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June 2022 by Thanushi W.
Very slow service. Long wait times to talk to a pharmacist. I was in the drive thru window for over 25 minutes to pick my prescriptions.
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January 2022 by Mary C.
My husband and I have spent over three hours today attempting to get through to a pharmacist after they claimed our insurance information was a problem. After the first call, they promised it was resolved. Immediately after, a text claimed again that there was an insurance issue. We attempted to call back immediately and have made dozens of calls totaling 3 hours that place you on hold and then disconnect you. I finally called the Sandy Springs Walgreens location. The pharmacist there picked up immediately and resolved all the issues. I've used Walgreens for years and have never seen a site this dysfunctional. I've had problems there before but just thought it was a one-off. Based on other reviews here, it's probably their typical customer service.
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October 2021 by Darin G.
If you want an on-time appointment for a flu shot/Shingles Shot/COVID shot you best look elsewhere. Appointments are just suggestions in their world... you'll likely arrive a few minutes early, they'll ask you to fill out the same damn forms you filled out online, and then 30 minutes AFTER your appointment time you'll still be waiting... they are in no hurry around here.
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September 2021 by Uni P.
The worst pharmacy award goes to...without fail they delay filling prescriptions by saying there is an insurance issue, most of the staff are really rude, and the hours are terrible. You will not likely receive your prescription when you go 9 out of 10 times. It's crazy but most of the time I receive a text saying my prescription is ready and I show up, they will send me back home from the drive through and then call me to say it's ready an hour later. I know people sometimes complain about pharmacies but this one is really unique in their poor performance.
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August 2021 by Kevin C.
I was looking for Dramamine with natural ginger (non-drowsy). I had looked at a nearby supermarket and a pharmacy, but didn't find them at either place. I looked here and they had it, and with a $2 instant coupon, so I got it at a great price! I went to the front cash register, and no employee was there. This was at about 2 pm yesterday, and I thought it odd that no employee was near the door greeting incoming customers and ringing up customers who were making purchases. After about 3 minutes of waiting, and employee finally came to the front, but that's because he saw another customer walking towards the check out line. He then saw me and had a confused look on his face, as if to say - Oh, were you waiting? He rang it up, and it came up as regular price. I told him that there was an instant coupon. He said, "Oh, then enter your phone number for the Walgreens discount." I entered my phone number and he rang it up again, saying, "No, it's still regular price." I told him there was an instant coupon on it, so he looked through his coupon book. Obviously, he didn't find it, so he asked how much the discount was, and I told him $2. He manually entered the $2 discount. The instant coupon should've automatically been applied by the system when the employee rang me up. *sigh* Finding parking in the free lot is always easy. Employees aren't really that helpful, or attentive.
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July 2021 by Ashley P.
AWFUL AWFUL AWFUL Pharmacy technicians AND PHARMACIST were TERRIBLY RUDE. Rushed me after waiting on them for 15 minutes at the drive up window just to attend to me. When they finally came to the window, they said they had no idea what my RX would cost and wasn't willing to look at the price despite me providing my insurance card. Before i left , leaving my my rx there with them, i verified with TWO different pharmacy techs to make sure they had both the generic form of my medication and the brand name, as my decision for one over the other depended on the cost of each. When they called me saying they did have the brand name and it was within my budget, I said ok great I want the brand name filled, they said oh oops, actually, we don't have it in stock. LIKE WHAT THE ACTUAL F*** GET IT TOGETHER WALGREENS. Worst pharmacy ever highly suggest going somewhere else that can actually help you and get your medication filled.
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September 2020 by Steve R.
OMG there is a person in the pharmacy who is rude and condescending. She talked over me cut me off and came off as just indifferent. I have been loyal to Walgreens for longer than I can remember but this location is destroying all the good will created by the many other branches I have done business with in the various places we've lived! The pharmacy team needs to remember who the customer is and that we have many many choices so a little politeness and a can-do attitude will go a long way!!
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May 2019 by Jeff Harmon
Quick prescription fill
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March 2019 by KG K.
Very friendly staff that was willing to answer our questions about cost for medications and steps for insurance. Plenty of parking is available. They even gave us a treat for our dog! We plan to return and would refer this location to others.
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May 2018 by Revas M.
This a review of the Piedmont Health Clinic. Came in strictly to get tested for the Flu since I had early cold symptoms and my wife is pregnant. Thankfully not the Flu. It was a simple and quick visit. They billed my insurance $313 for this visit!! Insurance said "no way! we're only paying $140"; leaving me with a $173 bill to pay. Called to complain and the lady told me next time to say I don't have insurance and pay the $75 regular cost. Would never use them again. They should have been upfront with me about the costs.
