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February 2024 by Michelle Redwine
Not enough items for pet owners of rodents. Walmart has more items.
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February 2024 by Edrina Brown
My husband and I frequently shop here, We are fish ?? lovers. We have two aquariums in our house. The awesome people at PetSmart know us. Lol
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February 2024 by Isaac Mickens
Very friendly and knowledgeable staff, recommended some great joint supplements for my senior dog.
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January 2024 by Sandra Roldan
First time bringing Rocco in for Service and they did an excellent job. He suffers from anxiety and was shaking when I dropped him off but when I picked him up, he was happy clean and he smelled good.
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January 2024 by Luanne Frantz
Horrible!! Twice now my dog has come home smelling so badly that we have had to open our windows since it made the entire house smell. He had no offensive odor before we dropped him off. I actually need to pay a different groomer the day after to get him bathed.
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January 2024 by Monica Corbett
Everyone is always friendly here
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December 2023 by Arlene P.
They took great care of my fur babies!!
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November 2023 by Bo C
If you have a picky one and trying to find a perfect dog food for him/her, DO NOT go to any PetSmart. They don’t accept opened dog food. It is their policy. GO TO PETCO instead. They understand all dog have different tastes, and let people return opened but not wanted dog food.
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November 2023 by Lennon Capelouto
Jackie is amazing and so helpful at the register when I checked out. Thank you Jackie for The knowledge I needed for my new furr baby!! This gal is 5 Stars all the way!!!!❤️?❤️
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November 2023 by Melissa Veliz
I’ve brought my dog Leo here 3 times for grooming and I can’t rave enough about their staff!! Taurin has taken care of my fur baby I believe twice and leaves him sooooo good!! My baby is not kennel trained and isn’t a fan of the blow dryer but I can tell Taurin is very patient with him, I never receive a stressed pup! I had a schedule mishap today and got to his appt late as well as took a bit longer to pick him up and they were still very kind! Leo had a small accident on the floor when we arrived and in the midst of a stressful day, it was relieving to be treated so kindly by the staff here. We love our local PetSmart! <3
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November 2023 by M V M
Thanks, Brittany T., for your helpful and professional assistance. Also, the Austell store is always clean, organized, and well-stocked.
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November 2023 by Lindsay C.
Took my dog for a routine nail trim and they cut her nails so short they were bleeding when we left. she would barely walk for 4 days. I took her to my vet for an exam because i was worried. my vet stated that the tendon that runs from her pinky toe to her "elbow" was injured and and that it could be from pulling on her toe so hard during her nail trim. I will NEVER go back to petsmart grooming. they hurt my dog
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October 2023 by Yvonne R.
I walked in with little to no knowledge on how to care for my aquatic turtle ? and the staff gave some much needed information I didn't know about caring for my aquatic turtle. The female staff was so nice and really helpful to the point that she offered up her own personal duck weed for me to take home for free from her own personal batch. I was astonished by the customer service given to me. I live in Douglasville and the staff at that pet smart don't know about any other pets unless it's dogs or cats . And are not very personable when I ask about reptiles or fish or birds or even rabbits. So I say that to say this pet smart at East -west connecter will definitely be my go to store.
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September 2023 by Brittany
Horrible grooming service do not bring your pets here unless you know who is grooming your dog, my puppy coat is damaged from being so matted up and poor service! Even with me bringing him back for them to correct the service it still didn’t get any better my puppy still had mats in areas they knew I wasn’t gone notice right away. Over the wks my puppy fur continued to get worse where I couldn’t even comb through it no more from his legs everywhere, i just got him groomed and now he have to walk around with all his fur shaved off in complete pain from his coat being so matted from bad service from this location. Who does a pet this way from a animal store just pathetic I wouldn’t recommend no one here! Below I have a before and after picture of what his fur looked like before taking him to this horrible place and even when I have washed my puppy myself his fur never have got this way!
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September 2023 by Howard Burkham
Extremely irritated and unhappy! Called ahead in search of Superworms for my bearded dragon and was told they were available. Took my lunch break to pick some up and was shocked to find ONE CONTAINER, dated 8/17! (This was yesterday,!9/8!)Easily 75% of them were dead and numerous cannibalised pieces in a 25 count container!!!Too lazy to check???What a waste of a lunch break!!!