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October 2024 by Katrina Ryan
So frustrated by this store and their manager. Maybe this review will get him to actually call me back. I went in in the beginning of August to trade in my device because it wasn't working properly. The manager/owner tried to help me trade for a device, two of them they didn't have so i settled for the 3rd. I was there for almost 3 hours for such a simple transaction. When I left, I left my old device with him with him stating he would send it in for me. I am now being charged $400 for the device because Verizon says they never received it. I called and called and never got an answer. He finally called me back and said not to worry about it, he would look into it and it would be fine. That he would call me back in 15 minutes and if anything else came up, I now had the best number to reach him at. He didnt call me back. 3 days later, I called again and left a voicemail. The next day I called and left a voicemail. Then I gave up on him and went to customer service who started an inquiry and said dont worry, it would be handled. And yet, here I am, a month later (two from turning in the device) and I'm still being charged. I'd come in and speak with him directly but Id been visiting family so I live several hours away. So unprofessional and incredibly dissapointing. I've spent over 8 HOURS trying to sort this out so far. Call your customers back.
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August 2024 by Claire Sherwood
The guys were both great. Great service & saved me a lot on my monthly bill. I greatly appreciate their help. Happy customer.
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August 2024 by Lynn Hamilton
Just please be aware that, if you call this number, you end up in a call center in SE Asia.
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July 2024 by Anthony Evans
Service was amazing. The person who helped me, done everything possible to fill my request. Not only did they succeed but saved me money on my bill. Was a great experience, for once
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July 2024 by Penny Price
My phone got a virus, they worked for 2 days to get me up and running with a new phone, new number and new service! Thanks so much- I appreciate you all!
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May 2024 by John Sachse
Salesman set up my phone. I got home and had difficulties. He was patient, polite and fixed my phone. Told the manager
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April 2024 by stuart moore
I had a strange problem with my phone that the staff worked together and figured it out and made sure i was satisfied. Outstanding!!
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April 2024 by marilyn moore
Fast and efficient
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April 2024 by K Atwill
Great service!
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April 2024 by jessie pinson
Brooke was very helpful and professional. Made trading phones easy and seamless.
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April 2024 by Luis Garcia
Danica was amazing and on top of helping us get these phones set up. I wouldn’t change the experience with her, but verizon store reps need proper help from phone representatives! Verizon needs a number where American speaking people can help out the store reps! We were in the store for 5 hours past the closing of the store and Danica was able to get 2 of 3 phones connected. The first 3 phone reps were horrible. Kept sending us to different reps because we couldn’t understand them and finally we got to the 4th who was American and understood everything, but it was closing time and now we have to go back tomorrow. Thank you Danica for being so attentive and caring for our time.
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April 2024 by Barrett Creech
Technical person was knowledgeable and solved my problem.
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April 2024 by Bill Brady
Danica was very knowledgeable and made the process seamless.
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March 2024 by Cindy Wragg
Danica did a great job of helping me with my technical issues. She was very patient and professional.
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January 2024 by Jodey Bradley
They help me out with any problem I have.
