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April 2023 by Michael Lessar
Not happy with how they handled a temporary address change as we went away for 3 months.
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November 2022 by Car 616
The friendliest, most helpful bank we have ever dealt with. Plus free checking, made it an easy decision to move all our accounts there.
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February 2022 by Kathy Abernathy
Very nice staff. Go out of the way to accommodate you
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December 2021 by Maria Murphy
Advertises free checking account but I am charged $6.95 a month. App works part of the time.
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October 2021 by Lafonda Curtis
I had a unauthorized charge on my card for some kind of gaming app..which I never play any kind of games , I called the company after having to find out the name they said they would refund my money back which they didn’t I had my card canceled and got a new one and called said company several times but never got my money back so I went a talked to one of the ladies there she filed a dispute and the bank refunded money in just a couple of days! I have banked with credit unions before and got scammed out of $500.00 before had all the proof and emails,everything and they didn’t nothing so I ended up having to pay the $500 ti get my account straightened out! I have never had such great service till now with Pinnacle Bank They care about their customers and I am so grateful I started banking with them!!
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September 2021 by Shirlene Haslett
Needed a medallion stamp. The nearest bank is 30+ miles away. Called bank got call center. I waited 4 min listening to how great the bank was and was hung up on. Tried again got leave a message. No one called back. Terrible communication.
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August 2021 by Simply Owl life
Horrible customer service. The woman who picked up at this location was rude and no help to simple questions.
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April 2021 by S Na
Horrible customer service. The woman who picked up at this location was rude and no help to simple questions.
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January 2021 by Sharon E Penner
Fantastic Bank
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October 2019 by Doris Reeves
Great team, helpful, experienced, professional.
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September 2018 by Josh Larson
After waiting in line at IKEA for 35 minutes and having a fraud alert stop my transaction, I'll be switching to United or Bank of Ozarks. So frustrating.
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August 2018 by David Leopard
Worked with me to get a SBA loan for my business. These guys are wonderful!
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August 2018 by Bob Morgan
Good staff.
