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March 2024 by Jackpot007
My mom was having issues with her cellular service. We went into the Barnesville store to get her phone back up and working. Mel provided excellent customer service and was very patient with us. He resolved the issue and mom’s phone is back working again. Thanks again Mel!
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December 2023 by Meghan Bettis
Came in for a "free" phone upgrade on an account. We paid the taxes in store and clarified there would be charges on the account; the full amount of the phone $1000 was billed to the account and never mentioned to us. Their customer service was unprofessional and the sales representative did not seem to understand the promotions that I was applicable for and did not explain them fully to us before we made our purchase.I called customer service believing this to be a simple billing error after getting the bill and they did not offer a refund. If the offer that was explained to us was not accurate, I would not have made the purchase.On top of this, the phone that they gave me had an issue with the battery so I had to ask for a new one, which seems to be causing more confusion to the situation.
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December 2023 by Grant Ritter
Came in for a "free" phone upgrade on an account. We paid the taxes in store and clarified there would be charges on the account; the full amount of the phone $1000 was billed to the account and never mentioned to us.I called customer service believing this to be a simple billing error after getting the bill and they did not offer a refund.
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October 2023 by Sherri Dietz
Mel was fabulous!!! He was multitasking with many clients at the same time and still managed to make it a great experience for all!!
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September 2023 by Jan Knowles
Thonel was so courteous.He made my experience a positive one. I was nervous about getting a new phone. I was satisfied and happy when I left the store.
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August 2023 by Kay Lively
Efficient & Pleasant customer service!
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July 2023 by Wendell Jackson
Very kind and helpful. Got my phone going and back on the road. A++++
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May 2023 by Gary Dean
Verizon representative was very knowledgable, personable yet very professional while being very patient with me. Thank you Hailey ??
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April 2023 by Karen Alltop
Very informative and very helpful. Glad to have her experience through purchasing and setting up new phone. She was totally awesome!!;
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December 2022 by James Mcswain
Gentleman at store was very helpful and knowledgeable.
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November 2022 by Shirley Presley
The employees are so friendly and helpful. They are always straightening out my phone problems. Took only 7 minutes today and I was out . Thanks guys!!
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July 2022 by Jeremy Johnston
Got to be careful not all the young people know what there doing BUT, it's still a good store. They need to learn cursive like I did in 3 grade.
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July 2022 by Scott Knight
Customer service was superb! No complaints whatsoever. They helped me with everything.
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June 2022 by Jackie Thompson
Very helpful. Friendly and eager to solve problems
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September 2021 by ron steege
This place is small but the staff are great. It's like a small family run business. Whenever I have a Verizon issue this is where I go
