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August 2024 by Tom Aube
Instead of repairing the crease in my fender well properly, they just covered it with bondo and painted. Six months later, it cracked.
Now, to fix it properly, it will cost me 1,400 out of my pocket, due to their laziness. Not happy
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May 2024 by Rick Rodriguez
We brought our Jeep in to the dealership for some warranty work with Austen Marques for some rust perforation on our hood. They sublet the work to Mountain Valley Body Shop. Communication was nonexistent, unless we called them. We also explained to them that they could take their time so that the work would be done properly. Aside from the communication, the body shop tried to slide one under the radar with tearing the new Rubicon decal because it wasn’t going on straight. They tried to get it aligned so that we wouldn’t see the tear. But we noticed it right away. Then Austen kept telling us that it’s not the dealerships fault that we need to take that up with the body shop. The body shop is like “well it was warranty work”. They want us to pay for a decal ($156). The two entities are pointing fingers at each other, and all I want is the work to be done right. Beware, when you come here. They play some weird games there. Why can’t they just either send me the decal or fix it? ??♂️
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September 2023 by Mina Paisley
Very pleased with the repairs done after hitting a deer. They were in constant communication and took care of everything with the insurance company. When the insurance company wouldn’t pay for a new matching headlight (they only convered one), the shop worked with me on an affordable replacement. Would highly recommend!For those complaining about the length of time repairs take….supply chain issues are NOT the fault of the body shop. ?
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February 2023 by Matt Treft
Disappointed to say the least. My car got hit by an uninsured driver and my insurance company recommended this place to me because they’re on their approved list. The shop promised me they could expedite my car and finish it quickly. Ended up taking 3 months to finish. When I went in to pick up my car, there were still so many issues wrong with it (rattling underneath the car, tire alignment wasn’t correct) overall I would not recommend this shop to anyone. They have poor communication skills and time management. You would be better off finding a different body shop to work on your car.Service: Body & Trim
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January 2023 by Kevin O'Quinn
Wife hit a deer and these folks jumped right on it and handled everything right from the start. It occurred during the holidays, so we expected some delays. They still have the car, so the experience is not, yet complete, but so far everything seems to be going in a professional and honest manner.Service: Body & Trim
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November 2022 by Barbara Starring
Great staff got my car fixed with no issues !
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September 2022 by Jan Chapman
Great folks, great work.
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September 2022 by Kim Levy
Very polite!!
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September 2022 by George Spier
Good people, good work.
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April 2022 by Kris Morris
We had body repair done for a 2018 Camry after hitting a deer.I felt there was a fair amount of follow up required when communicating with the front desk and a delay in getting parts (supply chain issues). However, once Jeremy was engaged, I was satisfied with the updates.The insurance company wanted to do aftermarket replacement parts and to patch the hood (which was pierced by the deer's hoof). Jeremy was not in agreement with using aftermarket parts since the Camry was such a new model vehicle nor with patching the hood.When we picked up the car, it was in perfect condition. Jeremy helped get the settings redone before we left and told us if we noticed anything else to drop by and he would get it resolved. We did notice that the car was lagging slightly when cranked and we had the battery checked. Indications were that it needed to be replaced - I'm guessing it was because it sat after the accident while waiting on parts? Jeremy was able to update the claim to include a new battery and the insurance covered the replacement.I was really satisfied with the effort he put forth to ensure we were happy with the work performed.Services: Body & Trim
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February 2022 by Brian Mitchell
Jeremy, Beth, & All the Staff ate Great! Wonderful work on my Truck
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January 2022 by Becky White
My thoughts are, that early on, they missed/overlooked an important safety feature that was damaged on my vehicle. They released the vehicle but it immediately needed to be brought back for corrective repairs. Unfortunately, to took over 60 days to fully complete the repairs. (So much passing time tends to leave a customer wondering about the business that they trusted their vehicle with.) Moreover, the shop lacked good communication skills which just added to my frustration. I will not recommend this business to family or friends.Service: Body & Trim
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November 2021 by Brad York
The staff was so nice. I went in for an estimate and the shop mgr would not rest until I agreed to let him paint my car for free and buy me a steak and seafood dinner. Those folks are the greatest!
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November 2021 by Wayne Woodin
Repairs were completed on time, looks brand new. I highly recommend this business to anyone who needs body repair work on their vehicle. Jeromy is the best.
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September 2021 by Robert P
I've used them previously with great satisfaction.
