostic checks, and 4 tires mount and balance.As of today, 3/12/2023. No leaks, oils levels no problems, tire sensor lights no problems.
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February 2023 by Dan with Danger Security
They have been a pleasure to deal with. Great shop. Good people.
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January 2023 by Beth Swing
Just GREAT service and easy to work with! I strongly recommend them.
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October 2022 by Jon
If you need car repair this is the place you need to go. Very honest and trustworthy mechanic who will treat you right.
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October 2022 by Tom Allen
The folks at cooks were extremely helpful and kind and helping some out of town folks diagnose and deal with a problem. Are very quick, honest, and I would highly recommendService: Auto engine diagnostic
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September 2022 by Nichole Monroe
The people here really care about you and your car!!! They have been so patient and good with me!!! They go above and beyond to help you and make sure your car is fixed.I just want to say Thank you very much. I recommend Cook's Auto Repair to anyone.Service: Air conditioning
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September 2022 by Sandra M.
I hate to write this because it might make them even busier! I sought them out to get a second opinion. So glad I did. Helpful, courteous and efficient. My only complaint is that they are so busy!
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September 2022 by Henry Alston
Provided great service and straight to the point.
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July 2022 by Kelly Barnett
We were here on vacation and engine light came on and was told by auto parts store to check with Cooks auto repair. We went in and they were amazing. Car was fixed within a hour. Owners son took us to a coffee shop for coffee. They were helpful with local restaurants and information for around the area. Would highly recommend them for repairs.. thank you for all the help.Services: General repairs & maintenance
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June 2022 by Kathy C.
Thanks to Cook's Auto for being so kind and helping me after my check engine light started flashing. I was driving through Brunswick and they were able to help me get back on the road! Thanks for your help and kindness!
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May 2022 by Lisa Coston
We were on vacation at Jekyll Island when the serpentine belt started squawking pretty bad. We knew, then, that we had to get it checked out before attempting to drive back from Jekyll to Lawrenceville, GA--a few hours of driving.When we parked the car back at the hotel, and attempted to start the car later, nothing happened. It wouldn't even start.We called a mechanic in Brunswick--closest to Jekyll Island--who was too busy to fit us in, but he referred us to Cook's Auto Repair.I'm always skeptical about mechanics anyway, especially when mechanics find out that you are from "out of town," but we had to get it fixed, period.AAA tow truck guy was able to start the car, after it wouldn't turn over, etc. for us. Since we brought our dog with us, one of us needed to stay at the hotel while the other took the car to the mechanic.My partner drove the car, with the AAA guy following behind her. We were already upset that the car broke down at all, and wondering how much it would cost, etc.Dawn and Paul put us at ease, and they are two of the most honest folks I have met in ages.They fixed the belt problem, but as I went to crank it up and leave, it wouldn't turn over, again. Paul was flummoxed, as he said it didn't do it at all for him. I believe him, as it happened to us too.We had to get back home for our jobs, pronto, and we had a dog too. It was about 10:30am. We knew it was the starter. They had the part ordered pronto and started working on our car immediately after getting the part. The labor took longer than estimated, and our heads were about to explode to get on the road home.Let me tell you, we were only charged for the labor time estimated and it took well over that time/labor estimate. Who does that anymore? Not many.Dawn also drove my partner to the car rental place, right around the corner from their shop. She didn't have to do that at all, but she did.These are honest people and very kind. That's hard to find these days. They embody "Do unto others as you would have them do unto you."The cost for both replacements was very reasonable as well.Good people.If you find yourself at Jekyll or St. Simons, with car trouble, this is the place to go.
