-
February 2024 by Marvin Mitchell
Let me start with when I first walked in there was 6 people online before me!! With that being said this was the most positive uplifting in store phone experience I’ve EVER had!!! They handled each customer with the most respect and swiftly!The energy in the store was very strong and lovely!!! Every associate was amazing but Rachel was the one who sold me on T Mobile. Product knowledge, insight, communication, and the ability to GET IT DONE!! 10/10 I love this place. They got me out of AT&T worthless plan and I love it here! If you ever have anything you want done GO TO EAST WEST CONNECTOR! ??????
-
December 2023 by Francia Conde G
This place is closed for more than 10 minutes, I have 25 minutes standing here
-
November 2023 by Dr. Àmanda Ducksworth
The instructions were not easy to follow. I didn't get my phone unlock therefore I can't use my phone.
-
November 2023 by Lisa Eaton
Dartez was amazing! Best customer service ever!!!!
-
November 2023 by Desmond M.
that sassy dude has horrible customer service. I kid you not I was only seen for 2 minutes and I never had any issue with no other T-Mobile stores ever
-
October 2023 by P C
Staff was helpful even though they didn't have the screen protector for my phone. The manager searched for locations that had them and told me where I could go to get one. The employees were friendly. I received great customer service.
-
September 2023 by Ana Jaimes
Walked in to purchase a iPhone 14 pro Max (cash). Was asked but a girl if I needed help I told her I would let her know once I was ready. It was 3 employees no customers just me and my kids, Once we looked at the phone and decided which one I really wanted, I called the girl(employee) twice. She was to busy sitting down on her phone.. Finally, after the 3 time the other girl (employee) heard me and got her attention. She geta up And gets up upset and talked to me very unprofessional. I got upset and told her I don't need anything anymore and left. End. Up going t9 metro and purchase the phone cash. I am welling tO provide receipt so that manager can see.. What business his store is losing because of the poor customer service they provide at this location.. I called. Store before posting didn't it ann answer...
-
September 2023 by Myles Johnson
Casey super helpful helped us get a new phone and answered all our questions 10 out of 10 customer service
-
August 2023 by Doreth Diaz
Very unpleasant and unprofessional SPANISH LADY. SUPER RUDE SHE HAVE THE WORST CUS. Service!! EVER ! No manners , she don’t look at u Very very rude
-
July 2023 by Merit Olayiwola
I went there today to trade in my phone and Octavia was amazing. Her customer service is 10/10 and she was very helpful, kind and informative. The process went by very smoothly and easily. Give her a raise!
-
June 2023 by Greg Gilleo
Really disappointed with this store. Walked into what seemed chaos.. People everywhere.. Someone said we'll be right with you, so I sat down and waited patiently. Shortly thereafter, people came into the store and they were waited on before me.. One associate asked for my ID to look up my account and went to help someone else who came after me! I'm just sitting taking in what seemed like I said, chaos.. Finally got sick of seeing all the nonsense and left. Quite the disappointment for a T-Mobile store. I always get excellent service.
-
May 2023 by Jo P. Parker
Octavia and the really nice guy with name that starts with an L, are the best. They welcomed us as soon as we walked in and their customer service was nothing but exceptional while they helped us with our cracked screens. We are very grateful to experience that. Thank you both so much.
-
February 2023 by Larry J.
Terrible service lackadaisical reps zero customer service and support never will return to this location
-
January 2023 by COLDASALASKA ONAHOE
Fast, organized, and quick. We were in and out fast... New line, new sim card.
-
November 2022 by mary medina
Fastest service I ever had. Friendly employees
