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July 2024 by alex coombs
You’re telling me your dressing rooms have been closed since Covid and aren’t going to open back up? They instruct you to buy the clothes try them on and return them for STORE CREDIT , and not even get your money back just store credit. The only reason you would have the dressing rooms closed and only receive store credit is to be greedy and selfish what kind of store is this? Never have had this happen at any store ever? We just donated $200 worth of items and trust me we will not be donating here anymore or purchasing anything from here.
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July 2024 by Michael Fogie
Hit or miss junk. Same as every other.
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July 2024 by Jhon Sanchez
couldn't choose zero stars I went to buy a chair with a price of $15.89 and the cashier said that it was missing another price ticket and it couldn't be sold, I'm sure I'll keep it for him because it did have a price.
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June 2024 by HL Bracewell
Love the store, does it support apple Pay?
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April 2024 by Nick R.
East Athens Goodwill Germ Vat - I can no longer go. The manager is ALWAYS sick and coughing and chooses to stay at cash register to interact with customers, handle money. Use common sense. Work in the back if you are sick and forced to stay. Yesterday almost every employee was bark - coughing. No masks, no kleenex, no covering mouths, no sanitizer, NOTHING. I can only gather that Goodwill does not offer sick days because almost every person in there is sick, constantly, for 6 months now. And managers should know better - stay home if you are sick or MASK UP. Stop spreading your germs. I'm high risk and don't appreciate risking my life because employees can't bother to either stay home or wear an kn95 or distance yourself from customers.
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April 2024 by Shana
I love this goodwill because they always have the best stuff, but every time I go in there I have a weird interaction with one particular employee with colorful hair. My first interaction (months ago) she scalded me for looking at the men’s shirts too long and that I was in her way. Today, while shopping with my children, she approached and said under her breath “why do you hate me for wanting to talk to my customers?” I didn’t think she was talking to me, as I was on the phone with my husband at the time and not looking her direction. Then she approached me from BEHIND in another isle a few moments later and starting to interact with my children. I look over at her (still not sure who is interacting with my infant) and she says “it wouldn’t kill you to say hi.”
I am a very friendly person, but typically just stay to myself (especially in today’s world). This situation made me very uncomfortable and I will likely never be back.
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March 2024 by Anthony R.
This organization as a whole can not be trusted. Right down to the employees. Use to shop in stores for years and that went to hell. Tried online which I never thought was a worse experience. No accountability across the board. More lost items, electronics that don't work, or their fall too is abandoned. You are actually better shopping with ebay where as a buyer you are covered in the event of fraud which seems to be common place with this organization. Just look at their Better Business Report where there is 10% resolved issues out of 100%. That pretty much says it all. What is abandoned is any morals anyone must have to work for this place. "Putting people to work" on the backs of others. That should be their moto. I'm surprised they haven't been shut down yet.
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March 2024 by R R
Some good deals if you look hard enough. The color of the week never seems to be very plentiful. Nice people work here.Update: prices are kind of ridiculously expensive. Long line at the register today. No longer have changing rooms ?
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February 2024 by Robert Grimes
This store is absolutely ridiculous. Don't waste your time. They refuse to let you use the dressing rooms to try anything on, for, "safety," and they also won't give you your money back if you buy it and it doesn't fit. Unbelievable. Never coming back.
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February 2024 by David Mason
Nice clean store but the items were a bit pricey. Saw two Minnie Mouse toys, same exact items but two different prices , one was 2.09 and the other was 4.09 !!!!
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January 2024 by Zoey Zeunges
Got a 10ft christmas tree for 99cents!
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January 2024 by Keri Moore
If you’re going to mark prices up higher than original value, at least you could bother removing the original price tags.
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November 2023 by Chloe Rodabaugh
Worst experience with the cashier named April. Lost count of how many times she rolled her eyes at me because she had to wrap my glassware. Extremely rude & abrasive.
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October 2023 by Robin Zietlow
Great selection
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September 2023 by Ridge Glenn
Rude manager, rude employees. Here’s the story:My wife walked in at 1 to buy a matching set of black chairs. However, the chairs were separated and tagged and priced separately. One of them had the tag, and the other did not have the tag. First, there were 3 employees, all who were rude and disrespectful to her. When she asked an employee about the missing tag, they said someone probably just took the whole tag rather than the bottom and were holding onto it. Then they told her to come back in 2 hours to see if anyone bought them. She came back 2 hours, and the same story. Someone must have the tag and is still in the store. After this interaction, my wife said she felt very disrespected and felt like they weren’t listening because she was a woman. That’s when she called me to come in. When I got in, it had been 6 hours since she originally came in. When I asked, they said that someone was still walking around with the tag probably and that people spend all day in there. The manager was so RUDE. Then, I asked about the forms that are for hold. They show me a form for pickup and 3 day hold (which has a carbon copy) and I asked if anyone had the chairs on hold and they said they didn’t keep copies of it!! There’s a carbon copy!! Obviously, some employees are either confused or lying, no wonder when they have a manager like that. My guess is an employee probably wants them and they refuse to sell to anyone. My family has shopped at Goodwill for 20+ years, and never had a problem. They’ve even helped my mom for work, and everyone was always so helpful and nice. Now they have unhelpful employees and very very rude managers. I’ve never seen such a badly run store, even for a Goodwill. They never even mentioned an exception, price matching, or selling the both as a duo. They never offered to take our phone number, to help us, or find a solution. Customer service is a skill and it lacks in this store. Do better and either talk to the manager or create a better policy.
