This CVS in Brookhaven is open seven days a week and offers a wide range of services including prescription refills, COVID-19 and flu tests, vaccinations, personal care items, and more. Customers can join ExtraCare for personalized deals and rewards. The store is noted for being conveniently close to offices. Reviews present a mixed and evolving picture. Positive experiences highlight kind and friendly assistance from staff, particularly during technical issues like self-checkout problems or register software failures. Some customers report patient fellow shoppers and express a willingness to visit more often. One reviewer noted a definite recent improvement, stating the pharmacy staff works hard and has been courteous. However, significant criticism is directed at the pharmacy. Some local customers describe the lead pharmacist as horribly unpleasant and rude, an attitude they feel trickles down. They report being treated like a nuisance or a stranger, with staff described as lacking compassion and understanding. Specific complaints include phones being answered slowly and rudely, and judgmental treatment when needing to pick up prescriptions early for travel. This has led some to consider using a different CVS location despite the convenience. Experiences with COVID-19 testing have varied, with one customer reporting a very slow line and delayed results, while a later visit featured a quick line and results within twelve hours.
CVS should offer free 90 days home delivery like other pharmacies. The wait is usually very long as the pharmacist are assigned with ten different responsibilities.
June 2023
Close to our home and generally satisfied with the service
June 2022
Always out of stock on multiple items. Shelves empty even before supply chain problems. Staff is friendly and helpful though.
