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December 2023 by SALLY B
THIS STORE ARE SCAMMERS. THEY TOOK MY FURNITURE, AND MY MONEY AND, TOLD ME I HAD TO *** THEM YO GET MY MONEY BACK. I BOUGHT A NEW DINNING SET 10/27/2023. PAID ****** ON MY CREDIT CARD. WHEN THEY DELIVERED THE FURNITURE, IT WERE USED AND NASTY. I ASKED FOR A REFUND AFTER SENDING THE FURNITURE RIGHT BACK, THE MANAGER TOLD ME THAT I WILL HAVE TO *** HIM TO GET MY MONEY BACK. THESE SCAMMERS HAVE MY MONEY, AND MY FURNITURE, AND REFUSED TO REFUND MY MONEY. I WILL BE TAKING THEM TO SMALL CLAIMS COURT TO GET MY ****** DOLLARS. DO NOT DO BUSINESS WITH THESE CRIMINALS, AND PLEASE INVESTIGATE THEM. I TRIED TO HAVE THEM ARRESTED FOR TAKING MY FURNITURE, AND MONEY FIRST. PLEASE SHUT THEM DOWN.
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October 2023 by Jeremy Ferguson
Today I bought a very nice bed set for me and my girlfriend. We been looking at this bed set forever and we finally getting it. The customer service is very outstanding, they answered all our questions. I would recommend anyway who need furniture to Big Al’s.
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September 2023 by Jahnai A
Zainab is absolutely awesome! She was able to score us an excellent deal of a couch that they just got in stores. She was so helpful and informative. Our family has been shopping here for years. The quality has always lived up to its price point. Everyone at the store had such a positive attitude. Top tier quality, excellent customer service, and in beatable pricing!!!
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September 2023 by Nadia Turabi
I’m very OCD! Every piece I got was in perfect condition. Zainab and Eddie helped me pick out modern and solid pieces. They were very patient with me and answered all of my questions. The delivery guys were amazing. They brought each piece in like a breeze. (they were heavy, solid pieces). I couldn’t be more happier with my new furniture. Thank you!
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September 2023 by Keisha Hosey
Great experience all the way around! The staff was very helpful. Our sales person, Zainab, was wonderful! She was very knowledgeable and wanted to make sure we got the biggest bang for our buck!! I definitely recommend!
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September 2023 by Millie Lopez
Mark was very helpful! I appreciated the friendliness and courtesy. Great customer service. He helped find a dresser and made what started out to be stressful in to a carefree purchase. ?
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September 2023 by Mauricio Godinez
Mark was our sales man for the day and was excellent. He showed us exactly what we were looking for and gave us space to browse on our own. Can’t recommend this family owned furniture enough
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August 2023 by Deadra Freeman
Big Al's has very nice quality furniture and if there is something that is not in the store, they will do their best to get it for you. Our salesman, Eddie had the BEST customer service. He was professional, honest, respectful, and kind. I was very impressed with the items in the store as well as theitems they offered on their kiosk. If you are looking for great deals and nice quality furniture, make your way to Big Al's in Austell, GA.... ...YOU WON'T BE DISAPPOINTED!
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August 2023 by Latishia Stevens
Everyone was so nice, welcoming, professional and patient.Zee made sure no question was left unanswered. The way she assisted with bringing my vision to past was remarkable. I’m very happy with my purchase and would give them 10 starts if I could.
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August 2023 by breaonne “BRE” simmons
Eddie was a big help. Love the piece I picked out! It’s exactly what I wanted. Shout out to the nice staff every time I come here.
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July 2023 by john willards
Let me start with Eddie the sales rep is phenomenal. Went to the store to make a basic purchase and it turned into the sales rep Eddie taken time to help us around the entire store. Showing us different items that ended up sparking our interest. And us purchasing a new bedroom set. With bedroom accessories and television stand. And also new dining room set. The interaction was all worth it.he was very professional. Very helpful. Answered all of our questions. Also made suggestions that would work perfect for our needs. he explained the warranty process and how are able to use it in The event that we will need it. We were able to place our orders and hopefully once we get the product their product will be in great condition. We did also purchase the pillows that are pretty awesome. Definitely would suggest it. They do help keep you cooler at night time. Pictures are also included of the different pillows
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July 2023 by Joann Trammell
Zainad, was the best sales rep. I called her on her off day and she responded. Now that’s a true sales person. She was very pleasant and explained everything in detail.
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May 2023 by Dorothy Cooper
The manager, Eddie, was very patient, helpful and gave us a generous offer. Furthermore, they have many great selections to choose from. Therefore, I will recommend Big Al Furniture store to anyone. ??
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May 2023 by Michael Steiner
The best store I found this is a hidden gem of great deals. I’m so in love with the living room said I got delivery was next day. Mark was awesome.
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May 2023 by Truth Seeker57
Rick is the best salesman ever! Please go see them for a great deal and quality furniture.
