-
February 2024 by Regina Hill
Everyone I interacted with was very nice and professional. I got a quote and plan to bring my car back soon for repairs soon.
-
January 2024 by Von
My girlfriend got her jeep towed up here because it ran hot and shut off while we were driving. The mechanic got the car and claimed the radiator hose top and lower were too small in the thermostat was possibly getting stuck open. It didn’t sound right to me on how that could cause a car to shut off while driving but at this point we just wanted the car back so I pay them $700 to fix the thermostat both radiator hoses and replenished with coolant& labor (399). The mechanic test drove the car for 10 miles (supposedly) and noted that the car was flawless and ready to ride. They claim they checked everything and it was OK. Not even 24 hours after leaving the shop, the car broke down on us again and overheated. We got the car towed back to him after 48 hours. He told me that my car had a blown head gasket and he will quote me on the job to repair it. I am highly disappointed because I trusted these guys with my car and I basically paid $700 for a miss diagnostic and the shop is not trying to take accountability or do anything to help get this issue resolved. We are now out of a car and $700 with four kids. I had to Paul my things to pay for these vehicle to get back on the road and I trusted these guys and it hurts. I will be seeking legal action. I don’t recommend anyone take their vehicle up here unless it’s for something small is a oil change
-
January 2024 by T Powell
I have been a customer of Ricky Jordan’s for over 15 years. Taken 4 different cars there but they literally played me and I was out of $400. I brought my car there because the sunroof was leaking back at start if 2023. They claimed they fixed. Advising that worse just needed to be reconnected. It was fine a for few months and then it started leaking again. I called them again and took my car back in. They charged me again to “fix” the leaking sunroof. This time it was that it needed to be blown out. This time they not only kept my car for 2 days I had to call just to get an update and I was told that they shouldn’t have even tried to fix my car the first time because that is not something that they do meaning work on sunroofs. Today what happens, the sunroof is leaking again. There is no way every few months I have to spend out $200 to get a sunroof fixed. My car is not even 10Years old yet! I call today and was told oh you need to take it to an auto body shop they have the tools to fix it. While why was I not told this the first time before you all attempted to fix it. Now I am still out of more money to get something fixed that y’all “fixed” twice. I am upset with the service received. After being a long time customer they could care less that their work did not hold up. While this is my first issue with them it’s says a lot that my loyal means nothing as a customer to them. So this is a warning if you need your sunroof fixed do not go to them.
-
January 2024 by Stacey Teague
Great guys. I brought my car in for service based off of online reviews. They did a great job. Will definitely be back
-
November 2023 by Brandon Moody
Miracle workers! Had a brake emergency from out of town, Scott and the techs got us fixed up and back on the road in record time. Can't recommend this local shop enough. Thank you again!
-
September 2023 by Cameron Tyler
Ricky Jordan is a terrible excuse for "Auto Repair". Save your time and hard earned money and have both better spent elsewhere.I did not take the advise of many other 1 star reviews and thought surely those horror stories couldn't happen to me. I was wrong - I have spent over $2,000 to essentially have my car damaged by coming to this pathetic excuse of an auto-shop. The original issue with my vehicle was never resolved, and an extremely choppy idol paired with a broken A/C were all that resulted from my multiple visits.Don't expect a call back from the owner or management to talk through and resolve any concern you raise with staff. The only remedy offered is to leave your vehicle for further inspection, and as was the case in my experience and the case of many other one star reviewers - this inspection period always returned results of further unrelated issues caused by incompetent mechanics.Please save your time and money - this level of unprofessionalism should not be rewarder with you business.Services: General repairs & maintenance
-
September 2023 by Jaz F
Great service. Always prompt with service, honest and not overly priced. Scott is amazing and is like an encyclopedia for cars. Whatever he recommends, do it! He’s saved me hundreds, maybe thousands by giving me other options on repairing parts that didn’t need replacing. Wouldn’t go anywhere else.
-
September 2023 by Yolanda Bennett
After spending a significant amount of money, totaling over $3,000, at Ricky Jordan's Auto, I found myself in a situation where I had to seek further repairs and services at Rick Hendricks Auto, costing me an additional $1,200. The service provided by Ricky Jordan's Auto had left several issues unresolved and required a thorough check-up. It's worth mentioning that during a conversation with one of the front desk workers, I was informed that the mechanic who worked on my truck had noticed a problem with the tailgate. However, this information was not communicated to me until I discovered it myself during an out-of-town trip when I realized that my tailgate no longer locked.In an attempt to address the issue, I returned my vehicle to Ricky Jordan's Auto, leaving it with them for over a week to rectify the problem with the tailgate locks. Unfortunately, even after this repair, I encountered another troublesome incident related to the services provided by Ricky Jordan's Auto. During a rainstorm, I discovered that my truck's tailgate was leaking, resulting in damage to the wiring and the growth of mold in the back of my truck. This was revealed when my truck alarm went off unexpectedly, prompting me to investigate and find the source of the issue. The leaking tailgate had saturated the entire carpet and was seeping out from the sides of the lights inside the truck.I contacted Ricky Jordan's Auto to inform them of this new problem, and their response was to bring the vehicle back in for further repairs. However, given my previous experiences where each visit resulted in a new issue, I declined their offer. Instead, I decided to take my truck to Rick Hendricks GMC to have them address and repair the ongoing issues. As someone on a fixed income, this entire ordeal has been a significant financial setback, and I am truly disappointed with the service provided by Ricky Jordan's Auto.
-
September 2023 by Rafa Groove!
After being referred to 3 different places that would not work on my ‘05 VW Golf GTI, I finally found this place. I had my new wheels rubbing on my brake pads due to wrong offset. They were able to grind my break pads as a temporary measure and did that in a very timely manner. Final work was good and communication on point.
-
September 2023 by Jaylen Buchanan (Pee Harmless)
Brought my vehicle to them due to it running odd it had no indication lights on!!! They then handed me a paper that had several codes on it and my check engie light was on. I went back to complain they then said something was off with the wiring.. They then took it back in the garage had 3 people looking at it and now I have a steering wheel light on! I noticed the good reviews left but I did not have a good experience as I am now left with these lights on!
-
September 2023 by David Reed
WELL WORTH THE READ!!!I would rate this poor excuse of a mechanic a "0" if possible. My 08 Honda Ridgeline was delivered to Ricky Jordan Auto Repair on 12/15/22 and was supposed to be tested the next day. Finally got it diagnosed on 12/20/22 after agreeing to pay for a second diagnostics for a (blown head gasket). Turned out to be pin hole in one head. Agreed to cost of $3,911.00 (doing heads and timing belt service all at once) and was told by Scott on 12/21/22 it should be ready by 12/22/22 depending on if the head repair shop could get the heads back to them quickly. Got call 12/22/22 at 8:57 am from Scott and he said they got heads back and everything looking good and should be ready by the end of day. Never heard back all day. I called at 4:01 pm and was told that the "Master Mechanic" had a issue and the motor was binding. He turned it over anyway and it jumped time. Crushing the valves and having to have the heads redone again. Finally picked it up 12/29/22 and noticed the valves ticking. I spoke directly with Ricky Jordan about the valve noise all the other issues I had experienced making him fully aware of everything that transpired. He acknowlged and told me to drive it for 200-300 miles and the valves would stop ticking and to bring it back and they would adjust the valves to factory specs. I paid the invoice and left. Looking over the bill, I see he used cheap parts and not even the recommended parts for Honda. He also marks up parts by almost 80% and can see the example here (Import Direct Timing Belt Kit With Water Pump - 20358K from Orielly $209.99 and he charged me $367.17) I noticed the next day that I was getting a puff of blue smoke everytime I stopped and the truck sat for about 30 minutes. Made them aware and even showed video to Keetah as well as head mechanic in which Ricky Jordan instructed me to do. His head mechanic Chad Cobb confirmed what I was seeing. Also told them I feel like it is under powered and my gas mileage dropped by 3-4 miles per gallon. Tried calling multiple times and was completely ignored. Called from a different number they did not recognize and the answered. Spoke with Ricky and he just makes excuses. In the end, I have over 5 pages of notes made of everything that transpired and shows he has no fair pricing, integrity and no transparency in his business. I will continue to post reviews everywhere I can and hopefully people will do the research on his business before making the same mistake I made. Again, Ricky is a poor excuse of a mechanic and hides behind his service writers instead of facing problems that they create. Save yourself time and alot of money by going to a reputable and honest mechanic shop.
-
September 2023 by Jordan Dixon
Brought my car back to life! My CRV sat for almost a year, following several mechanics that couldn’t figure out what was wrong. I wasted thousands of dollars. Ricky Jordan’s team actually took the time out to properly diagnose my car and fix it. I will be back!Service: General repairs & maintenance
-
August 2023 by Leticia Dorsey
I came in at the end of the day almost and they still made sure that I got home safely with my vehicle. I am so appreciative for that. Great place and great customer service. Just awesome. Thank you so very much???????
-
July 2023 by Bill Cohan
Only issue I have to say is when a test is being done on the car this is the first time I have been charged for the test. Must repair shops take that off if you get the work done at there place. Everything else was greatService: Electrical repair
-
July 2023 by Enita Mullins
I received fast and friendly service I am new to the area and I took a chance just by reading the reviews online if you are looking for a mechanic please run don’t walk to Ricky Jordan.Service: Auto maintenance
