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June 2023 by Google user
Quick lane a little slow today. However, Lisa Barnes was a great help. She is very good at her job and helpful. Great employee. Will come back. Gary R Duncan
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June 2023 by Gary Duncan
Quick lane a little slow today. However, Lisa Barnes was a great help. She is very good at her job and helpful. Great employee. Will come back. Gary R Duncan
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December 2022 by Steven R.
Please do yourself a favor a stay away from this dealership! This place wreaks of the classic, toxic car salesmen that we all hate to deal with. I have never been lied to and misled by anyone as much as I was when attempting to purchase a vehicle from Woody Folsom Automotive! My experience is outlined below...........1. The dealership had the exact vehicle I was looking for (2021 Kia Telluride SX, Wolf Grey with Nightfall Edition package. It was listed with 18,000 miles. The issue was they had the vehicle listed off the charts at over $58,000 which was $12,000-14,000 higher than anyone else throughout the entire United States. When I brought this to the salesperson's (Aaryn) attention complete with reports from KBB and Edmunds I was fed every line in the book (well we have had to pay top dollar for trades the last two years, you are looking at trade in values and not retail values when every report I sent to her specifically stated RETAIL VALUES). She offered to sell me the car today for $56,000. Keep in mind this is a vehicle with a trade in value of $41,000!2. The very next day I look back on the website and the dealership now has the vehicle listed at $49,000. Obviously, someone took my research and adjusted the price accordingly. So, I contacted Woody Folsom again and dealt with another salesperson (Madison). We negotiated back and forth and agreed to a $47,000 purchase price on the vehicle. I was beyond excited as this was THE vehicle I was looking for. To secure the vehicle through the loan process so that no one else could purchase it out from underneath me, I was told I would need to put a $1000 deposit down on the Telluride which I did. I sent her a copy of my license and credit card. The deal was done. 3. I was then contacted by the sales manager, Anthony, to process the $1000 deposit on my AMEX as he could not read the code on the copy I sent Madison. We discussed delivery of the vehicle and he said at most in two days the vehicle would be delivered to my driveway. The $1,000 deposit was made and I spent the rest of the afternoon with my credit union securing the loan.4. The next morning I completed the loan application, met with the loan officer and contacted Anthony to check on delivery of the vehicle. He assured me that the vehicle would be delivered to me that day. After lunch, I had still not heard from the credit union or Anthony concerning the Telluride. The bank was waiting on the bill of sale from the dealership. Anthony said it was tied up in the finance department, but he was on it, and it would be taken care of. 5. At 3:00 that afternoon I reach out again. At this point Anthony told me that the Telluride had just reached the dealership and he was taking possession of it now. He had no idea where the vehicle had been as his logistics department handles all of that and that was completely normal with a dealership as large at Woody Folsom. So, at this point I had been negotiating with two salespeople and a sales manager on a vehicle that was not even on their lot! Remember Aaryn offered to sell it to me that day for low, low price of $56,000. In fact, after reaching an agreement with Madison I put a $1000 deposit to hold a vehicle that was not even on their lot!!!! 6. I asked Anthony for photos and the mileage as I was obviously concerned as no one apparently knew the whereabouts of a $47,000 - $58,000 vehicle. The Telluride now had nearly 25,000 miles and had scratches, dents, chips, a severely stained back seat and a peeling black trim that was going to need to be replaced! Absolutely nothing like the pictures that were presented on their website. The pictures on the website showed this vehicle in flawless condition! 7. So now we go from having the vehicle promised to be delivered today to now not being able to guarantee delivery until middle to end of next week as they had to wait on the trim to be delivered and then have it installed! When I questioned Anthony about all of this, his response was that this is why he does not like to work up deals without him having seen the vehicle!!!! Excuse
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November 2021 by Skuze Me
Good service
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October 2021 by Christy Chaffin
Great and friendly and faster than I expected, very welcoming staff. Thanks
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April 2021 by Joseph Carter
Was not there?
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February 2021 by Valerie Robbins
Excellent service!!
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December 2020 by Ann Medders
Great and friendly and faster than I expected, very welcoming staff. Thanks
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October 2020 by Jack Jerrod Gardner
Just had my truck serviced in an out under 1 hour.I asked the counter person to borrow a vehicle because I wanted to use my time wisely and get a haircut at the same time none were available but she did get me a ride to the barber shop and back. The visit was great my truck was ready whe I got back
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October 2020 by Hogan Dyer
Casey, Lisa, and the entire staff at Woody Folsom, did an incredible job keeping me updated on everything during my truck’s stay with them. I couldn’t have asked for a better experience.
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August 2020 by Rachel Woods
We couldn't get anyone to help us. Everyone standing around. Not one person asked if they could help us. One salesman was right next to us and drove off didn't speak.
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July 2020 by Staci Stevens Chapman
I had an amazing experience at Woody Folsom Ford! Everyone was very helpful and very good about keeping me updated throughout the entire process. From the test drives to signing the paperwork, it was a smooth and easy process. Alex made sure everything was perfect! Highly recommended!
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July 2020 by Robert Deaver
Great dealership , they won't be under sold. The sales people especially Jeff Woodard are great! No haggle and BS
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June 2020 by Anna Carpenter
Super friendly and very fast service! Alex had me in and out in less than an hour when purchasing my new ride.
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May 2020 by Laura Moore
Always great
