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May 2024 by Guido Portilla
Good gym
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May 2024 by Cassandra Harris
My husband and I went there to see the gym and learn about your personal trainers. Gym customer service: Poor. Manager over the Austell facility has lack of People's Skills. Communication, professionalism is Critical. When we first signed up with a personal trainer who pitched a great game left the business after about 3 or 4 section. That was a second red flag. We were placed with another trainer who is an excellent trainer. She has a lot of People's skills. Her name is LaQuisha. Anyone looking for a trainer, she's the best. We started training in January twice a week. The head manager was not nice to us from day one. We are senior citizens just trying to stay healthy. She stated that she's been watching my husband coming in for training under my name. They made that mistake not us. We both signed up for training at the same time. A lot of money is being taken out of our account each month with out any problems. Now she waits to harass us. On last Monday, May 13th, she approached my husband and told him she's been watching him and notice he wasn't registered, basically saying he can't train unless I pay for him to come in. I felt that she was incenuating that we were stealing service. Y'all already took our money for the month of May. She said he wasn't a member. Why didn't you catch that months back. We are Silver Sneaker members. We have two months of training left and because of her attitude I want to end my training in June. She needed to take that up with the trainer who signed us up. She was very lack in attitude and unprofessional. Her attitude was very unnecessary. You are going to loose out on a lot of customers with a manager like her. She is the rudest manager I have ever encountered. By the way the cleanliness is very poor. I trained on the nastiest floor for a month in the leg and arm training area near the door. It just got halfway cleaned the week of 5/15/24. There's a lot of things she need to do to keep the customers safe. To the owner, don't just apologize. Fix the problems. I don't feel all of these apologies are genuine. Management is in pretty bad shape.
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May 2024 by Anthony (tony)
It’s a great gym to go too ✋?↕️
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May 2024 by Frank McGonagill
Great staff. Great variety of equipment and free weights
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March 2024 by Peanut No shell
Possibly one of the worst gyms.The classes are great....but they made cancelling memberships a true headache. They really don't care about you once you say you're about to leave. I was charged $80 for my annual fee, even though I called in saying that I wanted to cancel (not even using it this year) plus an additional $25 for my plan. This company sucks.
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February 2024 by Tryston Paul
Love this gym. Great Atmosphere for beginning and experienced lifters!!
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February 2024 by Paxton
Standard gym with great classes. I like power, fight and, core. Tracey is my favorite instructor.
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February 2024 by Ruberman Rodriguez
Current update as of 2024.Love the gym. Love the classes with Sebrina.What is scaring me is the new manager. There are many things that could have been upgraded with little investment and the lack of sympathy from the manager.Hopefully I won't have to change gyms the upcoming months
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January 2024 by Jake B.
If you want to be robbed this is the gym for you I've been a member 8 months gone twice tried to cancel my subscription and they wouldn't let me. Look you got me it's been 8 months I pay $18 every two weeks time to let me keep my money and they wouldn't... it's insane I've been off and on at various gyms for 10 years never had one that you couldn't cancel I told them I'd cancel my card and the lady in India on there customer service told me it'd effect my credit. Y'all don't even have my real name how's it going to effect my credit. These folks are wild. Please be warned and go some where else.
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January 2024 by Morgan S.
I've been a member of this YouFit gym for a year and 1/2 now and I'm a big fan. I love the multi-room and multi-level set up & I'm someone who always goes at random times because of my job, so I've seen the gym at its busiest and least busy times. It does get a bit crowded in the early mornings and after 5pm, which is to be expected at any gym. The staff is wonderful! Always attentive and willing to help. Only negative is the low amount of cleaning supplies and low number of yoga/workout mats, yet I will say everything is well kept and generally very clean. It's a great price too! I personally love this gym!
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January 2024 by Melvin
Gym atmosphere: PoorGym Amenities: PoorCustomer Service: PoorSave yourself the trouble & go elsewhere.
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January 2024 by eddy gert
This is a review from an honest customer: the business is in shambles. Coming in to take a look around and see if I wanted a membership and I was met face to face with a really stinky guy drinking peanut butter water who was all alone and didn’t know how to do anything as he went to find someone to help him help me. It was super unprofessional. I was told to come back and see Angelica Patterson the senior general manager of the club but taking her position in to account why wasn’t she there instead of the strange guy that made me feel uncomfortable? Ended up going to a better gym. Save your time.
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January 2024 by jake brown
This is the first gym I’ve ever encountered that won’t let you cancel your subscription that’s crazy.
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December 2023 by McKenna Peters
was a member through 2022, but then I moved and we don't have any in the area. I haven't been to this gym since February 2023.It was a great experience when using the gym- but I had a horrible experience trying to cancel my membership. I have been trying to cancel for months. I emailed and was told they couldn't cancel unless I canceled in person or by writing a letter. I couldn't drive to do it in person, so I wrote a letter. Then I received a call statng I still had dues. So I called customer care to pay over the phone. I told them that I am moving out of state and will no longer be using the membership. They said they could cancel the same day, but that I would need to pay my $61 dues first. They said that this would be a one time payment and no other fees. So I paid the $61. Now I am getting calls saying I owe $21 before my cancellation date on December 18th. I was told that I would not owe anything else and there would be no other fees. This has been very frustrating and annoying.Again I liked using the gym at first - but God forbid you move - it is near impossible to cancel the membership conveniently. There needs to be the option to cancel on the app or through your account. I keep getting fees when I was told there would be a one time payment.Very Frustrating.
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December 2023 by S
Canceling here is a nightmare! I shouldn't have to give my left Kidney to cancel. You don't need a reason or proof of a reason other than I'm not satisfied with my membership and I'd like to cancel.This place has zero amenities, it's dirty, and the AC was broken during the summer months...If I wanted to work out in heat I'd work out outside. I only joined for personal training- the trainer I use is gone and there is no point in coming to a gym 30 min from my house. I moved so it's not as close anymore.FYI: they use the same membership services as Crunch. I know this because I joined Crunch and they asked me about this one. I'd recommend no one joins this gym. They are only offering equipment and some classes. You'd have a better workout walking around your neighborhood.
